38 Ratings
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Score 6.8 out of 101
2 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
MaritzCX
6.0
Survey templates
123FormBuilder (formerly 123ContactForm)
MaritzCX
7.0
Themes
123FormBuilder (formerly 123ContactForm)
MaritzCX
6.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0

Survey Content

123FormBuilder (formerly 123ContactForm)
MaritzCX
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
MaritzCX
6.0
Question design help
123FormBuilder (formerly 123ContactForm)
MaritzCX
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
MaritzCX
9.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
MaritzCX
7.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
MaritzCX
7.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
MaritzCX
6.8
Response tracking
123FormBuilder (formerly 123ContactForm)
MaritzCX
8.0
Data export
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0
Standard reports
123FormBuilder (formerly 123ContactForm)
MaritzCX
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0
Analytics
123FormBuilder (formerly 123ContactForm)
MaritzCX
8.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
MaritzCX
7.0
Access controls
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0
Compliance
123FormBuilder (formerly 123ContactForm)
MaritzCX
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
MaritzCX
5.0

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk profile photo

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk profile photo

Screenshots

MaritzCX

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

MaritzCX

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
MaritzCX Editions & Modules
MaritzCX
Additional Pricing Details