17hats vs vCita | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 9.5 out of 10

Based on 14 reviews and ratings

Feature Set Ratings

17hats ranks higher in 4 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization
vCita ranks higher in 2 feature sets: Security, Platform

Sales Force Automation

9.5

17hats

95%

8.6

vCita

86%

17hats ranks higher in 6/6 features

Customer data management / contact management

9.9

99%

2 Ratings

9.4

94%

5 Ratings

Workflow management

9.9

99%

2 Ratings

7.9

79%

4 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

N/A

0 Ratings

Contract management

10.0

100%

2 Ratings

N/A

0 Ratings

Quote & order management

10.0

100%

1 Rating

N/A

0 Ratings

Interaction tracking

8.0

80%

1 Rating

N/A

0 Ratings

Customer Service & Support

8.0

17hats

80%

vCita

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Case management

8.0

80%

1 Rating

N/A

0 Ratings

Marketing Automation

8.0

17hats

80%

7.0

vCita

70%

17hats ranks higher in 1/2 features

Lead management

8.0

80%

1 Rating

N/A

0 Ratings

Email marketing

N/A

0 Ratings

7.0

70%

3 Ratings

CRM Project Management

9.5

17hats

95%

8.0

vCita

80%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

N/A

0 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

8.9

89%

5 Ratings

Reporting

N/A

0 Ratings

7.0

70%

3 Ratings

Customization

9.9

17hats

99%

6.8

vCita

68%

17hats ranks higher in 2/3 features

Custom fields

9.9

99%

2 Ratings

6.7

67%

7 Ratings

Custom objects

10.0

100%

1 Rating

N/A

0 Ratings

API for custom integration

N/A

0 Ratings

7.0

70%

2 Ratings

Security

9.5

17hats

95%

9.7

vCita

97%

17hats ranks higher in 1/2 features

Single sign-on capability

10.0

100%

1 Rating

N/A

0 Ratings

Role-based user permissions

9.0

90%

1 Rating

9.7

97%

6 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

vCita

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

N/A

0 Ratings

Platform

8.0

17hats

80%

8.5

vCita

85%

vCita ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

8.5

85%

7 Ratings

Attribute Ratings

17hats is rated higher in 1 area: Likelihood to Recommend
vCita is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%

2 Ratings

9.7

vCita

97%

10 Ratings

Usability

9.0

17hats

90%

1 Rating

9.5

vCita

95%

4 Ratings

Support Rating

8.0

17hats

80%

3 Ratings

8.5

vCita

85%

4 Ratings

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Great for online appointment bookings.
Good for taking payments.
Good for onboarding new clients.
Integrates with your website.
Integrates with Facebook Pages.

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David Cook

Owner

Frontier PC TutoringEducation Management, 1-10 employees

View all 10 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
Improved ease of use with forms.

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John Stroud

Senior Coach

Grace Ministries, Inc. ManassasNon-profit Organization Management, 1-10 employees

View all 10 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$29 per month

vCita Editions & Modules

Edition

Essentials	$29¹
Business	$59¹
Platinum	$99¹

per month

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

vCita 9.5

Based on 4 answers

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

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William Niffen

Partner

Barlow & Niffen P.C.Law Practice, 1-10 employees

View all 4 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

vCita 8.5

Based on 4 answers

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

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