What users are saying about
7 Ratings
14 Ratings
7 Ratings
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Score 9.1 out of 100
14 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization
  • vCita ranks higher in 2 feature sets: Security, Platform

Sales Force Automation

9.5

17hats

95%
8.6

vCita

86%
17hats ranks higher in 6/6 features

Customer data management / contact management

9.9
99%
2 Ratings
9.4
94%
5 Ratings

Workflow management

9.9
99%
2 Ratings
7.9
79%
4 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
N/A
0 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
N/A
0 Ratings

Customer Service & Support

8.0

17hats

80%

vCita

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Marketing Automation

8.0

17hats

80%
7.0

vCita

70%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
N/A
0 Ratings

Email marketing

N/A
0 Ratings
7.0
70%
3 Ratings

CRM Project Management

9.5

17hats

95%
8.0

vCita

80%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
N/A
0 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.9
89%
5 Ratings

Reporting

N/A
0 Ratings
7.0
70%
3 Ratings

Customization

9.9

17hats

99%
6.8

vCita

68%
17hats ranks higher in 2/3 features

Custom fields

9.9
99%
2 Ratings
6.7
67%
7 Ratings

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

API for custom integration

N/A
0 Ratings
7.0
70%
2 Ratings

Security

9.5

17hats

95%
9.7

vCita

97%
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.7
97%
6 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

vCita

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
8.5

vCita

85%
vCita ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.5
85%
7 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • vCita is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.7

vCita

97%
10 Ratings

Usability

9.0

17hats

90%
1 Rating
9.5

vCita

95%
4 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.5

vCita

85%
4 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

vCita

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
William Niffen | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

vCita

  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
David Cook | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

vCita

  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
John Stroud | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

vCita Editions & Modules

Edition
Essentials$291
Business$591
Platinum$991
  1. per month
Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

vCita

vCita 9.5
Based on 4 answers
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
William Niffen | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

vCita

vCita 8.5
Based on 4 answers
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
Samuel Reynolds | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

vCita

  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
Denise Deem | TrustRadius Reviewer

Screenshots

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