TrustRadius
Full Form - Ideal Software for Form Building & Surveys
https://www.trustradius.com/surveys123FormBuilder (formerly 123ContactForm)Unspecified6.538101
Prasar Sharma profile photo
September 28, 2017

Full Form - Ideal Software for Form Building & Surveys

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version

Gold

Overall Satisfaction with 123ContactForm

We are essentially a small organisation with various needs that range from travel requests to reimbursements & supplier/client registrations and payments logging. We also run surveys to understand market potential & customer attitudes on behalf of clients.

We use 123ContactForm across our company for collecting data in tabular form where otherwise it would be dissipated, unstructured & manually entered into various accounting, monitoring & management systems. The survey usage ensures that we have structured data for analytics & presentation to clients.
  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
  • Employee Surveys
  • Customer Surveys
In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.