123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

MaritzCX

2 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
MaritzCX
6.0
Survey templates
123FormBuilder (formerly 123ContactForm)
MaritzCX
7.0
Themes
123FormBuilder (formerly 123ContactForm)
MaritzCX
6.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0

Survey Content

123FormBuilder (formerly 123ContactForm)
MaritzCX
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
MaritzCX
6.0
Question design help
123FormBuilder (formerly 123ContactForm)
MaritzCX
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
MaritzCX
9.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
MaritzCX
7.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
MaritzCX
7.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
MaritzCX
6.8
Response tracking
123FormBuilder (formerly 123ContactForm)
MaritzCX
8.0
Data export
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0
Standard reports
123FormBuilder (formerly 123ContactForm)
MaritzCX
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0
Analytics
123FormBuilder (formerly 123ContactForm)
MaritzCX
8.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
MaritzCX
7.0
Access controls
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0
Compliance
123FormBuilder (formerly 123ContactForm)
MaritzCX
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0

Pros

  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys

Cons

  • More question types
  • More fields that are free
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
MaritzCX was actually to only survey software I have used. No comparison to describe in this section

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX

Screenshots

MaritzCX

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

MaritzCX

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
MaritzCX Editions & Modules
MaritzCX
Additional Pricing Details