Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
The assistant you need!
Great, actionable AI insights into the customer voice across the journey
Review of Gong as an end-user (account executive).
Hit the nail on the...Gong
Good product if you have the time to spent on it
Innovative tool that continues to save reps value time
Best app for any Sales or CS team that wants to learn from their interactions
- Recording the call and registering …
Great Tool for CSMs
Gong is a great tool to have at your disposal
Gong is a MUST HAVE for your sales organization
Gong review by Business apps manager
Amazing transparency for sales managers
East of west gong is the best
Great tool for your Tech Stack
How Gong Differs From Its Competitors
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
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Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Gong knows for each …
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call Recording Playback (6)9.595%
- Keyword Detection (6)8.282%
- Speech-to-Text Transcription (6)8.080%
- Sentiment Analysis (5)7.272%
Reviewer Pros & Cons
Video Reviews
9 videos
Pricing
What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Exotel?
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.
Features
Conversation Intelligence Software Features
Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.
- 8Speech-to-Text Transcription(6) Ratings
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
- 8.2Keyword Detection(6) Ratings
Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.
- 7.2Sentiment Analysis(5) Ratings
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
- 9Speaker Diarization(5) Ratings
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
- 9.5Call Recording Playback(6) Ratings
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
- 7.4Call Summarization(5) Ratings
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
- 7Conversion Metrics(5) Ratings
Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.
- 8.4Keyword Search & Retrieval(5) Ratings
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
- 8.6Call Tagging(5) Ratings
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
- 7Integration with CRM Systems(5) Ratings
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gong?
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(820)Attribute Ratings
- 8.7Likelihood to Renew10 ratings
- 9.1Availability1 rating
- 9.1Performance1 rating
- 9Usability218 ratings
- 9.6Support Rating99 ratings
- 8.8Implementation Rating5 ratings
- 9.1Configurability1 rating
- 9.1Product Scalability1 rating
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
- 9.1Contract Terms and Pricing Model1 rating
Reviews
(1-25 of 450)Best product for sales
- Speech analyzation
- Call recordings
- Snippets
- More training videos
- suggestions on how people use it for success
The assistant you need!
My favorite piece is the AI summary. I basically copy this into an email and then clean it as a recap for the customer. Helps with timelines, a joint execution plan, and accountability.
- Summary of calls
- Quick insights of who is involved
- Human tendencies such as patience and speaking
- Sharing of calls or snippets with customers
- Speed to access the call
- Searching for specific calls
- Records seamlessly
- Captures prospect opinion
- Helps train sales teams
- Provides data on customer conversation
- Sometimes not all data/predictions are fully accurate
- Doesn't always capture conversation perfectly
- A lot of data that we need to review
- Call recording.
- Transcription
- Easy UI/UX on e.g. audio share in a convo.
- Translation in non english language (e.g. Dutch).
Hit the nail on the...Gong
- Speech to Text
- Searchability
- Clean UI
- Speech to text doesn't allow for whitelist of words to always get correct, and can mistake proprietary information.
- Lag between calls and upload time
- Pricing
Good product if you have the time to spent on it
- Transcriptions
- Feedback reps
- There’s so much in Gong, that we don’t use everything
- Gongs deal forecasting we don’t use
- UI -easy to use
- Salesforce integration
- Call recording and coaching
- Accuracy of salesforce opportunity linking
- AI call summaries
- Follow up actions
- Recording the call and registering everything that was said for safekeeping and verifying after the call every action point that was agreed with our customers
- Reviewing the call as a team and individually to detect areas of improvement in the length of our monologues, the kind of questions we ask, how active our listening was, how much we could empathize with our customers, etc.
- Detecting The different topics in a conversation and separating the call by these topics
- identifying areas of improvement
- making a very thorough summary automatically
- offering additional tools like setting up reminders for action items, calls, etc
- I don't really recall anything that I would mention as something that is wrong
I can't think of a better way to get actual material from our performance to give us a better chance to detect areas of improvement and hone our skillset before our next call.
Even it's super fast. In merely a few minutes after the call you receive an email telling you that the recording is already ready for us to exploit it.
Great Tool for CSMs
- Auto generated, searchable transcripts
- Easy to share recordings
- Great to re-reference discussed topics
- Ability to easy extend or limit length of time for customer to access recording
- Accuracy of who's on the call
- Consistency of connectivity with zoom/gcal
- Nothing else
Gong is a great tool to have at your disposal
- Automated recordings
- connect with gmail calendar & Zoom
- easily track views
- pricing could be more reasonable
Gong is a MUST HAVE for your sales organization
- Captures what was said
- Capture action items
- Supports what the sales rep says to the prospect
- Easier to grab snippets
Gong review by Business apps manager
Sales users can see their opportunity pipeline and AI insights about them
- record meetings
- transcript of meetings in various languages
- Find and track call topics
- understand more languages
- more accurate transcript of web meetings
Sales forecasting and pipeline management- Gong can be used to track the progress of deals through the sales pipeline, and to identify deals that are at risk of being lost. This information can then be used to forecast sales and to make decisions about how to allocate resources.
If the company need is solely for recoding and store meetings this product is an overkill and overpriced.
Amazing transparency for sales managers
- Tracks activity on a deal
- records calls and key phrases used in calls
- provides managers with insight into deals
- tracking agency partners in deals
- transcibing calls when people talk fast
- recommendations of what to do in deals
East of west gong is the best
- Call overview
- Records everything
- Reporting
- Focus on goals
- Objective
- More detailing on important pointers
- More numbers discussed
- No fillers
Great tool for your Tech Stack
- Recording Calls and Emails automatically
- Customer Service
- Conversation feed
- Deal Boards for more complex sales
- better transcriptions
- Improved automation for coaching and reviews
- Call recording
- Call analysis
- Transcription
- Customer support
- Pipeline warnings
- Tracking to-dos
- AI trackers
- Hubspot integration
- Reminders when calls are not being recorded
- Working without Zoom recorder
Best Sales Tool out there
- Call statistics (how much rep talked vs customer)
- Catching forbidden words
- Filtering calls for easy reporting
- Summarizing calls for follow ups
- More monthly automated reporting options
- Integration and call recordings appearing faster
- Sending automated updates on deals based on call sentiment
Have better conversations with Gong!
- Call analysis
- Tagging other users
- Sharing calls internally and externally
- Sometimes the transcripts show the wrong words.
- Shared calls expire too easily.
- Make it easier to invite Gong recorder to MS Teams calls.
May be less useful in tech/IT environments, as there may be specific and technical language that may be hard for the recorder to parse.
Excellent Call Data Aggregation
- Transcript
- Ability to Search calls by key words
- Grading calls
- Pricing is not aggressive
- Better mass updates for users
Listen to Gong!
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
- Easy to use
- Easy to navigate
- Allows a lot of users on at once
- It crashes often
- It doesnt hear accents well
Gong: Insight for the future
- Insights
- Analytics
- Tracking
Gong fangirl
- Organizes calls by team, and team member
- Transcribes audio
- Visualize conversations with talk times
- I would love to see calls transcribed faster
- Better offline capabilities for listening to calls while away from computer
Vital for Reps
- Coaching and Training - Gong is used to coach reps and train them on particular skills the business is trying to hone in on. It also provides reps and managers with insights into sales calls and therefore reps deals. We use it to identify areas where reps excel or need improvement, and provide targeted feedback and guidance based on data-driven insights from actual conversations.
- Forecasting - we don't use this part
- Competitive Intel - by analyzing calls, Gong helps us identify trends, patterns, and customer sentiment, which can inform product development, marketing strategies, and overall business decisions. We also gain insights into competitor strategies and tactics by looking at conversations that certain competitors are mentioned.
- Call Recording
- Call Analysis
- Coaching
- It's a lot to look at
- Surfacing things to you - like the new GPT integration so you don't have to listen to the whole call - this is money
It also helps me take notes so I can focus on listening and asking questions during the call
Lastly, it helps my manager get notes on my deals
I <3 Gong!
- Call transcription - great for note taking on my own calls or grabbing messaging from what my teammates are saying
- Tracking engagement - tracks customer engagement across emails and calls so I know who I should be following up with to keep progressing my deals forward
- Gong insights help me understand how my conversations rank against my teammates based on topics that leadership wants us bringing up in our calls to help retain and expand customers
- None I can think of
Gong - Great use for a sales team
- Easy to use - very user friendly
- Transcripts the calls well
- Has an app to use on the go!
- Sometimes takes time before it sync's your calls from SF
- Recording the screen as well during the call but only sometimes