1Password vs CyberArk Privileged Account Security

• Securely stores passwords & sensitive data
• Integration with iPhone's password solution (ability to utilize 1Password info rather than Apple keychain items)
• Integration with Mac Touch ID
• Ability to access multiple accounts within a single interface (and search them all -- or not -- as needed)

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• The user interface is intuitive and easy to use.
• The local server/workstation account management is great with the ability to remove local admin accounts but still leverage admin privileges.
• Prevents unauthorized access and meets security requirements and allowing for robust and detailed reporting and audit logs.

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• If a certain login needs to be placed in two vaults (e.g., for two different teams), any updates must be applied to both instances which creates a bit of a management hurdle. We could create a 'special' vault for those types of items, but that could lead to a lot of extraneous vaults. This is particularly relevant when using the "Guest" feature, as many of the credentials have to be duplicated, and then they won't sync to the Guest vault if they're updated in the Team vault.
• When using the 1Password iPhone app, the search field takes *forever* to populate results, making the search function essentially unusable. Instead, I typically use the alpha-scrolling and then manually navigate to the item I'm looking for.
• If I view a specific vault within the desktop app, the next time I use the browser extension the results are also restricted to that vault. In order to get it to look at all vaults again, I have to open the desktop app and change it back to "all vaults" there — there's no way to select the vault within the browser extension.
• The system walks you through the initial setup steps fairly well, but then setting up the apps can be a bit daunting. I'm planning to get my family members onto a personal plan, but the set up is so complicated that I have to wait until we're together so that I can help them through it. This also creates some difficulty when on-boarding new users for my business, as it takes a lot of effort to be sure they have access to all of the right areas (and then use / save that info in order to log in to the apps).
• Seems like the business plan should have more options to accommodate organizing credentials for many different clients. Right now, we just rely on consistent naming conventions to allow like items to group together (e.g., Client Name — Website Title), but it's not very elegant and can get lengthy. I know that tags are available for use, but I'm not sure that would achieve the desired result. Initially, I had considered using individual vaults for each client, but there are just too many to merit individual vaults.
• When using the browser extension, there's no preview of the username, so if you have two records with the same title (e.g., United Mileage Plus), you have to view it before filling to ensure it's the right one. This means that all records must have a unique name / identifier, which can lead to very lengthy titles. This is particularly relevant when you have access to client accounts, since you can't be renaming their items to match your own naming conventions.

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• The copy button in a web-browser requires an add-on to the browser. The feature should be included without the add-on.
• Forced purchase of re-branded dell servers as account vaults is terrible.
• Reports are ok but requires some expertise to export data into a better reporting DB.

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• Simplified management & sharing processes, saves time
• Reduced stress by having a secure platform to save credentials
• Increased overall password security through the use of complex passwords
• The guest feature hasn't been as useful given the structure of our vaults, so new contractors are typically added as paid members, which can add up (especially since the membership is billed annually)

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• The costs to operate are high.
• Has been very easy to share passwords through a secure means. Valuable when compared to compromised credentials and the risks associated with PR or data breach.
• There are solutions out there that are more cost effective, but the additional features don't match that of CyberArk.

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