What users are saying about
56 Ratings
18 Ratings
56 Ratings
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Score 8.3 out of 100
18 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 2 feature sets: Sales Force Automation, Integrations with 3rd-party Software
  • Followup CRM ranks higher in 8 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Platform

Sales Force Automation

9.3

1CRM

93%
9.1

FollowUp CRM

91%
Followup CRM ranks higher in 6/9 features

Customer data management / contact management

9.6
96%
5 Ratings
10.0
100%
12 Ratings

Workflow management

9.6
96%
5 Ratings
10.0
100%
10 Ratings

Territory management

9.3
93%
5 Ratings
6.1
61%
8 Ratings

Opportunity management

9.6
96%
5 Ratings
10.0
100%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
10.0
100%
8 Ratings

Contract management

8.8
88%
5 Ratings
10.0
100%
10 Ratings

Quote & order management

9.6
96%
5 Ratings
8.9
89%
6 Ratings

Interaction tracking

9.6
96%
5 Ratings
10.0
100%
9 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
7.2
72%
7 Ratings

Customer Service & Support

9.6

1CRM

96%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
10.0
100%
8 Ratings

Call center management

10.0
100%
5 Ratings
10.0
100%
5 Ratings

Help desk management

9.3
93%
4 Ratings
10.0
100%
6 Ratings

Marketing Automation

8.5

1CRM

85%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
10.0
100%
8 Ratings

Email marketing

8.3
83%
5 Ratings
10.0
100%
5 Ratings

CRM Project Management

9.0

1CRM

90%
9.5

FollowUp CRM

95%
Followup CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
10.0
100%
10 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.4
84%
3 Ratings

Reporting

9.4
94%
5 Ratings
10.0
100%
9 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
9.7

FollowUp CRM

97%
Followup CRM ranks higher in 3/3 features

Forecasting

8.8
88%
5 Ratings
9.0
90%
6 Ratings

Pipeline visualization

9.4
94%
5 Ratings
10.0
100%
9 Ratings

Customizable reports

9.1
91%
5 Ratings
10.0
100%
9 Ratings

Customization

8.9

1CRM

89%
9.8

FollowUp CRM

98%
Followup CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
10.0
100%
7 Ratings

Custom objects

9.3
93%
4 Ratings
9.0
90%
4 Ratings

Scripting environment

8.6
86%
4 Ratings
10.0
100%
5 Ratings

API for custom integration

8.7
87%
4 Ratings
10.0
100%
4 Ratings

Security

9.2

1CRM

92%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
10.0
100%
8 Ratings

Role-based user permissions

9.4
94%
5 Ratings
10.0
100%
7 Ratings

Social CRM

9.1

1CRM

91%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
10.0
100%
3 Ratings

Social engagement

9.2
92%
4 Ratings
10.0
100%
2 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
7.7

FollowUp CRM

77%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
10.0
100%
3 Ratings

Compensation management

8.6
86%
4 Ratings
5.5
55%
2 Ratings

Platform

7.7

1CRM

77%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
10.0
100%
4 Ratings

Attribute Ratings

  • Followup CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
10.0

FollowUp CRM

100%
12 Ratings

Usability

9.6

1CRM

96%
4 Ratings

FollowUp CRM

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

FollowUp CRM

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

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