10to8 will keep you on track with scheduling
Updated April 15, 2020

10to8 will keep you on track with scheduling

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 10to8 Appointment Scheduling Software

Approx 4 years ago, I noted a challenge in reaching students who attend classes online. As we are encouraged to maintain contact with these students, it is difficult to manage at our best with multiple time zones, varying schedules and availability, and other logistical issues. I am part of a team that was exploring schedule solutions. After trying a couple of tools, I chose 10to8 as it provided all the tools and features needed and the price was good compared to other tools. The tool is being used by several people within our department as well as others. However, the campus also has users using other tools at this time as well. The decision often comes down to costs or just personal preference.
  • Online scheduling.
  • Reminder by text and email.
  • Ability to sync with many personal and professional scheduling tools, such as Outlook.
  • Some of the CRM tools are limited or slow; perhaps an ability to customize for specific needs.
  • More ability to customize the schedule page.
  • They need an APP for iPhone and Android.
  • Enhanced productivity for the direct user.
  • Easy appointment scheduling.
When I first evaluated 10to8, I looked at the three different tools that I identified above, as well as some others in terms of features, support, and cost. I tested some of these tools along with others and ultimately made a decision to utilize 10to8 mainly based on these factors. There are several good tools in the marketplace and certainly, in the last few years, new tools have emerged. At that time, what I found is that many features inside 10to8 are similar, or perhaps, the same as some of the features and other products. Again, at the time of evaluation, I found the pricing to be very competitive for the services provided. Other products had similar offerings, often with higher pricing.
The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.

Do you think 10to8 Appointment Scheduling Software delivers good value for the price?

Yes

Are you happy with 10to8 Appointment Scheduling Software's feature set?

Yes

Did 10to8 Appointment Scheduling Software live up to sales and marketing promises?

Yes

Did implementation of 10to8 Appointment Scheduling Software go as expected?

Yes

Would you buy 10to8 Appointment Scheduling Software again?

Yes

I personally have found the tool to be were very well-suited for many applications within academia, and obviously it can be used in any situation where the scheduling of clients is important. There are some tools and features within 10to8 that I personally do not utilize, such as collecting payments for services, but they appear to be a useful tool and feature for businesses that may need to utilize the service. In my particular experience, we utilize the tool to reach out to approximately 90 to 120 students on a monthly basis. The students are encouraged through emails and other course announcements to book an appointment with me. The tool will sync with my personal calendars so that there is never a conflict in scheduling and students are able to add themselves to my calendar and book an appointment on autopilot. The tool also sends them an email and text notifications with reminders of the times that I have set up. One thing that I've come to rely on is that many of the tools are set it and forget it, meaning it runs by itself in the background, does its job, and I seldom have to worry about the functionality.

Evaluating 10to8 Appointment Scheduling Software and Competitors

Yes - Yes, but not directly. We use Canvas and there is a scheduling tool built-in. The tool is not very good, though some used it. I personally did not, so 10to8 was really the first tool that I used. While ideally, it would be great to use a scheduling feature inside a tool we use daily, the Canvas tool is cumbersome, lacks critical features, and is difficult at best to use.
  • Price
  • Product Features
  • Product Usability
Price is a concern, but I tend to see this as secondary; though the business end may consider that to be one of the more important features. 10to8 is of good value. There may be lower-priced tools available, I am not sure there are lower alternatives with the same features. In some cases, they are lower than others with the same features. However, I personally wanted a tool that was easy to use and understand, not just for the staff but also for the students.
I'm not sure that I would change my process. I spent approximately 90 days evaluating 10to8 And 4 to 5 other tools. Part of my evaluation process was just individually testing different tools and their features. In the case of 10 to 8, I ran a full trial for about 30 days to evaluate how it would work compared to others.