What users are saying about
1 Ratings
12 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Nutshell
7.4
Customer data management / contact management
17hats
9.0
Nutshell
9.2
Workflow management
17hats
9.0
Nutshell
7.6
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Nutshell
7.7
Contract management
17hats
10.0
Nutshell
Quote & order management
17hats
10.0
Nutshell
7.5
Interaction tracking
17hats
8.0
Nutshell
8.7
Territory management
17hats
Nutshell
8.0
Opportunity management
17hats
Nutshell
7.7
Channel / partner relationship management
17hats
Nutshell
3.0

Customer Service & Support

17hats
8.0
Nutshell
8.0
Case management
17hats
8.0
Nutshell
9.0
Call center management
17hats
Nutshell
7.0

Marketing Automation

17hats
8.0
Nutshell
7.6
Lead management
17hats
8.0
Nutshell
8.3
Email marketing
17hats
Nutshell
6.8

CRM Project Management

17hats
9.5
Nutshell
9.6
Task management
17hats
9.0
Nutshell
10.0
Billing and invoicing management
17hats
10.0
Nutshell
Reporting
17hats
Nutshell
9.3

Customization

17hats
8.0
Nutshell
8.7
Custom fields
17hats
8.0
Nutshell
8.7
Custom objects
17hats
Nutshell
9.0
Scripting environment
17hats
Nutshell
9.0
API for custom integration
17hats
Nutshell
8.0

Security

17hats
9.5
Nutshell
7.5
Single sign-on capability
17hats
10.0
Nutshell
9.0
Role-based user permissions
17hats
9.0
Nutshell
6.0

Integrations with 3rd-party Software

17hats
8.0
Nutshell
8.0
Marketing automation
17hats
8.0
Nutshell
8.0
Compensation management
17hats
Nutshell
8.0

Platform

17hats
8.0
Nutshell
8.7
Mobile access
17hats
8.0
Nutshell
8.7

CRM Reporting & Analytics

17hats
Nutshell
8.7
Forecasting
17hats
Nutshell
8.3
Pipeline visualization
17hats
Nutshell
8.7
Customizable reports
17hats
Nutshell
9.2

Social CRM

17hats
Nutshell
6.7
Social data
17hats
Nutshell
5.4
Social engagement
17hats
Nutshell
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Nutshell

  • Viewing the Leads list is great. Viewing it as a list, or in a visual format on a Board is very helpful. The filters are also awesome for creating custom views into your Leads and only focusing on specific segments at a time.
  • Nutshell makes it very easy to reach out to contacts on a regular basis. With reminders, scheduling, and email templates, it's truly a piece of cake to make this all happen.
  • Nutshell's mobile app is also very nice. It doesn't allow you to do everything, but walking to work every day, I'm able to see at a single glance what needs to get done, and also to make phone calls and outreach with just a click.
Andrew Bank | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Nutshell

  • The integration with Google Calendar is great, but every now and then I'll end up with duplicate entries.
  • Advanced searching is available, but doesn't always provide 100% accurate results.
Phil Curtolo | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Nutshell

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Nutshell

I have only used Nutshell CRM.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Nutshell

  • We feel that we are more efficient using this CRM than we have been with others. It is quick and simple to use, and the BCC email feature means that we can easily capture communications whether from a phone or desktop.
  • We still need to find a way to manage contracts (not contacts, contRacts). Heavier CRMs have this capability, but it isn't present here. This is a tool for the sales process, but it would be nice to have more customer-retention capabilities.
Michael Burnham | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Add comparison