TrustRadius
White Hat SEO Reviews 123ContactForm
https://www.trustradius.com/surveys123FormBuilder (formerly 123ContactForm)Unspecified6.538101
Justin Kofron profile photo
Updated March 14, 2017

White Hat SEO Reviews 123ContactForm

Score 7 out of 101
Vetted Review
Verified User
Review Source

Software Version

Basic

Overall Satisfaction with 123ContactForm

123ContactForm is being used by the SEO Department at White Hat SEO. We have found that it is easy to implement and easy for clients to make changes. This plugin is also great for clients to be able to access the data that consumers have submitted and apply to their CRM.
  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
  • Design elements can be too simple.
  • CRM features
  • Easy to install and track conversions, which has helped prove conversions to clients.
  • Less development expenses.
I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
  • Customer Surveys
123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.

Using 123ContactForm

1 - The SEO manager and website development consultant. They are responsible for managing website builds, qa'ing them and delivering to client.
No support is needed, an in-house person or small business owner with a basic understanding of websites and possibly minor development skills could use 123ContactForm.
  • Small business owners building their own website
  • Small business owners hiring a freelancer to build a website
  • Wix website builders
  • Integrate with CRM
  • Integrate with multiple CMSs
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products.

Evaluating 123ContactForm and Competitors

Yes - This replaced the templated or already installed WIX contact form. 123ContactForm was easy to install, easier to use and provided more features than the previous product.
  • Price
  • Product Usability
  • Product Reputation
Product usability was the most important feature. 123ContactForm allowed me to install a product with a lot of great features that I could turn over to the website owner and they could use and manage with little training or support from me.
I would not change it anything, I read reviews and did a lot of research before I installed this product.

123ContactForm Implementation

123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions.
Not sure - In my situation change management was not a concern.

123ContactForm Training

  • Online training
  • Self-taught
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient.
Yes 123ContactForm was very easy to use without training, plus they provide answers to almost all questions with their faq content.

Configuring 123ContactForm

Just right, easy to configure.
Read content they provide and use for a while before you re-configure.
No - we have not done any customization to the interface
No - we have not done any custom code
No, just read content and test configs before you put them live.

123ContactForm Support

Very neutral, did not have to use support a lot.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
No - Many times not needed or worth it.
When I was installing it they had great faq's and content that helped me install it.

Using 123ContactForm

Easy to install and quickly explain to others how to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Installation
  • Integration with other systems.
  • Installing tracking.

123ContactForm Reliability

It was easy to install and I believe that would make it easy to use across several websites.
I did not encounter any blackout issues.
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products.

Integrating 123ContactForm

Very easy to integrate other products and they gleamed the data I needed well.
  • CRM
  • Google Analytics
Crm and Google Analytics were easy to install and obtain all of the data I needed.
  • Salesforce
I am not sure if Salesforce is an option.
  • Single Signon
No, these are the important ones.
Read the content and instructions provided, you should not have any issues integrating necessary components.

Relationship with 123ContactForm

Vendor was easy to deal with, I didn't have much need for interaction.
Vendor provided necessary answers in the content they provided.
Was a free product, negotiating wasn't necessary.
No advice, just read the content they provide. It will answer most questions.

Upgrading 123ContactForm

  • Haven't installed yet, but looks like a new design.
Yes - Enterprise does offer a couple more features I would like.