123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

SurveyLegend

14 Ratings
Score 8 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

SurveyLegend

Definitely appropriate for us, with <1000 survey responses but some simple logic and routing that we wanted to build in. Nice very visual UI that lets you preview and makes it easy to test. I can't speak to how well it would work with very long, very complex surveys or more rigid work environments.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.6
Themes
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.5
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.3

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.6
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.6

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.1
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Data export
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.2
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.1
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.1

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.7
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.7
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.7

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
  • Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
  • Lots of flexibility; any type of question I needed was available here.

Cons

  • More question types
  • More fields that are free
  • I wasn't thrilled with the user experience for the Likert questions. In particular, it seems a lot of users didn't realize they could scroll left and right to find new questions to answer.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Survey Legend had several features the others did not, and was still overall very affordable for our setup.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • It helps me evaluate the effectiveness of the program that I am running.
  • It enables me to see what I need to continue doing and what I need to eliminate.

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyLegend

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SurveyLegend Editions & Modules
SurveyLegend
Edition
Pro, monthly
$191
Business, monthly
$391
Legendary, monthly
$891
Pro yearly, (save 25% with a yearly plan)
$1701
Business yearly, (save 25% with a yearly plan)
$3001
Legendary, yearly (save 25% with a yearly plan)
$7801
Starter (for ever free)
$01
1. per user
Additional Pricing Details
SurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/