38 Ratings
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Score 6.5 out of 101
3 Ratings
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Score 8 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.
Prasar Sharma profile photo

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Novi Survey
6.3
Survey templates
123FormBuilder (formerly 123ContactForm)
Novi Survey
6.0
Themes
123FormBuilder (formerly 123ContactForm)
Novi Survey
6.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Novi Survey
7.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Novi Survey
8.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Novi Survey
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
Novi Survey
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Novi Survey
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Novi Survey
9.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Novi Survey
9.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Novi Survey
8.6
Response tracking
123FormBuilder (formerly 123ContactForm)
Novi Survey
9.0
Data export
123FormBuilder (formerly 123ContactForm)
Novi Survey
9.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Novi Survey
9.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Novi Survey
9.0
Analytics
123FormBuilder (formerly 123ContactForm)
Novi Survey
7.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Novi Survey
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
Novi Survey
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
Novi Survey
8.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Novi Survey
7.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Novi Survey
7.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • I found no drawbacks to using 123ContactForm.
No photo available

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo

Novi Survey

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

Novi Survey

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

Novi Survey

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

Novi Survey

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

Novi Survey

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

Novi Survey

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

Novi Survey

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder profile photo

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

Novi Survey

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder profile photo

Screenshots

Novi Survey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Novi Survey Editions & Modules

Additional Pricing Details

Add comparison