8 Ratings
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Score 8.8 out of 100
52 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    9.5

    17hats

    95%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    17hats ranks higher in 6/6 features

    Customer data management / contact management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    8.0

    17hats

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Case management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.0

    17hats

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Lead management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.5

    17hats

    95%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    10.0

    17hats

    100%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Custom fields

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Security

    9.5

    17hats

    95%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    17hats

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Marketing automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    17hats

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • 17hats is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    17hats

    100%
    2 Ratings
    8.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    80%
    5 Ratings

    Likelihood to Renew

    17hats

    N/A
    0 Ratings
    10.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    100%
    1 Rating

    Usability

    9.0

    17hats

    90%
    1 Rating

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    N/A
    0 Ratings

    Support Rating

    8.0

    17hats

    80%
    3 Ratings

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    N/A
    0 Ratings

    Likelihood to Recommend

    17hats

    It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
    Read full review

    Oracle

    If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
    Read full review

    Pros

    17hats

    • Invoicing
    • Creating online questionnaire
    Read full review

    Oracle

    • Enhances the workflow
    • Provide personalization
    • Availability
    • Offers solution strategies
    Read full review

    Cons

    17hats

    • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
    Read full review

    Oracle

    • I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
    • My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
    Read full review

    Pricing Details

    17hats

    Starting Price

    $45 per month

    Editions & Modules

    17hats editions and modules pricing
    EditionModules
    Starting Price$45.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Starting Price

    Editions & Modules

    Oracle Siebel Enterprise Marketing Suite (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      17hats

      No answers on this topic

      Oracle

      A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
      Read full review

      Usability

      17hats

      It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
      Read full review

      Oracle

      No answers on this topic

      Support Rating

      17hats

      It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
      Read full review

      Oracle

      No answers on this topic

      Alternatives Considered

      17hats

      No answers on this topic

      Oracle

      Salesforce is easier to use and more open source and available for external integrations.
      Read full review

      Return on Investment

      17hats

      • ROI - Saves me time on creating invoices and questionnaires.
      Read full review

      Oracle

      • It has increased the business tactics as we have added more clients who wish to use this technology.
      Read full review

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