10to8 Appointment Scheduling Software vs. JRNI

I think the competitive booking sites, to my understanding, offer more integrated full-office functions like client history, visit or product payments, etc.

Incentivized

If at any time you have a problem, they will be there to help you, and because the software is simple to use and you can rapidly become accustomed to it, I would strongly recommend it. The software helps a great deal with your requirements, and it keeps getting better over time. They provide excellent enterprise support and are able to construct extremely customized systems in response to customer requirements.

Incentivized

• Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
• Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
• Flexibility with payments - payments can be required or optional at the time of booking.

• Very flexible.
• The different types of event and ticket options you can provide are far more advanced than some of the other booking systems available
• The technical support was second to none and very quick in responding.

• Different availability per appointment types.
• Too many places to put info about business (there's 3 different places to describe the business and it's easy to miss one when updating).

Incentivized

• Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.

Booking Bug meets the requirements of our business, and allows us greater time to do what we do best - dealing with clients and providing phenomenal service. Why would we change, when Booking Bug adapts so well to our needs, and their support team assist us so efficiently?!

The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app

Incentivized

It would have been 10 were it not for some feedback from clients re multiple bookings.

I've only had to reach out to customer service twice, but both times the people that I spoke to were quick to respond, knew what they were talking about and were able to walk me through fixing the issues.

Incentivized

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.

Incentivized

I have used TidyApps. It's good, but Bookingbug has a lot more useful features. With other systems, I have no control on the setup or once courses are set up, to amend them is very cumbersome. Bookingbug provides easy and least time consuming ways to do the above. Support is reliable. I very rarely ask for assistance, but when I do the response is on time/quick and good. I feel confident that I'm talking to a person who has good attitude to customer support and who knows what they're talking about. I've always been happy with the response to my queries from the beginning. With other systems I've used in the past, support was not quite so easy to get.

It's the only system I've come across where courses can be added very easily. If I had 10 courses to begin with, and suddenly I needed to set up 100 or more, I can do this in a very short period of time. All redundant steps have been eliminated by the clever design.

• The tool makes my business look professional online and helps me manage my business as a whole with calendar syncing and zoom conferencing meeting integrations to name a few.
• If insights and analytics is what you are after you can also run reports and download them to use for monthly or quarterly business reviewing.
• The time saved using 10to8 is priceless. You can import or create intake forms for each service that you can make as a requirement for your clients to complete.

Incentivized

• The fact that clients can book themselves online has reduced pressure on our staff and allowed them to book out of office hours.
• Our clinic staff have more data for each client, and thus are better prepared for each appointment.
• Moving and amending appointments has significantly increased employee efficiency, allowing the team greater time to deal with other items.
• Customers are sent important information prior to their appointments, and customer satisfaction regarding the whole process is greatly improved.