What users are saying about
1 Ratings
6 Ratings
1 Ratings
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Score 9 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
vCita
7.4
Customer data management / contact management
17hats
9.0
vCita
7.4
Workflow management
17hats
9.0
vCita
7.4
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
vCita
Contract management
17hats
10.0
vCita
Quote & order management
17hats
10.0
vCita
Interaction tracking
17hats
8.0
vCita

Customer Service & Support

17hats
8.0
vCita
Case management
17hats
8.0
vCita

Marketing Automation

17hats
8.0
vCita
8.0
Lead management
17hats
8.0
vCita
Email marketing
17hats
vCita
8.0

CRM Project Management

17hats
9.5
vCita
7.8
Task management
17hats
9.0
vCita
Billing and invoicing management
17hats
10.0
vCita
7.5
Reporting
17hats
vCita
8.0

Customization

17hats
8.0
vCita
3.9
Custom fields
17hats
8.0
vCita
6.7
API for custom integration
17hats
vCita
1.0

Security

17hats
9.5
vCita
9.0
Single sign-on capability
17hats
10.0
vCita
Role-based user permissions
17hats
9.0
vCita
9.0

Integrations with 3rd-party Software

17hats
8.0
vCita
Marketing automation
17hats
8.0
vCita

Platform

17hats
8.0
vCita
7.8
Mobile access
17hats
8.0
vCita
7.8

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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