What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 6 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
- 10000ft ranks higher in 1 feature set: Project Management
- Upland PSA (formerly Tenrox) ranks higher in 1 feature set: Professional Services Automation
Project Management
8.9
10000ft
89%

3.7
Upland PSA
37%
10000ft ranks higher in 14/14 features
10000ft ranks higher in 14/14 features
Task Management
8.0
80%
2 Ratings

3.0
30%
4 Ratings
Resource Management
10.0
100%
2 Ratings

3.0
30%
3 Ratings
Gantt Charts
10.0
100%
2 Ratings

8.0
80%
1 Rating
Scheduling
10.0
100%
2 Ratings

3.0
30%
2 Ratings
Workflow Automation
8.0
80%
2 Ratings

2.0
20%
3 Ratings
Team Collaboration
10.0
100%
2 Ratings

1.0
10%
3 Ratings
Support for Agile Methodology
10.0
100%
1 Rating

7.9
79%
2 Ratings
Support for Waterfall Methodology
10.0
100%
1 Rating

6.9
69%
2 Ratings
Document Management
8.0
80%
2 Ratings

2.0
20%
3 Ratings
Email integration
8.0
80%
2 Ratings

2.0
20%
3 Ratings
Mobile Access
8.0
80%
1 Rating

4.5
45%
2 Ratings
Timesheet Tracking
8.0
80%
2 Ratings

2.0
20%
5 Ratings
Change request and Case Management
8.0
80%
2 Ratings

5.2
52%
3 Ratings
Budget and Expense Management
8.0
80%
2 Ratings

1.0
10%
5 Ratings
Professional Services Automation
5.0
10000ft
50%

10.0
Upland PSA
100%
Upland PSA (formerly Tenrox) ranks higher in 2/3 features
Upland PSA (formerly Tenrox) ranks higher in 2/3 features
Quotes/estimates
6.0
60%
1 Rating

N/A
0 Ratings
Invoicing
2.0
20%
1 Rating

10.0
100%
1 Rating
Project & financial reporting
7.0
70%
2 Ratings

10.0
100%
1 Rating
Attribute Ratings
- 10000ft is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Upland PSA (formerly Tenrox) is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend
8.6
10000ft
86%
2 Ratings

1.0
Upland PSA
10%
10 Ratings
Likelihood to Renew
4.0
10000ft
40%
1 Rating

7.0
Upland PSA
70%
6 Ratings
Usability
10000ft
N/A
0 Ratings

8.0
Upland PSA
80%
1 Rating
Support Rating
10.0
10000ft
100%
2 Ratings

9.0
Upland PSA
90%
2 Ratings
Implementation Rating
10000ft
N/A
0 Ratings

9.0
Upland PSA
90%
2 Ratings
Likelihood to Recommend
10000ft
I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.

Verified User
Project Manager in Marketing
Hospitality Company, 10,001+ employeesUpland PSA
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesPros
10000ft
- Capacity planning/resource planning.
- Operational forecast and bring it up in a very visual manner.
Director of Customer Operations & Account Management
KoombeaInternet, 51-200 employees
Upland PSA
- We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
- Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
- Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Senior Staff Accountant
Cascade AIDS ProjectNon-Profit Organization Management, 51-200 employees
Cons
10000ft
- It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
- When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
- The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.

Verified User
Project Manager in Marketing
Hospitality Company, 10,001+ employeesUpland PSA
- Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
- Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
- (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!

Verified User
Administrator in Finance and Accounting
Staffing and Recruiting Company, 501-1000 employeesPricing Details
10000ft
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Upland PSA
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
Likelihood to Renew
10000ft
10000ft 4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going

Verified User
Project Manager in Marketing
Hospitality Company, 10,001+ employeesUpland PSA
Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.

Verified User
Project Manager in Information Technology
Computer Software Company, 11-50 employeesUsability
10000ft
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesSupport Rating
10000ft
10000ft 10.0
Based on 2 answers
They have been super responsive every time we need them. We built ourselves some integrations with other internal systems, and whenever we needed clarification or help to complete said integrations, they were super responsive. They have a very technical background which makes it super easy to work with when you present to them technical challenges regarding integrations or the use of their API.
Director of Customer Operations & Account Management
KoombeaInternet, 51-200 employees
Upland PSA
Upland PSA 9.0
Based on 2 answers
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesImplementation Rating
10000ft
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 9.0
Based on 2 answers
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesAlternatives Considered
10000ft
Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it

Verified User
Project Manager in Marketing
Hospitality Company, 10,001+ employeesUpland PSA
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.

Verified User
Professional in Customer Service
Marketing and Advertising Company, 201-500 employeesReturn on Investment
10000ft
- Accurate forecasting.
- Source of truth.
Director of Customer Operations & Account Management
KoombeaInternet, 51-200 employees
Upland PSA
- Increased time tracking accuracy
- Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
- increased awareness of project pain points and successes

Verified User
Analyst in Information Technology
Food Production Company, 1001-5000 employees