123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

SurveyLegend

14 Ratings
Score 8 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

SurveyLegend

Definitely appropriate for us, with <1000 survey responses but some simple logic and routing that we wanted to build in. Nice very visual UI that lets you preview and makes it easy to test. I can't speak to how well it would work with very long, very complex surveys or more rigid work environments.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.7
Themes
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.4
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.5
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.3

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.6
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.6

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.1
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9
Data export
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.2
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.1
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.7
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.7
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.7

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
  • Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
  • Lots of flexibility; any type of question I needed was available here.

Cons

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
  • Help topics knowledge base would be helpful.
  • Darker colors on text and bolder fonts needed - sometimes it is hard to read the information or display it on an large projector because everything is so light.
  • I wish they would provide a printable, easy to generate, PDF of the results. Right now it only seems like you can only study things online.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Better graphics and easier to use. I also don't feel like they are trying to nickel and dime me.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • It will make it easier to know who is interested
  • Without the individual analysis, I will find it harder to schedule an appointment
  • The image is very helpful for brand management

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyLegend

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SurveyLegend Editions & Modules
SurveyLegend
Edition
Pro, monthly
$191
Business, monthly
$391
Legendary, monthly
$891
Pro yearly, (save 25% with a yearly plan)
$1701
Business yearly, (save 25% with a yearly plan)
$3001
Legendary, yearly (save 25% with a yearly plan)
$7801
Starter (for ever free)
$01
1. per user
Additional Pricing Details
SurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/