2 Ratings
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Score 9.3 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
17hats
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
17hats
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
17hats
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
17hats
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

17hats
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
17hats
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
17hats
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

17hats
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
17hats
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
17hats
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

17hats
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

Support Rating

17hats
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

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