38 Ratings
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Score 6.6 out of 101
14 Ratings
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Score 8 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.
Prasar Sharma profile photo

SurveyLegend

Definitely appropriate for us, with <1000 survey responses but some simple logic and routing that we wanted to build in. Nice very visual UI that lets you preview and makes it easy to test. I can't speak to how well it would work with very long, very complex surveys or more rigid work environments.
Lacey Volk profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyLegend
8.0
Themes
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.2
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.4
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.5
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.2
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.2
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Data export
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.4
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.2
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.4
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.4
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.4

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.8

Pros

123FormBuilder (formerly 123ContactForm)

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
Justin Kofron profile photo

SurveyLegend

  • Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
  • Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
  • Lots of flexibility; any type of question I needed was available here.
Lacey Volk profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo

SurveyLegend

  • I wasn't thrilled with the user experience for the Likert questions. In particular, it seems a lot of users didn't realize they could scroll left and right to find new questions to answer.
Lacey Volk profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo

SurveyLegend

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

SurveyLegend

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

SurveyLegend

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

SurveyLegend

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

SurveyLegend

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

SurveyLegend

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

SurveyLegend

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo

SurveyLegend

Survey Legend had several features the others did not, and was still overall very affordable for our setup.
Lacey Volk profile photo

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

SurveyLegend

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo

SurveyLegend

  • This was the most affordable option that had the features we needed to expand our user research program.
Lacey Volk profile photo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyLegend

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SurveyLegend Editions & Modules

SurveyLegend
Edition
Pro, monthly
$191
Business, monthly
$391
Legendary, monthly
$891
Pro yearly, (save 25% with a yearly plan)
$1701
Business yearly, (save 25% with a yearly plan)
$3001
Legendary, yearly (save 25% with a yearly plan)
$7801
Starter (for ever free)
$01
1. per user
Additional Pricing Details
SurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/

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