Good reliable platform, some features are missing.
8x8 is our unified communications solution. As we had an on-premise system, 8x8 addressed the scalability issue we encountered at the …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (355)8.989%
- Directory of employee names (314)8.787%
- Call recording (307)8.787%
- Message alerts (343)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging that brings secure unified communication and collaboration experiences to employees.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Mobile app for Android highest, with a score of 9.1.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(734)Attribute Ratings
Reviews
(1-25 of 265)Companies can't remove reviews or game the system. Here's why
Pricing, features, and the Gartner Magic Quadrant review were also considered. The platform's multiple reviews were very attractive.
May 01, 2024
8x8 Work review as an insurance agent
It works as good as other providers, I don't think you will find one wildly better. Doesn't mean they all can't improve, I would say all do similar functions though. I've listed some improvements they should focus on, and general ease of us should be improved as well. That is all.
As stated earlier, one major advantage was support for older equipment that other providers could not guarantee or were incompatible. 8x8 Work also seems to cater to our size and type of company where our call center is key to customer satisfaction and delivery. The deep level of customization on profiles and lines, ingratiation with our SSO/SAML tools, and dedicated rep to assist along the way, helped us decide on 8x8 Work for our organization.
April 29, 2024
8x8 Service Rating
In this case for the company there is another application called Zoho Voice, but it is not very useful, although it is true that it makes calls and sends messages but it does not meet the user's expectations for the following reasons: Because Zoho Voice does not allow mass messaging like 8x8 does.It has a limit of recipients to send messages and make calls.
April 25, 2024
Fresh Experince based answers
March 28, 2024
8x8 review by new user
We transferred from a small local company with VOIP services but quite outdated phones (Cisco phones that are so old they aren't compatible with 8x8 services), and 8x8 provided us with a suite of new Yealink phones with many more capabilities via 8x8 and their associated applications for a much (MUCH) lower price than our previous service provider
March 13, 2024
Excelling with 8x8
- Zoom
8x8 X Series provides a full stack solution and approaches customer from a business outcome perspective.
March 09, 2024
8x8 User and Fan!!!!
It has so many more features. Messaging, VM, Video meetings, Call use, and the success center are everything!
March 08, 2024
My Review of 8x8 features
Much easier to use
February 28, 2024
Excellent Contact Center Solution
8x8 X Series is much better than our previous on-prem NEC solution which was frequently down due to power pages. Also, our previous solution offered little to no integration and lackluster reporting capabilities. The ICA chatbot offering was a big plus that we hope to implement in the near future.
January 22, 2024
8x8 X Series is a Work From Home Win!
8x8 X Series is far superior to Phone.com. You have excellent support and assistance for challenges. Your service is reliable and easy to use. Your support staff is knowledgeable and the online case portal makes it easy to manage. You user interface is easy to use, visually appealing and offers more functionality than anything we had with Phone.com. Your services and charges are transparent and more cost effective.
January 11, 2024
Working in 8x8 is easy
Convenience and ability to implement with a variety of equipment.
December 28, 2023
8x8 Best U.S VoIP Provider
Managing it's Admin console part and Configuring is easy after procuring new license or Polycom phone. I myself has done. Best thing is we can claim phone numbers as per the choices. It is user friendly, fast and Quick.
December 08, 2023
A systematic review of 8x8 X series
8x8 has a 99.999% uptime SLA, and the system is designed with no single point of failure, multiple redundancy and rerouting capabilities
We selected 8x8 X Series over GoTo Connect because we needed a platform that could support the needs of our growing business. We also needed a platform that offered a wide range of features, including unlimited calling, video conferencing, and call recording. Additionally, We were impressed with 8x8 X Series's user-friendly interface and reliable performance.
November 14, 2023
8x8 X Series a good VoIP system
RingCentral seems to have a better feature set and more options to expand on services where 8x8 falls short. We selected 8x8 based on our vendor recommendation at the time but are looking into possibly moving to Ring Central after some additional evaluation.
November 07, 2023
8x8 product review
- Unify Office by RingCentral and from Atos
I am new to 8x8. I am learning the management still.
I am familiar with RingCentral. The management console looks more organized and smoother.
Have not try with Goto. It's too new.
I am familiar with RingCentral. The management console looks more organized and smoother.
Have not try with Goto. It's too new.
November 07, 2023
8x8 X is the Bar, Period !
After using pretty much all of the top competitors including Ring Central 8x8 is a Better Fit not only in reporting and features, but their Customer Service Team is a Dream.
November 03, 2023
Zero Customer Support
price and friend recommendation
November 03, 2023
Happy Camper
November 03, 2023
8 x 8 The New Age Product of Choice!
We selected 8 x 8 because it is a cloud-based system.
November 03, 2023
Medical Office Use
I'm considering going to another provider that provides better customization.
October 18, 2023
Customer Service that actually listens to the customer!
- Spectrum Business (part of Charter Communications)
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference.
October 18, 2023
8X8 Makes Your Marketing Transcendent!
I have used many other Outbound Calling Apps and 8X8 holds it's own against all of them. Actually it is very Competitive
October 17, 2023
8x8 works well for small offices
8x8 provided more features and customization than Ooma Office, as well as a better phone selection. We tried Ooma Office before turning to 8x8, and while it worked fine, my colleagues here did not like the way calls could be parked/transferred/managed through their phones. They prefer the way 8x8's Polycom phones work.