42 Ratings
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Score 9.5 out of 100
1 Rating
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Score 6 out of 100

Attribute Ratings

  • 123FormBuilder is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

123FormBuilder

90%
8 Ratings
6.0

Intouch Insight

60%
1 Rating

Likelihood to Renew

6.0

123FormBuilder

60%
4 Ratings

Intouch Insight

N/A
0 Ratings

Usability

8.0

123FormBuilder

80%
1 Rating

Intouch Insight

N/A
0 Ratings

Availability

8.0

123FormBuilder

80%
2 Ratings

Intouch Insight

N/A
0 Ratings

Performance

9.0

123FormBuilder

90%
2 Ratings

Intouch Insight

N/A
0 Ratings

Support Rating

7.0

123FormBuilder

70%
2 Ratings

Intouch Insight

N/A
0 Ratings

Online Training

8.0

123FormBuilder

80%
1 Rating

Intouch Insight

N/A
0 Ratings

Implementation Rating

8.0

123FormBuilder

80%
2 Ratings

Intouch Insight

N/A
0 Ratings

Configurability

9.0

123FormBuilder

90%
1 Rating

Intouch Insight

N/A
0 Ratings

Ease of integration

9.0

123FormBuilder

90%
1 Rating

Intouch Insight

N/A
0 Ratings

Product Scalability

7.0

123FormBuilder

70%
1 Rating

Intouch Insight

N/A
0 Ratings

Vendor post-sale

8.0

123FormBuilder

80%
1 Rating

Intouch Insight

N/A
0 Ratings

Vendor pre-sale

8.0

123FormBuilder

80%
1 Rating

Intouch Insight

N/A
0 Ratings

Likelihood to Recommend

123FormBuilder

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
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InTouch Insight Inc.

Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
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Pros

123FormBuilder

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
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InTouch Insight Inc.

  • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
  • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
  • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
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Cons

123FormBuilder

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
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InTouch Insight Inc.

  • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
  • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
  • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
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Pricing Details

123FormBuilder

Starting Price

$14.95 per month

Editions & Modules

123FormBuilder editions and modules pricing
EditionModules
BasicFree1
Gold$192
Platinum$393
Corporate$79/month4

Footnotes

  1. none
  2. per Month; or $190 per Year
  3. per Month; or $390 per Year
  4. billed annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Intouch Insight

Starting Price

Editions & Modules

Intouch Insight editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    123FormBuilder

    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Read full review

    InTouch Insight Inc.

    No answers on this topic

    Usability

    123FormBuilder

    Easy to install and quickly explain to others how to use
    Read full review

    InTouch Insight Inc.

    No answers on this topic

    Reliability and Availability

    123FormBuilder

    I did not encounter any blackout issues
    Read full review

    InTouch Insight Inc.

    No answers on this topic

    Performance

    123FormBuilder

    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Read full review

    InTouch Insight Inc.

    No answers on this topic

    Support Rating

    123FormBuilder

    Very neutral, did not have to use support a lot
    Read full review

    InTouch Insight Inc.

    No answers on this topic

    Online Training

    123FormBuilder

    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
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    InTouch Insight Inc.

    No answers on this topic

    Implementation Rating

    123FormBuilder

    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
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    InTouch Insight Inc.

    No answers on this topic

    Alternatives Considered

    123FormBuilder

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
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    InTouch Insight Inc.

    Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
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    Scalability

    123FormBuilder

    It was easy to install and I believe that would make it easy to use across several websites
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    InTouch Insight Inc.

    No answers on this topic

    Return on Investment

    123FormBuilder

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
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    InTouch Insight Inc.

    • Positive: More reliable answers in a neater presentation.
    • Positive: Creation of more forms without adding more time, leading to more insights.
    • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
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    Screenshots

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