Skip to main content

Formerly 123ContactForm


What is 123FormBuilder?

123ContactForm is an online form and survey builder. Its drag and drop interface doesn't require coding skills, thus it can be used by both technical and non-technical people. The web forms can be integrated with various 3rd party apps and…

Read more
Recent Reviews

TrustRadius Insights

This product offers easy implementation and customization for clients, allowing them to make changes and access submitted data for their …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation


View all pricing



per Month; or $190 per Year



per Month; or $390 per Year



billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $14.95 per month
Return to navigation

Product Details

What is 123FormBuilder?

123FormBuilder (formerly 123ContactForm) is an easy to use online form builder that requires no coding skills. Any type of web form can be built in just 3 steps and customized very fast.

The tools is integrated with Google Drive, HootSuite, Marketo and many others.

123FormBuilder Features

Survey Content Features

  • Supported: Drag-and-drop editor

Additional Features

  • Supported: 3rd-Party Application Integration
  • Supported: Multiple Payment Processors Integration
  • Supported: Advanced Conditional Logic Options
  • Supported: Advanced Customization Options
  • Supported: Publishing Across Multiple Platforms
  • Supported: Custom Notification Options After Form Submission
  • Supported: Multilanguage Forms
  • Supported: Various Form Security Options
  • Supported: Advanced Submission & Reports Options

123FormBuilder Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

123FormBuilder Video

Web Form Builder - 123FormBuilder - Product Tour

123FormBuilder Integrations

123FormBuilder Competitors

123FormBuilder Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesInterface: English, Dutch, German. Web forms: all langauges.

Frequently Asked Questions

123ContactForm is an online form and survey builder. Its drag and drop interface doesn't require coding skills, thus it can be used by both technical and non-technical people. The web forms can be integrated with various 3rd party apps and can be fully customized to match business or individual needs.

123FormBuilder starts at $14.95.

Formstack Forms, Wufoo, and Form Builder are common alternatives for 123FormBuilder.

The most common users of 123FormBuilder are from Small Businesses (1-50 employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

This product offers easy implementation and customization for clients, allowing them to make changes and access submitted data for their CRM. Users have found it particularly useful for managing student and instructor contacts, providing up-to-date information, and generating easy-to-use reports. With its ability to create customizable templates, the product simplifies data collection for different types of customer information. It streamlines the process of building forms and enables effortless data sorting. This versatile tool is used across organizations for collecting and structuring data in tabular form, conducting surveys for analytics, and presenting client presentations. Additionally, it serves as a simple and effective way to create enquiry forms with all the necessary questions for business leads. Businesses appreciate its user-friendly interface that facilitates the creation of website landing pages, customer surveys, contact forms, and event information collection. By replacing archaic methods of requesting data, employees can now provide specific details and expand on their requests through guided questions.

Users have made several recommendations based on their experience with 123FormBuilder. The most common recommendations are as follows:

  • Start with the free trial: Many users recommend beginning with the free trial of 123forms to test its functionality. This allows users to explore the features and determine if it meets their needs before committing to a subscription.

  • Utilize the template library: Users suggest using the template library in 123forms to save time with form design. This feature provides pre-designed templates that can be customized to suit specific requirements, making it easier and more efficient to create forms.

  • Upgrade for additional features: Several users recommend upgrading their subscription in 123forms to access additional features. By doing so, users can take advantage of enhanced capabilities that can further streamline workflows and increase efficiency.

These recommendations highlight the value of exploring the trial version, utilizing available templates, and considering an upgrade for those seeking advanced features within 123FormBuilder.

Attribute Ratings


(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Bo Wicker | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use 123FormBuilder to build custom online drinkware stores. We primarily build these for private country clubs and schools. When it actually works, customers are able to customize steel cups and purchase them.
  • forms
  • ease of set up
  • customer service
  • followup
  • tech support
  • valuing customers
  • payment portals
  • order confirmations
  • bugs
In my opinion, 123FormBuilder's customer service is abysmal. We have had thousands of shoppers be unable to pay with square, stripe, and paypal for various reasons including redirect issues, address entry acceptance issues, and more. For the past two months, we've had over 150 stores open for holiday sales, and countless order confirmations have not reached our inbox- meaning we had no idea the orders were paid for. Our customers are livid because their Christmas purchases will be late. We've lost tens of thousands of dollars because of these issues, and much more when you factor in goodwill. But, in my experience, when I ask 123FormBuilder for a simple phone call to discuss the issues, their manager says that's only available to Enterprise customers (we are a Diamond customer). In my opinion, this is quite possibly the most unacceptable response I've received from any vendor, customer, supplier, or basically anyone in all my years of business. I think 123FormBuilder should be embarrassed at how little they value their customers. In my opinion, they have ruined our holiday season. I would never recommend them to anyone.
Brad Price | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I needed to collect all kinds of information from customers interacting with our website, but it wasn't the same information each time. Depending on the circumstances surrounding each customer, I had to collect different information. 123FormBuilder made is so easy to create all the different templates I needed, always picking up where I left off instead of rebuilding things from scratch. Data collection and sorting was a breeze, forms were customizable and easy to create, and all in all I don't think I've used a better product for form building.
  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Prasar Sharma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We are essentially a small organisation with various needs that range from travel requests to reimbursements & supplier/client registrations and payments logging. We also run surveys to understand market potential & customer attitudes on behalf of clients.

We use 123ContactForm across our company for collecting data in tabular form where otherwise it would be dissipated, unstructured & manually entered into various accounting, monitoring & management systems. The survey usage ensures that we have structured data for analytics & presentation to clients.
  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.
Score 8 out of 10
Vetted Review
Verified User
DMC is currently using archaic methods for requesting data from their analytics department. More than 90% of their requests came through email and lacked the details necessary to complete a request without seeking more info. 123ContactForm was used to create request forms that allowed employees to provide specifics based upon what a standard request would provide. It also allowed the user to expand on their request by providing in depth details that would be missed if they weren't guided through leading questions.
  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • I found no drawbacks to using 123ContactForm.
I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.
Justin Kofron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
123ContactForm is being used by the SEO Department at White Hat SEO. We have found that it is easy to implement and easy for clients to make changes. This plugin is also great for clients to be able to access the data that consumers have submitted and apply to their CRM.
  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • Design elements can be too simple.
  • CRM features
123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.
Bindesh Rach | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
123ContactForm is used across the whole organization. We use it to create website landing pages and forms to get information from our customers, we use it for customer surveys, contact us forms, and private event detailed information collection forms. It is versatile and user friendly.
  • Lots of different types of fields
  • Easy to use
  • Free for limited number of fields
  • Integrates with many template type website builders
  • More question types
  • More fields that are free
Can I integrate this form easily into my website, blog, etc?
Ann Murray, M. Ed. | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
It was used in a prior organization, which was my prior job. We used it for student and instructor contacts. It helped us keep up to date information on everyone. It also provided easy to use reports.
  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
This is great for setting up workshops and trainings. You know right away when people sign up so you can send out materials. The reporting is useful when meeting with colleagues or administrators. You can easily customize them to meet any need. It can be useful when collecting payments for events, such as field trips or prom. You just need to specify how payment can be made, as not all payment types work with this.
Brendan Farrugia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It is being used on our website and landing pages across our business. It is a simple and effective way for our company to have enquiry forms that were not only easy to create but covered off on all the questions we required for business leads.
  • The simplicity of setting up enquiry questions for someone with limited coding experience was without doubt the best feature. There were just so many different options that covered off on all the tasks we required.
  • You need to be able to give your customers i.e. me the ability to be able to send an SMS to the consumers filling in our enquiry forms.
With my business and the questions we wanted to ask our customers the process of setting up the enquiry form was simple.
Return to navigation