38 Ratings
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Score 6.8 out of 101
14 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.
No photo available

SurveyLegend

Definitely appropriate for us, with <1000 survey responses but some simple logic and routing that we wanted to build in. Nice very visual UI that lets you preview and makes it easy to test. I can't speak to how well it would work with very long, very complex surveys or more rigid work environments.
Lacey Volk profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.8
Themes
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.3
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.5
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.1
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.3

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.6
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.6

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.1
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9
Data export
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.3
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.1
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.5
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.5
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.9
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SurveyLegend
7.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyLegend
6.8

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
Justin Kofron profile photo
  • Vivid and beautiful graphic design.
  • User-friendly.
  • Interface offers helpful tools.
  • Straight-forward and to the point.
Patricia Ledezma profile photo

Cons

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo
  • Help topics knowledge base would be helpful.
  • Darker colors on text and bolder fonts needed - sometimes it is hard to read the information or display it on an large projector because everything is so light.
  • I wish they would provide a printable, easy to generate, PDF of the results. Right now it only seems like you can only study things online.
Patricia Ledezma profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo
Good reviews and easy access
Alice Wang profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • This was the most affordable option that had the features we needed to expand our user research program.
Lacey Volk profile photo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyLegend

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SurveyLegend Editions & Modules
SurveyLegend
Edition
Pro, monthly
$191
Business, monthly
$391
Legendary, monthly
$891
Pro yearly, (save 25% with a yearly plan)
$1701
Business yearly, (save 25% with a yearly plan)
$3001
Legendary, yearly (save 25% with a yearly plan)
$7801
Starter (for ever free)
$01
1. per user
Additional Pricing Details
SurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/