Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
17hatsHubSpot CRM
Editions & Modules
Starting Price
$45.00
per month
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
17hatsHubSpot CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsHubSpot CRM
Top Pros
Top Cons
Features
17hatsHubSpot CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
HubSpot CRM
7.9
1552 Ratings
3% above category average
Customer data management / contact management10.02 Ratings8.71499 Ratings
Workflow management10.02 Ratings8.21465 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings8.31509 Ratings
Contract management10.02 Ratings8.0185 Ratings
Quote & order management10.01 Ratings7.21017 Ratings
Interaction tracking8.01 Ratings8.41454 Ratings
Territory management00 Ratings6.1184 Ratings
Opportunity management00 Ratings8.21402 Ratings
Channel / partner relationship management00 Ratings7.9186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
HubSpot CRM
7.2
1028 Ratings
4% below category average
Case management8.01 Ratings7.1957 Ratings
Call center management00 Ratings7.4826 Ratings
Help desk management00 Ratings7.2879 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
HubSpot CRM
8.3
1369 Ratings
9% above category average
Lead management8.01 Ratings8.31290 Ratings
Email marketing00 Ratings8.41301 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
HubSpot CRM
7.4
1418 Ratings
2% below category average
Task management9.01 Ratings7.91360 Ratings
Billing and invoicing management10.02 Ratings6.7700 Ratings
Reporting00 Ratings7.61255 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
HubSpot CRM
7.3
1321 Ratings
3% below category average
Custom fields9.92 Ratings7.91294 Ratings
Custom objects10.01 Ratings7.61122 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.4914 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
HubSpot CRM
8.3
1279 Ratings
0% below category average
Single sign-on capability10.01 Ratings8.31141 Ratings
Role-based user permissions9.01 Ratings8.41217 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
HubSpot CRM
7.5
979 Ratings
5% above category average
Marketing automation8.01 Ratings7.5972 Ratings
Compensation management00 Ratings7.4635 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
HubSpot CRM
7.7
1166 Ratings
3% above category average
Mobile access8.01 Ratings7.71166 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
HubSpot CRM
7.8
1383 Ratings
3% above category average
Forecasting00 Ratings7.41087 Ratings
Pipeline visualization00 Ratings8.21312 Ratings
Customizable reports00 Ratings7.71274 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
HubSpot CRM
7.1
870 Ratings
2% below category average
Social data00 Ratings7.2853 Ratings
Social engagement00 Ratings7.1842 Ratings
Best Alternatives
17hatsHubSpot CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsHubSpot CRM
Likelihood to Recommend
10.0
(2 ratings)
8.4
(1596 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(29 ratings)
Usability
9.0
(1 ratings)
8.2
(1443 ratings)
Support Rating
8.0
(2 ratings)
6.8
(23 ratings)
Implementation Rating
-
(0 ratings)
7.9
(8 ratings)
User Testimonials
17hatsHubSpot CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
HubSpot
So there was a deal I was not able to find in all pipelines, basically in all deals view. Then I shifted it to a deals stages-wise view. It helped me understand how many deals I have in follow-up stages to keep following up on time. I will not miss any follow-ups, especially the ones that are very important to take. So that's what I like about HubSpot: they have views.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
HubSpot
  • Easy-to-use platform, simple navigation, and data entry that creates a good user experience.
  • Integrations with critical software and platforms across all arms of our business.
  • In-depth analytics that provides clear data on staff and organizational performance (i.e., revenue and sales tracking).
  • Logging of communication to easily refer back to previous emails/calls/etc, including call recording, which is also useful for compliance and training.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
HubSpot
  • There are some limitations on report building. They need to have more options to add to the x/y axis
  • There needs to be a more simple amount of time zones. They don't just have one per time zone currently which doesn't make a ton of sense.
  • It seems to go out a lot. It usually doesn't take long for it to be fixed but still concerning seeing how I need it or else I can't do my job.
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Likelihood to Renew
17hats
No answers on this topic
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
17hats
No answers on this topic
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
17hats
No answers on this topic
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.