What users are saying about
8 Ratings
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Top Rated
2516 Ratings
8 Ratings
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Score 8.8 out of 100

HubSpot CRM

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Top Rated
2516 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Platform
  • HubSpot CRM ranks higher in 2 feature sets: Marketing Automation, Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%
8.2

HubSpot CRM

82%
17hats ranks higher in 5/9 features

Customer data management / contact management

10.0
100%
2 Ratings
8.9
89%
804 Ratings

Workflow management

10.0
100%
2 Ratings
8.4
84%
778 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.5
85%
796 Ratings

Contract management

10.0
100%
2 Ratings
7.9
79%
185 Ratings

Quote & order management

10.0
100%
1 Rating
8.0
80%
514 Ratings

Interaction tracking

8.0
80%
1 Rating
8.6
86%
773 Ratings

Territory management

N/A
0 Ratings
7.4
74%
184 Ratings

Opportunity management

N/A
0 Ratings
8.3
83%
748 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.4
74%
186 Ratings

Customer Service & Support

8.0

17hats

80%
7.7

HubSpot CRM

77%
HubSpot CRM ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
7.9
79%
492 Ratings

Call center management

N/A
0 Ratings
7.5
75%
430 Ratings

Help desk management

N/A
0 Ratings
7.6
76%
455 Ratings

Marketing Automation

8.0

17hats

80%
8.7

HubSpot CRM

87%
HubSpot CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.7
87%
692 Ratings

Email marketing

N/A
0 Ratings
8.8
88%
688 Ratings

CRM Project Management

9.5

17hats

95%
7.9

HubSpot CRM

79%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.3
83%
717 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
7.1
71%
346 Ratings

Reporting

N/A
0 Ratings
8.2
82%
671 Ratings

Customization

10.0

17hats

100%
7.9

HubSpot CRM

79%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
8.5
85%
702 Ratings

Custom objects

10.0
100%
1 Rating
8.4
84%
596 Ratings

Scripting environment

N/A
0 Ratings
6.3
63%
133 Ratings

API for custom integration

N/A
0 Ratings
8.3
83%
478 Ratings

Security

9.5

17hats

95%
8.7

HubSpot CRM

87%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.7
87%
596 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.6
86%
640 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.1

HubSpot CRM

81%
HubSpot CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.5
85%
519 Ratings

Compensation management

N/A
0 Ratings
7.8
78%
321 Ratings

Platform

8.0

17hats

80%
7.5

HubSpot CRM

75%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.5
75%
605 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.1

HubSpot CRM

81%
HubSpot CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
7.7
77%
576 Ratings

Pipeline visualization

N/A
0 Ratings
8.4
84%
694 Ratings

Customizable reports

N/A
0 Ratings
8.2
82%
679 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
7.9

HubSpot CRM

79%
HubSpot CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.9
79%
467 Ratings

Social engagement

N/A
0 Ratings
8.0
80%
463 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • HubSpot CRM is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
8.7

HubSpot CRM

87%
848 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
8.8

HubSpot CRM

88%
10 Ratings

Usability

9.0

17hats

90%
1 Rating
8.8

HubSpot CRM

88%
750 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.2

HubSpot CRM

82%
21 Ratings

Implementation Rating

17hats

N/A
0 Ratings
9.1

HubSpot CRM

91%
10 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

HubSpot

It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

HubSpot

  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

HubSpot

  • Price Point: Pricey Expense for Company.
  • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

HubSpot CRM

Starting Price

$0 Per Month [Unlimited Users]

Editions & Modules

HubSpot CRM editions and modules pricing
EditionModules
Free Forever$01
CRM Bundle$502

Footnotes

  1. Per Month [Unlimited Users]
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

17hats

No answers on this topic

HubSpot

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Read full review

Usability

17hats

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review

HubSpot

HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
Read full review

Support Rating

17hats

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review

HubSpot

Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review

Implementation Rating

17hats

No answers on this topic

HubSpot

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review

Alternatives Considered

17hats

No answers on this topic

HubSpot

I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
Read full review

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Read full review

HubSpot

  • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
  • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
  • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
Read full review

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