What users are saying about
7 Ratings
62 Ratings
7 Ratings
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Score 9.1 out of 100
62 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
5.6

Zendesk Sell

56%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
7.3
73%
14 Ratings

Workflow management

9.9
99%
2 Ratings
6.5
65%
15 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
5.9
59%
15 Ratings

Contract management

10.0
100%
2 Ratings
5.2
52%
10 Ratings

Quote & order management

10.0
100%
1 Rating
3.6
36%
7 Ratings

Interaction tracking

8.0
80%
1 Rating
6.5
65%
15 Ratings

Territory management

N/A
0 Ratings
4.4
44%
8 Ratings

Opportunity management

N/A
0 Ratings
5.4
54%
13 Ratings

Channel / partner relationship management

N/A
0 Ratings
5.8
58%
11 Ratings

Customer Service & Support

8.0

17hats

80%
7.8

Zendesk Sell

78%
Zendesk Sell (formerly Base CRM) ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
7.9
79%
7 Ratings

Call center management

N/A
0 Ratings
7.2
72%
8 Ratings

Help desk management

N/A
0 Ratings
8.3
83%
11 Ratings

Marketing Automation

8.0

17hats

80%
6.6

Zendesk Sell

66%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
6.2
62%
12 Ratings

Email marketing

N/A
0 Ratings
7.0
70%
9 Ratings

CRM Project Management

9.5

17hats

95%
5.0

Zendesk Sell

50%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.0
70%
13 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
1.0
10%
5 Ratings

Reporting

N/A
0 Ratings
6.9
69%
13 Ratings

Customization

9.9

17hats

99%
3.5

Zendesk Sell

35%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
5.5
55%
15 Ratings

Custom objects

10.0
100%
1 Rating
4.4
44%
10 Ratings

Scripting environment

N/A
0 Ratings
1.1
11%
6 Ratings

API for custom integration

N/A
0 Ratings
3.2
32%
8 Ratings

Security

9.5

17hats

95%
8.4

Zendesk Sell

84%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
7.9
79%
12 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.8
88%
11 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
4.9

Zendesk Sell

49%
Zendesk Sell (formerly Base CRM) ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.7
87%
7 Ratings

Compensation management

N/A
0 Ratings
1.0
10%
3 Ratings

Platform

8.0

17hats

80%
7.9

Zendesk Sell

79%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.9
79%
13 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
6.3

Zendesk Sell

63%
Zendesk Sell (formerly Base CRM) ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
4.9
49%
12 Ratings

Pipeline visualization

N/A
0 Ratings
5.4
54%
14 Ratings

Customizable reports

N/A
0 Ratings
8.5
85%
14 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
3.6

Zendesk Sell

36%
Zendesk Sell (formerly Base CRM) ranks higher in 2/2 features

Social data

N/A
0 Ratings
1.0
10%
4 Ratings

Social engagement

N/A
0 Ratings
6.1
61%
5 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
7.4

Zendesk Sell

74%
15 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
3.0

Zendesk Sell

30%
1 Rating

Usability

9.0

17hats

90%
1 Rating
8.4

Zendesk Sell

84%
4 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
7.1

Zendesk Sell

71%
5 Ratings

Online Training

17hats

N/A
0 Ratings
7.0

Zendesk Sell

70%
1 Rating

Implementation Rating

17hats

N/A
0 Ratings
8.0

Zendesk Sell

80%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Zendesk Sell

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Leif Johnson | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$19 per seat/month billed annually

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.4
Based on 4 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Brittany Cooper | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 7.1
Based on 5 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Brittany Cooper | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

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