17hats vs vCita | TrustRadius

Likelihood to Recommend

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

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It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.

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David Cook

Owner

Frontier PC TutoringEducation Management, 1-10 employees

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Feature Rating Comparison

17hats

vCita

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

17hats

vCita

Case management

17hats

vCita

Lead management

Email marketing

17hats

vCita

Task management

Billing and invoicing management

Reporting

17hats

vCita

Custom fields

Custom objects

API for custom integration

17hats

vCita

Single sign-on capability

Role-based user permissions

17hats

vCita

Marketing automation

17hats

vCita

Mobile access

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Very easy implementation of a contact/scheduling widget.
Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
Managing communication between individual clients is easy as well.

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Josh Randall

Co-owner, Operations & Marketing Manager

Mountain Glen RV Park & CampgroundRecreational Facilities and Services, 1-10 employees

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Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

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Syncing with our google calendars has some flaws or is just not clear
Messages show unread when they have been read

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Denise Deem

Marketing and Business Development Manager

Laramie Plains Federal Credit UnionFinancial Services, 11-50 employees

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Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

No answers on this topic

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.

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Christopher Cater

Training Specialist

ServiceTitanComputer Software, 1-10 employees

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Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
It's user-friendly so it makes a positive impression on my clients.

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MaryLee Trettenero

Founder and Owner

Boston IntuitiveEntertainment, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

17hats Editions & Modules

Edition

Starting Price	$45.00¹

Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

vCita Editions & Modules

Edition

Essentials	$29¹
Business	$59¹
Platinum	$99¹

per month

Additional Pricing Details

—

Rating Summary

17hats

vCita

17hats

vCita

17hats

vCita

Likelihood to Recommend

17hats

vCita

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Case management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Custom fields

Custom objects

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Mobile access

Pros

17hats

vCita

Cons

17hats

vCita

Usability

17hats

vCita

Support Rating

17hats

vCita

Alternatives Considered

17hats

vCita

Return on Investment

17hats

vCita

Screenshots

17hats

vCita

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

vCita Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison