1Password - Same Features, More Money, Less Support
October 23, 2019
1Password - Same Features, More Money, Less Support
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 1Password
My team and I used 1Password to manage shared passwords across our development resources in order to ensure we were conforming to best practice regarding password reuse and to facilitate sharing of complex passwords. Several of us were already using 1Password personally, so getting a team license made sense as our users were already familiar and comfortable with using 1Password. Outside of the direct business use, as a personal user, I've enjoyed its Watchtower service which helps me monitor security breaches containing my credentials.
- 1Password's Watchtower service is a real value add - 1Password monitors the security news for evidence of security breaches containing your credentials and alerts you if you have been impacted. That is a huge value as it enables you to get out in front of a security breach and be proactive in protecting yourself.
- 1Password's core strength is that it makes it easy to practice good security hygiene by using strong, unique passwords for each site you interact with. This is something that all password managers do now, but offering an easy experience is key.
- 1Password's password sharing features makes it easy to share team credentials with other team members, and to decide who amongst the team gets access to the designated credentials.
- Pricing. 1Password's chief competitor, LastPass beats it on pricing, especially at volume. While both applications offer very similar functionality with a great user experience, your organization may be likely to switch to the least expensive option, as we did.
- Website Autofill can fail to work at times. This can be really frustrating when you're pressing the autofill keyboard shortcut and nothing is happening. I'm not sure that this is the fault of 1Password - it seems to coincide with changes to website structure, but it makes for a frustrating and inconsistent user experience.
- 1Password's Windows application has always lagged behind the MacOS version. It has always felt like a second class citizen. Having said that, the MacOS version is really, really good. It's frustrating never to have parity across platforms.
- 1Password had a positive morale impact on our team because of its inclusion of a free Family license for our users in purchasing the business license. This encouraged adoption of 1Password internally, and our users felt more confident in their personal security.
- The lack of a substantial security breach is immeasurable - obviously, password managers have played a role there, but it's difficult to quantify how costly a breach would have been due to a compromised password.
1Password and LastPass are presently quite comparable in terms of the feature set they offer to their users. Unfortunately, it is their pricing models that differ, and is the only reason we felt the need to switch to LastPass from 1Password. LastPass simply offered better pricing for their business tier k(cheaper by $1/user/month.).
Do you think 1Password delivers good value for the price?
Not sure
Are you happy with 1Password's feature set?
Yes
Did 1Password live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 1Password go as expected?
Yes
Would you buy 1Password again?
No