17hats vs Nutshell | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 7.8 out of 10

Based on 26 reviews and ratings

Feature Set Ratings

17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
Nutshell CRM ranks higher in 2 feature sets: Customer Service & Support, Marketing Automation
17hats and Nutshell CRM are tied in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%

7.4

Nutshell

74%

17hats ranks higher in 5/9 features

Customer data management / contact management

9.9

99%

2 Ratings

9.0

90%

10 Ratings

Workflow management

9.9

99%

2 Ratings

8.3

83%

9 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

7.5

75%

11 Ratings

Contract management

10.0

100%

2 Ratings

N/A

0 Ratings

Quote & order management

10.0

100%

1 Rating

6.7

67%

6 Ratings

Interaction tracking

8.0

80%

1 Rating

9.5

95%

9 Ratings

Territory management

N/A

0 Ratings

6.0

60%

6 Ratings

Opportunity management

N/A

0 Ratings

9.0

90%

7 Ratings

Channel / partner relationship management

N/A

0 Ratings

3.0

30%

1 Rating

Customer Service & Support

8.0

17hats

80%

8.8

Nutshell

88%

Nutshell CRM ranks higher in 2/2 features

Case management

8.0

80%

1 Rating

9.7

97%

5 Ratings

Call center management

N/A

0 Ratings

8.0

80%

4 Ratings

Marketing Automation

8.0

17hats

80%

8.3

Nutshell

83%

Nutshell CRM ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

8.5

85%

9 Ratings

Email marketing

N/A

0 Ratings

8.0

80%

8 Ratings

CRM Project Management

9.5

17hats

95%

8.9

Nutshell

89%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

9.0

90%

8 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

N/A

0 Ratings

Reporting

N/A

0 Ratings

8.8

88%

7 Ratings

Customization

9.9

17hats

99%

8.2

Nutshell

82%

17hats ranks higher in 2/4 features

Custom fields

9.8

98%

2 Ratings

7.7

77%

8 Ratings

Custom objects

10.0

100%

1 Rating

9.0

90%

5 Ratings

Scripting environment

N/A

0 Ratings

9.0

90%

1 Rating

API for custom integration

N/A

0 Ratings

7.0

70%

4 Ratings

Security

9.5

17hats

95%

7.5

Nutshell

75%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

9.0

90%

1 Rating

Role-based user permissions

9.0

90%

1 Rating

6.0

60%

1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%

8.0

Nutshell

80%

Nutshell CRM ranks higher in 2/2 features

Marketing automation

8.0

80%

1 Rating

8.0

80%

1 Rating

Compensation management

N/A

0 Ratings

8.0

80%

1 Rating

Platform

8.0

17hats

80%

7.5

Nutshell

75%

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

7.5

75%

11 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

8.1

Nutshell

81%

Nutshell CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.0

80%

8 Ratings

Pipeline visualization

N/A

0 Ratings

7.8

78%

10 Ratings

Customizable reports

N/A

0 Ratings

8.6

86%

10 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

7.8

Nutshell

78%

Nutshell CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

7.6

76%

7 Ratings

Social engagement

N/A

0 Ratings

8.0

80%

1 Rating

Attribute Ratings

17hats is rated higher in 1 area: Likelihood to Recommend
Nutshell CRM is rated higher in 1 area: Support Rating
17hats and Nutshell CRM are tied in 1 area: Usability

17hats

99%

2 Ratings

6.8

Nutshell

68%

11 Ratings

17hats

N/A

0 Ratings

10.0

Nutshell

100%

1 Rating

17hats

90%

1 Rating

9.0

Nutshell

90%

1 Rating

17hats

80%

3 Ratings

9.5

Nutshell

95%

2 Ratings

17hats

N/A

0 Ratings

8.0

Nutshell

80%

2 Ratings

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Customization - we are able to make Nutshell make the most sense for our company and processes
Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
Tags - allow us to prioritize leads and segment our customers and potential customers
Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place

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Jennifer Callaghan

Marketing Coordinator

American Backflow Products CompanyWholesale, 11-50 employees

View all 11 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.

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Laci Fitch

Marketing Coordinator

Beckenhauer ConstructionConstruction, 11-50 employees

View all 11 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$20 per user, per month

Nutshell Editions & Modules

Edition

Starter	$20¹
Pro	$35¹
Pro+	$70¹

per user, per month

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Nutshell 10.0

Based on 1 answer

This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.

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Dan Aylward

Senior Consultant

AbilitaTelecommunications, 11-50 employees

View all 1 answers on this topic

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Nutshell 9.0

Based on 1 answer

Very easy to use, great for small office

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Dan Aylward

Senior Consultant

AbilitaTelecommunications, 11-50 employees

View all 1 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Nutshell 9.5

Based on 2 answers

Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.

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Jennifer Callaghan

Marketing Coordinator

American Backflow Products CompanyWholesale, 11-50 employees

View all 2 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Nutshell 8.0

Based on 2 answers

Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved

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Dan Aylward

Senior Consultant

AbilitaTelecommunications, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

No answers on this topic

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.

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Gregory Palenschat

Prodcut Consultant

North Star SurfacesBuilding Materials, 11-50 employees

View all 11 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.

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Phil Curtolo

Director of Sales

Software Consulting ServicesComputer Software, 11-50 employees

View all 11 answers on this topic

17hats

Nutshell

17hats

Nutshell

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Nutshell

Case management

Call center management

17hats

Nutshell

Lead management

Email marketing

17hats

Nutshell

Task management

Billing and invoicing management

Reporting

17hats

Nutshell

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Nutshell

Single sign-on capability

Role-based user permissions

17hats

Nutshell

Marketing automation

Compensation management

17hats

Nutshell

Mobile access

17hats

Nutshell

Forecasting

Pipeline visualization

Customizable reports

17hats

Nutshell

Social data

Social engagement

17hats

Nutshell

17hats

Nutshell

17hats

Nutshell

17hats

Nutshell

17hats

Nutshell

Likelihood to Recommend

17hats

Nutshell

Pros

17hats

Nutshell

Cons

17hats

Nutshell

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition