What users are saying about

17hats vs vCita

17hats
1 Ratings
vCita
6 Ratings

17hats

1 Ratings
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Score 9 out of 100

Based on 1 reviews and ratings

vCita

6 Ratings
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Score 7.9 out of 100

Based on 6 reviews and ratings

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
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vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.

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David Cook | TrustRadius Reviewer
David Cook
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Feature Rating Comparison

Sales Force Automation

17hats
9.2
vCita
7.4
Customer data management / contact management
17hats
9.0
vCita
7.4
Workflow management
17hats
9.0
vCita
7.4
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
vCita
—
Contract management
17hats
10.0
vCita
—
Quote & order management
17hats
10.0
vCita
—
Interaction tracking
17hats
8.0
vCita
—

Customer Service & Support

17hats
8.0
vCita
—
Case management
17hats
8.0
vCita
—

Marketing Automation

17hats
8.0
vCita
8.0
Lead management
17hats
8.0
vCita
—
Email marketing
17hats
—
vCita
8.0

CRM Project Management

17hats
9.5
vCita
7.8
Task management
17hats
9.0
vCita
—
Billing and invoicing management
17hats
10.0
vCita
7.5
Reporting
17hats
—
vCita
8.0

Customization

17hats
8.0
vCita
3.9
Custom fields
17hats
8.0
vCita
6.7
API for custom integration
17hats
—
vCita
1.0

Security

17hats
9.5
vCita
9.0
Single sign-on capability
17hats
10.0
vCita
—
Role-based user permissions
17hats
9.0
vCita
9.0

Integrations with 3rd-party Software

17hats
8.0
vCita
—
Marketing automation
17hats
8.0
vCita
—

Platform

17hats
8.0
vCita
7.8
Mobile access
17hats
8.0
vCita
7.8

Pros

17hats

  • Invoicing
  • Creating online questionnaire

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 1 answers on this topic

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.

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Josh Randall | TrustRadius Reviewer
Josh Randall
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Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 1 answers on this topic

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read

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Denise Deem | TrustRadius Reviewer
Denise Deem
View all 6 answers on this topic

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 1 answers on this topic

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.

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Christopher Cater | TrustRadius Reviewer
Christopher Cater
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Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 1 answers on this topic

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.

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MaryLee Trettenero | TrustRadius Reviewer
MaryLee Trettenero
View all 6 answers on this topic

Screenshots

17hats

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Pricing Details

17hats

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
vCita
7.9

Support Rating

17hats
8.0
vCita
—

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