A wonderful and versatile tool
January 02, 2026

A wonderful and versatile tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

We utilize Fin by Intercom to handle initial chats as well as help center inquiries - with an additional focus in snippets via their AI solution: FIN

Pros

  • Focuses on crawling the most successful tickets
  • Moderates patterns and provides suggestions
  • Flexibility in language/tone used as usage

Cons

  • Better image recognition
  • Greater trigger/event flag intergration
  • Reduced Response Times
  • Reduced Resolution Times
Fin by Intercom has been a scalable and successful tool as an AI Agent

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Well suited for teams who are willing to help Fin by Intercom digest the most important information.

Not recommend for those who wish to have something automated start to finish - you won't hit Fin by Intercom's potential.

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