10to8 Appointment Scheduling Software vs BookSteam

Likelihood to Recommend

10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.

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Temitope Esuola

Customer Service Team Manager

TalkTalkInformation Technology and Services, 10,001+ employees

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BookSteam is suited pretty much for any business that takes appointments. It's perfect for businesses who don't want the hassle of phone scheduling, rescheduling, calling people back and talking to the answering machine. Everything is automated and done online. I believe they even offer class scheduling, so that is also perfect for businesses who need group scheduling.

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Verified User

Administrator in Customer Service

Health, Wellness and Fitness Company, 1-10 employees

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Pros

For startups on a low budget, it offers a free plan that allows you one or two integrations.
You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.

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Ayo Bamgbose, Assoc CIPD, MSc

Online digital business coach

Self-employedE-Learning, 1-10 employees

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Online scheduling, canceling, re-booking customers.
Taking payments online via PayPal at the time the client books.
Sending out sms reminders and sms confirmations so clients will not miss their event.

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Verified User

Manager in Product Management

Market Research Company, 11-50 employees

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Cons

The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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Would love MailChimp integration.
I'd like to have an option where BookSteam will automatically send out birthday emails.

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Verified User

Administrator in Customer Service

Health, Wellness and Fitness Company, 1-10 employees

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Usability

10to8 Appointment Scheduling Software 9.6

Based on 4 answers

The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app

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Ayo Bamgbose, Assoc CIPD, MSc

Online digital business coach

Self-employedE-Learning, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

10to8 Appointment Scheduling Software 9.2

Based on 8 answers

The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.

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Verified User

Team Lead in Other

Education Management Company, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.

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Sara M. Kelley, Esq.

Associate Attorney (Legal Engineer)

Sibus Law Group, APCLegal Services, 1-10 employees

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I did not use alternatives as there is no need, BookSteam does it all.

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Verified User

Manager in Product Management

Market Research Company, 11-50 employees

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Return on Investment

Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!

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Tanya Fox

Podcaster, Crafter, Collaborator

Fox Talks BusinessOnline Media, 1-10 employees

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BookSteam definitely brought us more appointments overall. Clients love scheduling and managing their appointments online.
Increased revenue. Ever since we signed up with BookSteam we saw a steady climb in our revenue over the past year.
Productivity increased. Instead of dealing with clients on the phone all day I have more time to actually do my work and BookSteam takes care of the rest.

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Verified User

Administrator in Customer Service

Health, Wellness and Fitness Company, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$0

10to8 Appointment Scheduling Software Editions & Modules

Edition

Free Forever	$0¹
Basic	$12¹
Grow	$25²
Bigger Business	$50³
Bespoke	Bespoke⁴

pcm (100 appts + 2 logins)
pcm (300 appts + 3 logins)
pcm (600 appts + 6 logins)
Bespoke

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

BookSteam Editions & Modules

Edition

Solo	$19.95¹
Small	$29.95¹
Medium	$39.95¹
Large	$69.95¹

Per User per Month

Additional Pricing Details

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10to8 Appointment Scheduling Software vs BookSteam