10to8 Appointment Scheduling Software vs BookSteam

Likelihood to Recommend

10to8 Appointment Scheduling is generally well suited to my business. Online booking with a separate online booking site is something I have been exploring for some time. However, in my specific use case, I am watchful for when it is inappropriate for clients to make a direct booking with my service - for example, if they are in a mental health crisis - and often it is useful to have contact with clients before they book an appointment in order to check that psychotherapy is the best option for them. However, I feel that using 10to8 Appointment Scheduling in combination with my website can address these concerns.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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BookSteam is suited pretty much for any business that takes appointments. It's perfect for businesses who don't want the hassle of phone scheduling, rescheduling, calling people back and talking to the answering machine. Everything is automated and done online. I believe they even offer class scheduling, so that is also perfect for businesses who need group scheduling.

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Verified User

Administrator in Customer Service

Health, Wellness and Fitness Company, 1-10 employees

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Pros

Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
Flexibility with payments - payments can be required or optional at the time of booking.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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Syncing BookSteam schedule with my iPad calendar. Whenever appointments is made online, it shows up in my iCal.
Payment integration. We set it up so when clients schedule appointments online, they are required to leave a deposit, otherwise they can't book. This cuts down on clients who are not serious about showing up.
SMS reminders. Clients receive automated sms reminders which almost eliminated no shows.

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Verified User

Administrator in Customer Service

Health, Wellness and Fitness Company, 1-10 employees

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Cons

The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
Expanding the messaging options and being able to send emails to clients and use templates would be helpful.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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Would love MailChimp integration.
I'd like to have an option where BookSteam will automatically send out birthday emails.

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Verified User

Administrator in Customer Service

Health, Wellness and Fitness Company, 1-10 employees

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Usability

10to8 Appointment Scheduling Software 9.1

Based on 1 answer

It is very easy to use

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Jonathan haslam

plumber

Yorkshire maintenance and plumbfixConstruction, 1-10 employees

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No score

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Support

10to8 Appointment Scheduling Software 9.1

Based on 1 answer

The support has been reliable and efficient

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Jonathan haslam

plumber

Yorkshire maintenance and plumbfixConstruction, 1-10 employees

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No score

No answers yet

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Alternatives Considered

I have used the WriteUpp service which has an online booking component but switched to 10to8. While WriteUpp provides an excellent service with a wide range of features, a lot of what it offers I don't need as a sole practitioner. It was effective though. I received bookings and payments through WriteUpp and it was generally an attractive booking system for clients.

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Liz Jeffries

Psychotherapist in Private Practice

Therapy with LizMental Health Care, 1-10 employees

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I tried to use few other scheduling systems before but I always thought they were somewhat incomplete, something was always missing, from design point of view to missing features. For me it's always about ease of use and how everything is organized. I can say that BookSteam got it all figured out and I recommend it

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Verified User

Administrator in Customer Service

Health, Wellness and Fitness Company, 1-10 employees

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Return on Investment

The return has been positive and has helped me be more organized with clients.

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Jonathan haslam

plumber

Yorkshire maintenance and plumbfixConstruction, 1-10 employees

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BookSteam definitely brought us more appointments overall. Clients love scheduling and managing their appointments online.
Increased revenue. Ever since we signed up with BookSteam we saw a steady climb in our revenue over the past year.
Productivity increased. Instead of dealing with clients on the phone all day I have more time to actually do my work and BookSteam takes care of the rest.

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Verified User

Administrator in Customer Service

Health, Wellness and Fitness Company, 1-10 employees

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Free Forever	$0¹
Basic	$12¹
Grow	$25²
Bigger Business	$50³
Bespoke	Bespoke⁴

Solo	$19.95¹
Small	$29.95¹
Medium	$39.95¹
Large	$69.95¹

10to8 Appointment Scheduling Software vs BookSteam