What users are saying about
4 Ratings
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Top Rated
1322 Ratings
4 Ratings
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Score 8.9 out of 100

HubSpot CRM

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Top Rated
1322 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

HubSpot CRM

It is very useful for any type of sales business because of the great sales and marketing hubs that HubSpot offers. Little more difficult to use when your company structure is more complex, but working with HubSpot support and Hub Specialists we were able to get HubSpot set up to our liking and now running more smoothly. Overall HubSpot is a wonderful tool. The only reason I say it's 8/10 is because there is a few small roadblocks we have encountered related to how some things just can't be changed or edited.
Gregory Schneider | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
HubSpot CRM
8.0
Customer data management / contact management
17hats
9.7
HubSpot CRM
8.7
Workflow management
17hats
9.7
HubSpot CRM
7.8
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
HubSpot CRM
8.4
Contract management
17hats
10.0
HubSpot CRM
7.8
Quote & order management
17hats
10.0
HubSpot CRM
7.8
Interaction tracking
17hats
8.0
HubSpot CRM
8.3
Territory management
17hats
HubSpot CRM
7.2
Opportunity management
17hats
HubSpot CRM
8.1
Channel / partner relationship management
17hats
HubSpot CRM
7.5

Customer Service & Support

17hats
8.0
HubSpot CRM
7.3
Case management
17hats
8.0
HubSpot CRM
7.2
Call center management
17hats
HubSpot CRM
7.0
Help desk management
17hats
HubSpot CRM
7.6

Marketing Automation

17hats
8.0
HubSpot CRM
8.5
Lead management
17hats
8.0
HubSpot CRM
8.4
Email marketing
17hats
HubSpot CRM
8.6

CRM Project Management

17hats
9.5
HubSpot CRM
7.6
Task management
17hats
9.0
HubSpot CRM
8.2
Billing and invoicing management
17hats
10.0
HubSpot CRM
6.7
Reporting
17hats
HubSpot CRM
7.8

Customization

17hats
9.7
HubSpot CRM
7.6
Custom fields
17hats
9.4
HubSpot CRM
8.2
Custom objects
17hats
10.0
HubSpot CRM
7.7
Scripting environment
17hats
HubSpot CRM
6.8
API for custom integration
17hats
HubSpot CRM
7.9

Security

17hats
9.5
HubSpot CRM
8.3
Single sign-on capability
17hats
10.0
HubSpot CRM
8.3
Role-based user permissions
17hats
9.0
HubSpot CRM
8.3

Integrations with 3rd-party Software

17hats
8.0
HubSpot CRM
7.9
Marketing automation
17hats
8.0
HubSpot CRM
8.2
Compensation management
17hats
HubSpot CRM
7.6

Platform

17hats
8.0
HubSpot CRM
6.6
Mobile access
17hats
8.0
HubSpot CRM
6.6

CRM Reporting & Analytics

17hats
HubSpot CRM
7.8
Forecasting
17hats
HubSpot CRM
7.8
Pipeline visualization
17hats
HubSpot CRM
8.0
Customizable reports
17hats
HubSpot CRM
7.5

Social CRM

17hats
HubSpot CRM
7.7
Social data
17hats
HubSpot CRM
7.7
Social engagement
17hats
HubSpot CRM
7.8

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

HubSpot CRM

  • The organization of HubSpot's interface is very well thought out and easy to use. This is a strength as anyone can easily become a user of this CRM.
  • Dashboards are easy to read and use, great for companies to help track the performance of the organization and its employees.
  • HubSpot can effortlessly be integrated into a company's business process. At Riipen we were able to simply connect HubSpot to our Gmails and have it be a member in carrying out our daily tasks.
Olivia Ngo | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

HubSpot CRM

  • I sometimes forget to save when creating new campaigns/sequences so an autosave feature would be a huge asset.
  • There seem to be a lot of steps when creating certain things, so more direction on what to do next would also be helpful.
🌹Rosalyn Edwards | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.5
Based on 216 answers
Based on the CRM that I have used in the past, HubSpot CRM is much more efficient and organized. It has great analytics and allows the company's sales to increase effectively. The past CRM I had to work with was hard to use and was not beginner friendly, whereas HubSpot was easy to follow and learn.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

HubSpot CRM

HubSpot CRM is a great jack of all for smaller businesses and allows you to focus heavy on the marketing tools to get contacts down the funnel and into the hands of the salesperson. It's sales hub tools are great for smaller businesses or startups because they provide more robust options than some other platforms, but ultimately should be paired with the sales tools offered by Salesforce to make an ultimate CRM experience that benefits both marketing and sales equally. HubSpot CRM is more robust than ZoomInfo Engage in that it is able to tie all of this information directly into your contact records without an outside integration and focuses on outreach to inbound contacts. ZoomInfo Engage encourages list building and cold outreach, which can be helpful in some cases and not in others. Ultimately all platforms have their pros and cons but HubSpot CRM is a great option for small-medium businesses and startups that need one platform that can handle marketing, sales, and customer service/success. For larger businesses that can afford multiple tools, HubSpot CRM integrates wonderfully with Salesforce and other platforms that enhance marketing and sales efforts.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

HubSpot CRM

  • The billing stage is very fast and efficient which has increased our opportunity to send out quotes and increase revenue.
  • Keeps our team up to date with payment denials so we can reach out to the client for updated information in order to have payments maintained.
  • If a payment is denied, it is impossible to know that unless you are on the Billing team so it would be beneficial if the project would automatically be put on pause if the payment was denied.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
HubSpot CRM
8.5

Likelihood to Renew

17hats
HubSpot CRM
9.1

Usability

17hats
9.0
HubSpot CRM
8.5

Support Rating

17hats
8.0
HubSpot CRM
8.3

Implementation Rating

17hats
HubSpot CRM
9.1

Add comparison