9 Ratings
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Score 9.3 out of 100
6 Ratings
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Score 4 out of 100

Likelihood to Recommend

10to8 Appointment Scheduling Software

I personally have found the tool to be were very well-suited for many applications within academia, and obviously it can be used in any situation where the scheduling of clients is important. There are some tools and features within 10to8 that I personally do not utilize, such as collecting payments for services, but they appear to be a useful tool and feature for businesses that may need to utilize the service. In my particular experience, we utilize the tool to reach out to approximately 90 to 120 students on a monthly basis. The students are encouraged through emails and other course announcements to book an appointment with me. The tool will sync with my personal calendars so that there is never a conflict in scheduling and students are able to add themselves to my calendar and book an appointment on autopilot. The tool also sends them an email and text notifications with reminders of the times that I have set up. One thing that I've come to rely on is that many of the tools are set it and forget it, meaning it runs by itself in the background, does its job, and I seldom have to worry about the functionality.
Anonymous | TrustRadius Reviewer

JRNI (formerly BookingBug)

I think that Booking Bug is incredibly well suited for small to medium sized businesses needing a service to allow careful management of bookings and client data
Mark Stevens | TrustRadius Reviewer

Pros

10to8 Appointment Scheduling Software

  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

JRNI (formerly BookingBug)

  • The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
  • Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
  • When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
  • There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
  • A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
Bebie McCarthy | TrustRadius Reviewer

Cons

10to8 Appointment Scheduling Software

  • I would love to have this software connect to a client notes history, where I can keep visit notes with clients all under their appointment times.
TIFFANY DALTON | TrustRadius Reviewer

JRNI (formerly BookingBug)

  • The main area of improvement for me is the customer interface could be a little easier to use and more flexible with the layout of the controls.
Jason Woodford | TrustRadius Reviewer

Likelihood to Renew

10to8 Appointment Scheduling Software

No score
No answers yet
No answers on this topic

JRNI (formerly BookingBug)

JRNI (formerly BookingBug) 8.8
Based on 3 answers
Booking Bug meets the requirements of our business, and allows us greater time to do what we do best - dealing with clients and providing phenomenal service. Why would we change, when Booking Bug adapts so well to our needs, and their support team assist us so efficiently?!
Mark Stevens | TrustRadius Reviewer

Usability

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.0
Based on 2 answers
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

JRNI (formerly BookingBug)

JRNI (formerly BookingBug) 8.2
Based on 1 answer
It would have been 10 were it not for some feedback from clients re multiple bookings.
Bebie McCarthy | TrustRadius Reviewer

Support Rating

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.0
Based on 6 answers
I've only had to reach out to customer service twice, but both times the people that I spoke to were quick to respond, knew what they were talking about and were able to walk me through fixing the issues.
Eva Sawyer | TrustRadius Reviewer

JRNI (formerly BookingBug)

No score
No answers yet
No answers on this topic

Alternatives Considered

10to8 Appointment Scheduling Software

I have used the WriteUpp service which has an online booking component but switched to 10to8. While WriteUpp provides an excellent service with a wide range of features, a lot of what it offers I don't need as a sole practitioner. It was effective though. I received bookings and payments through WriteUpp and it was generally an attractive booking system for clients.
Liz Jeffries | TrustRadius Reviewer

JRNI (formerly BookingBug)

The main product we looked at was Event-bright but it could not offer the number of ticketing options we required.
Jason Woodford | TrustRadius Reviewer

Scalability

10to8 Appointment Scheduling Software

No score
No answers yet
No answers on this topic

JRNI (formerly BookingBug)

JRNI (formerly BookingBug) 9.1
Based on 1 answer
It's the only system I've come across where courses can be added very easily. If I had 10 courses to begin with, and suddenly I needed to set up 100 or more, I can do this in a very short period of time. All redundant steps have been eliminated by the clever design.
Bebie McCarthy | TrustRadius Reviewer

Return on Investment

10to8 Appointment Scheduling Software

  • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
Tanya Fox | TrustRadius Reviewer

JRNI (formerly BookingBug)

  • The fact that clients can book themselves online has reduced pressure on our staff and allowed them to book out of office hours.
  • Our clinic staff have more data for each client, and thus are better prepared for each appointment.
  • Moving and amending appointments has significantly increased employee efficiency, allowing the team greater time to deal with other items.
  • Customers are sent important information prior to their appointments, and customer satisfaction regarding the whole process is greatly improved.
Mark Stevens | TrustRadius Reviewer

Screenshots

Pricing Details

10to8 Appointment Scheduling Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

10to8 Appointment Scheduling Software Editions & Modules

Edition
Free Forever$01
Basic$121
Grow$252
Bigger Business$503
BespokeBespoke4
  1. pcm (100 appts + 2 logins)
  2. pcm (300 appts + 3 logins)
  3. pcm (600 appts + 6 logins)
  4. Bespoke
Additional Pricing Details

JRNI (formerly BookingBug)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

JRNI (formerly BookingBug) Editions & Modules

Edition
Solo$19.951
Small$34.952
Medium$69.953
Enterprise$3504
  1. per Month (1 user, 200 bookings/month)
  2. per Month (5 users, 500 bookings/month)
  3. per Month (10 users, 2,000 bookings/month)
  4. and up per Month (contact for pricing)
Additional Pricing Details

Add comparison