17Track vs. Zendesk Suite
17Track vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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17Track | N/A | 17TRACK is a package tracking platform that enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as multiple popular carriers such as GLS, ARAMEX, DPD, TOLL, etc. It also integrated many more e-Commerce carriers worldwide. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
17Track | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
17Track | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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17Track | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
17Track | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
17Track | Zendesk Suite | |
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Likelihood to Recommend | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Pros | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Cons | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Likelihood to Renew | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Usability | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Reliability and Availability | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Performance | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Support Rating | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Online Training | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Implementation Rating | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Alternatives Considered | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
Return on Investment | Demon Network Tech Co., Ltd (17Track) No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |