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Catchpoint

Catchpoint

Overview

What is Catchpoint?

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM)…

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Recent Reviews

Catchpoint on Point

8 out of 10
June 15, 2022
Incentivized
We use Catchpoint to simulate typical end-user activities for our mission-critical business transactions across 30-plus markets around the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Amr Motan | TrustRadius Reviewer
Amr Motan
Site Reliability Engineer (SRE)
Freightos (Information Technology & Services, 51-200 employees)
JH
John Herrick
Director
Radial Inc. (Information Technology & Services, 10,001+ employees)
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Pricing

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Catchpoint

Catchpoint

N/A
Unavailable

What is Catchpoint?

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM)…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Catchpoint?

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide observability into anything that impacts customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint Video

Catchpoint Integrations

Catchpoint Competitors

Catchpoint Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Catchpoint Downloadables

Frequently Asked Questions

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide observability into anything that impacts customers, workforce, networks, website performance, applications, and APIs.

Cisco ThousandEyes, Dynatrace, and Aternity Digital Experience Management are common alternatives for Catchpoint.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Catchpoint are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(73)

Attribute Ratings

Reviews

(1-25 of 54)
Companies can't remove reviews or game the system. Here's why
February 06, 2024

My Catchpoint experiance in short

Amr Motan | TrustRadius Reviewer
Amr Motan
Site Reliability Engineer (SRE)
Freightos (Information Technology & Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
There is no doubt that Catchpoint Support is one of the greatest support teams I've ever dealt with.

First of all, they are experienced and smart people.
Second, they are available 24/7 during the whole day, month, and year.
Also, They are kind and polite while talking to customers.
They are patient and good listeners
December 28, 2023

Catchpoint pro-active monitoring capabilities for Omni-Channel

JH
John Herrick
Director
Radial Inc. (Information Technology & Services, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Provides a meaningful response and technical support. We've had some tickets take longer than others to get response for resolution, however when we clearly have urgent tickets that get escalated we are receiving a prompt response and do get the support that we need. Dedicated support engineer Madan Gopal is a proven resource who has depth in knowledge for product and is very familiar with our needs and the use-case for the tool that we are using.
June 07, 2023

One of the Best in [the] Market for End-User Monitoring

Verified User
Engineer in Engineering
Telecommunications Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Support Rating
9
It's very good talking [about] Catchpoint [with] customer support. We receive responses very [quickly] without any delay and [they] also try to provide [us] with resolutions as much [as] possible. But if you have some specific requirements that need changes within [the] product, it's going to [take] time. Even the request for some new APIs [can be] very time-consuming.
May 01, 2023

Good service, would recommend

BK
Benjamin Kasten
Director of DevOps
CoreBridge (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Despite not having used Catchpoint's customer support often, the instances where assistance was needed were met with exceptional service. Their team was prompt, knowledgeable, and provided thorough solutions to the issues at hand. As a result, I'm giving them a 10-star rating. I definitely would recommend contacting them if you are running into issues
May 01, 2023

Monitor your web properties with a market leader

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
In general, Catchpoint support has been responsive to the initial ticket opening but when we get into an issue that may require an escalation it can take a longer time than expected. We would get the canned response "the issue has been escalated to XXX team and we will provide an update as soon as we get a response from them". I understand that some solutions may take some time but it would be better if we can get a response like "the issue has been reviewed and a solution is expected by MM/YYYY so that I can tell my customers that they can expect a solution by a certain date, even if the date is not met for one reason or another.
April 30, 2023

Easy and effective monitoring solution!

Verified User
Employee in Information Technology
Transportation/Trucking/Railroad Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
The team is highly responsive. From the initial RFP to the implementation of the product, we had a team that was knowledgeable, responsive and very friendly. For some of our stakeholders who aren't as familiar behind the prooduct, the team was able to easily explain throughout the demo the product capabilities.
April 22, 2023

Best for synthetic monitoring.

Verified User
Engineer in Information Technology
Computer Software Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Catchpoint's customer support has been very impressive. They are always available when we needed help with setting up any tests that may also include help with scripting. They held an in-person workshop in our office to help train our internal resources with the scripting, dashboards, and metrics.
April 17, 2023

If you want to tackle the monitoring problem

Verified User
Engineer in Engineering
Computer Software Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Catchpoint helped us to monitor public endpoints and application UI periodically and make sure our users always got the best experience.
Hence it will be suitable for similar customers who is looking to automate test cases and monitor application availability. Catchpoint helps to fill the voids of current application pipeline and setting up a new infra for monitoring purpose.
June 15, 2022

Catchpoint on Point

Verified User
Manager in Information Technology
Cosmetics Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
The support and account teams have always shown a genuine desire to help our team. The engagement was always specific to helping address our issues and questions and less of a feeling that they want or need to sell more to us.
June 09, 2022

Catch all the points

JT
Josh Tenzer
SRE Lead, Observability
Dotdash Meredith (Publishing, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
I've had ups and downs with Catchpoint support, though in the more recent times, I feel it has been a better situation than in the past. In the past, we had often not gotten the help we needed until cc'ing our account reps. as we have moved on, we have been much happier with the responses from the support
June 07, 2022

An excellent platform that delivered what promised

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
They offer live chat support along with a ticketing system and direct contact with your CSM and TAM. To be honest, I was a bit negative towards their live chat in the beginning due to bad past experiences from other companies but their folks know what they are doing, they are fast and always eager to assist.
May 26, 2022

Use Catch"point" if you can

AN
Abhishek Nayyar
Associate Technology
L'oreal (Cosmetics, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
I have just received the email trigger informing me of the alerts or downtime. I have never interacted with the customer executing for support as it was never needed. Hence answering this question would not be apt for me. The service was excellent because of which we never needed to do it.
May 24, 2022

Captchpoint at its best

Verified User
Employee in Engineering
Retail Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
We were able to get Catchpoint on the call quickly whenever we were stuck with any issues. They were quite educated to provide us with the solution as soon as possible. We had a KT session as well where they taught us how to use their platform and various services that they provide.
May 24, 2022

decent review

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I have not worked much with CP support this year, but when i did in yrs prior, they were always knowledgeable.
May 24, 2022

Awesome product to work with, helped us in time management and savings !!

Verified User
Consultant in Information Technology
Cosmetics Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Good customer support is what helps businesses how to use and they are the first point of contact of any issues that we might or we are facing, we get timely alerts regarding the out tickets raised through Catchpoint, they are not only able to provide the timely solution but also helps us in saving our time by quickly going through our problem case and providing a solution to that
May 23, 2022

Do not be afraid to know how your site performs

Antonio Bellissimo | TrustRadius Reviewer
Antonio Bellissimo
Senior Solutions Engineer
Criticalcase (Information Technology & Services, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
Not always good. Many times I have to push the Success Manager for having an answer to the ticket. Sometimes, the answer arrives respecting the SLA but just with additional questions (with the answer already available in the ticket...)
May 16, 2022

Simple HTTP REST API monitoring

Verified User
Team Lead in Engineering
Information Technology & Services Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
Interactive support works well (even though I don't have much experience with that). However, I consider written documentation part of the customer support too, and that's not good enough. More comprehensive and detailed technical reference documentation would reduce the need for interactive customer support, and save time for everyone.
March 09, 2022

Catchpoint is a trustworthy endpoint monitoring solution that is quick to implement

Verified User
Manager in Information Technology
Computer Hardware Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Most of the times I had to contact support, I contacted our Customer Success Manager, who always replies quickly and escalates tickets to the correct people. Whenever I had questions or needed training, they provided the help needed. Honestly, the system is very intuitive and works without much fiddling, so there isn't much need to contact Support.
February 03, 2022

Catchpoint is an excellent synthetics monitoring solution that I highly recommend!

Verified User
Engineer in Information Technology
Retail Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Catchpoint provides excellent support. One of the best companies I've ever worked with in providing training, working our internal customers directly as needed. When we come to them with a new scenario, they are always willing to work with us to solve the problem. I have no concerns or complaints with their support.
January 26, 2022

Catchpoint--very good for monitoring a static web page to ensure availability and uptime

Verified User
Employee in Information Technology
Telecommunications Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
I have been involved with Catchpoint just over a year now, and up to this point the customer service has been great. We have weekly meetings where I can bring up any subject and even ask for help/tutorial on various aspects of using the tool.
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