What users are saying about
7 Ratings
26 Ratings
7 Ratings
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Score 9.1 out of 100
26 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
  • Nutshell CRM ranks higher in 2 feature sets: Customer Service & Support, Marketing Automation
  • 17hats and Nutshell CRM are tied in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%
7.4

Nutshell

74%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
9.0
90%
10 Ratings

Workflow management

9.9
99%
2 Ratings
8.3
83%
9 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.5
75%
11 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
6.7
67%
6 Ratings

Interaction tracking

8.0
80%
1 Rating
9.5
95%
9 Ratings

Territory management

N/A
0 Ratings
6.0
60%
6 Ratings

Opportunity management

N/A
0 Ratings
9.0
90%
7 Ratings

Channel / partner relationship management

N/A
0 Ratings
3.0
30%
1 Rating

Customer Service & Support

8.0

17hats

80%
8.8

Nutshell

88%
Nutshell CRM ranks higher in 2/2 features

Case management

8.0
80%
1 Rating
9.7
97%
5 Ratings

Call center management

N/A
0 Ratings
8.0
80%
4 Ratings

Marketing Automation

8.0

17hats

80%
8.3

Nutshell

83%
Nutshell CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.5
85%
9 Ratings

Email marketing

N/A
0 Ratings
8.0
80%
8 Ratings

CRM Project Management

9.5

17hats

95%
8.9

Nutshell

89%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.0
90%
8 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
8.8
88%
7 Ratings

Customization

9.9

17hats

99%
8.2

Nutshell

82%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
7.7
77%
8 Ratings

Custom objects

10.0
100%
1 Rating
9.0
90%
5 Ratings

Scripting environment

N/A
0 Ratings
9.0
90%
1 Rating

API for custom integration

N/A
0 Ratings
7.0
70%
4 Ratings

Security

9.5

17hats

95%
7.5

Nutshell

75%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.0
90%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
6.0
60%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
8.0

Nutshell

80%
Nutshell CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.0
80%
1 Rating

Compensation management

N/A
0 Ratings
8.0
80%
1 Rating

Platform

8.0

17hats

80%
7.5

Nutshell

75%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.5
75%
11 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.1

Nutshell

81%
Nutshell CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.0
80%
8 Ratings

Pipeline visualization

N/A
0 Ratings
7.8
78%
10 Ratings

Customizable reports

N/A
0 Ratings
8.6
86%
10 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
7.8

Nutshell

78%
Nutshell CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.6
76%
7 Ratings

Social engagement

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • Nutshell CRM is rated higher in 1 area: Support Rating
  • 17hats and Nutshell CRM are tied in 1 area: Usability

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
6.8

Nutshell

68%
11 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
10.0

Nutshell

100%
1 Rating

Usability

9.0

17hats

90%
1 Rating
9.0

Nutshell

90%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings
9.5

Nutshell

95%
2 Ratings

Implementation Rating

17hats

N/A
0 Ratings
8.0

Nutshell

80%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$20 per user, per month

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

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