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1Password - Same Features, More Money, Less Support
October 23, 2019

1Password - Same Features, More Money, Less Support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 1Password

My team and I used 1Password to manage shared passwords across our development resources in order to ensure we were conforming to best practice regarding password reuse and to facilitate sharing of complex passwords. Several of us were already using 1Password personally, so getting a team license made sense as our users were already familiar and comfortable with using 1Password. Outside of the direct business use, as a personal user, I've enjoyed its Watchtower service which helps me monitor security breaches containing my credentials.
  • 1Password's Watchtower service is a real value add - 1Password monitors the security news for evidence of security breaches containing your credentials and alerts you if you have been impacted. That is a huge value as it enables you to get out in front of a security breach and be proactive in protecting yourself.
  • 1Password's core strength is that it makes it easy to practice good security hygiene by using strong, unique passwords for each site you interact with. This is something that all password managers do now, but offering an easy experience is key.
  • 1Password's password sharing features makes it easy to share team credentials with other team members, and to decide who amongst the team gets access to the designated credentials.
  • Pricing. 1Password's chief competitor, LastPass beats it on pricing, especially at volume. While both applications offer very similar functionality with a great user experience, your organization may be likely to switch to the least expensive option, as we did.
  • Website Autofill can fail to work at times. This can be really frustrating when you're pressing the autofill keyboard shortcut and nothing is happening. I'm not sure that this is the fault of 1Password - it seems to coincide with changes to website structure, but it makes for a frustrating and inconsistent user experience.
  • 1Password's Windows application has always lagged behind the MacOS version. It has always felt like a second class citizen. Having said that, the MacOS version is really, really good. It's frustrating never to have parity across platforms.
  • 1Password had a positive morale impact on our team because of its inclusion of a free Family license for our users in purchasing the business license. This encouraged adoption of 1Password internally, and our users felt more confident in their personal security.
  • Ultimately, 1Password was more expensive for our user base than LastPass (LastPass comes in $1 per user per month cheaper.). For a similar user experience, similar feature offering, it came down to price, and LastPass wins there.
  • The lack of a substantial security breach is immeasurable - obviously, password managers have played a role there, but it's difficult to quantify how costly a breach would have been due to a compromised password.
1Password and LastPass are presently quite comparable in terms of the feature set they offer to their users. Unfortunately, it is their pricing models that differ, and is the only reason we felt the need to switch to LastPass from 1Password. LastPass simply offered better pricing for their business tier k(cheaper by $1/user/month.).
I haven't recently engaged 1Password support, but that is primarily due to some poor experiences I had with their support team early on in my purchase of a personal license (predating our business purchase.). Long ago, 1Password offered a one-time purchase of their app, before they offered a subscription service. Over time, they pushed out one-time purchase users in favor of the subscription model. When I reached out to support, I felt little empathy, and felt as though I had to get onboard with the new pricing, or get lost. I dealt with the new pricing model, but it left a bad taste in my mouth for their support. Another instance, I had an issue with an upgrade, where after upgrading, the app ceased to function - even if I uninstalled and reinstalled. Again I reached out to support and got little support in how to resolve the issue. It was only after I downloaded a third party app-cleaner on Mac that I was able to fully clear out the old app and upgrade to the newest version of 1Password. Long story short, I would not rate 1Password support highly.

Do you think 1Password delivers good value for the price?

Not sure

Are you happy with 1Password's feature set?

Yes

Did 1Password live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 1Password go as expected?

Yes

Would you buy 1Password again?

No

As I mentioned earlier, 1Password is well suited to environments where you want your users to exercise good security hygiene and have a friendly user experience to do so. 1Password offers that. It also makes for a good experience where you want to share common credentials amongst your team, offering you a secure method of doing so, while also offering you the ability to restrict to whom you share your credentials. 1Password is not well suited in environments where cost is a factor. It's competitive with LastPass across various tiers, but ultimately comes out more expensive at scale/features.