Fin by Intercom's great contribution to our growing company
August 21, 2025

Fin by Intercom's great contribution to our growing company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

Fin by Intercom is used to manage the support chat mainly (with segmentation logic defined to address these bases with greater or lesser priority). For example, for customers who do not have access to executive support, Fin by Intercom's AI assists them from the first moment, supporting them with their doubts or queries. And in the case of customers who have access to support, it refers them if it determines that it does not have the answers.

Fin by Intercom es utilizado para gestionar el chat de soporte principalmente (con lógicas de segmentación definidas para abordar a estas bases con mayor o menor prioridad. Por ejemplo a los clientes que no tienen acceso a soporte de un ejecutivo la IA de Fin by Intercom lo atiende desde el primer momento apoyándole con sus dudas o consultas. Y en el caso de los clientes que tienen acceso a soporte los deriva si determina que no tiene las respuestas

Pros

  • Be the first line of support
  • Referral of complex cases
  • Customer Help Center Information
  • Ser la primera línea de soporte
  • Derivación de casos complejos
  • Información del centro de ayuda a clientes

Cons

  • Consult in case of giving incorrect sensitive information such as indicating that something is a scam just because you do not have the information.
  • Respond to Engagement output workflows
  • Consultar en caso de dar información errada delicada como indicar que algo es estafa solo porque no tiene la informacion
  • Que responda a flujos de trabajo de Engagement output
  • Reduction of the average customer service ticket by 60%
  • Reduction of ticket inflow since the first line is Fin by Intercom
  • Team project approach through increased capacity
  • Reducción del Ticket promedio de atención a clientes 60%
  • Reducción del inflow de tickets ya que la primera linea es Fin by Intercom
  • Abordaje de proyectos del equipo por mayor capacidad
Needs support for some answers that you answer as correct and does not detect the customer's dissatisfaction to refer to a human

Necesita apoyo para algunas respuestas que as responde como correctas y no detecta la inconformidad del cliente para derivar a un humano
We haven't done it yet. We plan to use it on WhatsApp.

Aún no lo hacemos. Tenemos pensado usarlo en Whatsapp
We also use Vambe, which works quite well with services like WhatsApp, integrating with other apps we use. We're also building with n8n for greater freedom and cost reduction.

Usamos también Vambe que funciona bastante bien en servicios como whatsapp integrandose con otras apps que usamos. Y tambien estamos construyendo con n8n para mayor libertad y reducción de costos

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Very appropriate for managing initial conversations and being able to handle or escalate more complex ones to human resources. Less appropriate for validating when you should request a review of your responses based on their sensitivity or tact.

Muy apropiado para gestionar conversaciones iniciales y poder gestionar o derivar a ejecutivos humanos las más complejas. Menos apropiado para validar cuando debería pedir revisión de sus respuestas por nivel de delicadeza o tacto de la misma.

This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

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