7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 4 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization
- vCita ranks higher in 2 feature sets: Security, Platform
Sales Force Automation
9.5
17hats
95%
8.6
vCita
86%
17hats ranks higher in 6/6 features
17hats ranks higher in 6/6 features
Customer data management / contact management
9.9
99%
2 Ratings
9.4
94%
5 Ratings
Workflow management
9.9
99%
2 Ratings
7.9
79%
4 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
N/A
0 Ratings
Contract management
10.0
100%
2 Ratings
N/A
0 Ratings
Quote & order management
10.0
100%
1 Rating
N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating
N/A
0 Ratings
Customer Service & Support
8.0
17hats
80%
vCita
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Case management
8.0
80%
1 Rating
N/A
0 Ratings
Marketing Automation
8.0
17hats
80%
7.0
vCita
70%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Lead management
8.0
80%
1 Rating
N/A
0 Ratings
Email marketing
N/A
0 Ratings
7.0
70%
3 Ratings
CRM Project Management
9.5
17hats
95%
8.0
vCita
80%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
N/A
0 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
8.9
89%
5 Ratings
Reporting
N/A
0 Ratings
7.0
70%
3 Ratings
Customization
9.9
17hats
99%
6.8
vCita
68%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Custom fields
9.9
99%
2 Ratings
6.7
67%
7 Ratings
Custom objects
10.0
100%
1 Rating
N/A
0 Ratings
API for custom integration
N/A
0 Ratings
7.0
70%
2 Ratings
Security
9.5
17hats
95%
9.7
vCita
97%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Single sign-on capability
10.0
100%
1 Rating
N/A
0 Ratings
Role-based user permissions
9.0
90%
1 Rating
9.7
97%
6 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
vCita
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating
N/A
0 Ratings
Platform
8.0
17hats
80%
8.5
vCita
85%
vCita ranks higher in 1/1 features
vCita ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
8.5
85%
7 Ratings
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
- vCita is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
9.7
vCita
97%
10 Ratings
Usability
9.0
17hats
90%
1 Rating
9.5
vCita
95%
4 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
8.5
vCita
85%
4 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
vCita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
Partner
Barlow & Niffen P.C.Law Practice, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
vCita
- Great for online appointment bookings.
- Good for taking payments.
- Good for onboarding new clients.
- Integrates with your website.
- Integrates with Facebook Pages.
Owner
Frontier PC TutoringEducation Management, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
vCita
- Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
- Improved ease of use with forms.
Senior Coach
Grace Ministries, Inc. ManassasNon-profit Organization Management, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—vCita
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$29 per month
vCita Editions & Modules
Edition
Essentials | $291 |
---|---|
Business | $591 |
Platinum | $991 |
- per month
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
vCita
vCita 9.5
Based on 4 answers
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
Partner
Barlow & Niffen P.C.Law Practice, 1-10 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
vCita
vCita 8.5
Based on 4 answers
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
Chief consultant
UnlockAstrologyAlternative Medicine, 1-10 employees
Alternatives Considered
17hats
No answers on this topic
vCita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Training Specialist
ServiceTitanComputer Software, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
vCita
- I have no clue
- I'm assuming that we would not have people making appointments with us if we didn't have this service
Marketing and Business Development Manager
Laramie Plains Federal Credit UnionFinancial Services, 11-50 employees