What users are saying about
6 Ratings
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Score 6.8 out of 101
18 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

24-7 Press Release

Well suited for increasing digital presence for traditional and online businesses or brands. Can't think of any situation where smart use of 24-7 Press Release isn't relevant.
Teri Thompson profile photo

Critical Mention

Look, Critical Mention is the best on the market for the price and value at this moment and every moment, in the last twelve years. I would give a 100% thumbs up to folks who want a professional software and service to handle their broadcast and online tracking needs. Nothing is perfect but Critical Mention is damn close when it comes to our and our clients' tracking needs.
Jerry Kambic profile photo

Pros

  • Increases search engine optimization.
  • Builds awareness.
  • Bumps up social media engagement.
Teri Thompson profile photo
  • Critical Mention allowed me to keep track of all of the pickup around specific stories that were being pitched for my client by scanning not only TV stations, but radio spots too.
  • Critical Mention allowed my team to edit the clip down to show the specific segment, down to the second, of when the client was mentioned.
  • Critical Mention offered a transcript along with the clip as a starting point, since most times it did need to be edited.
No photo available

Cons

  • More detailed reporting.
Teri Thompson profile photo
  • When using Critical Mention for large scale projects with broad search criteria, it can be very difficult to catch duplicate mentions of your keywords within the same broadcast. This often requires a lot of time consuming hands-on work.
  • It would be helpful if there were more independent stations monitored, other than the major affiliates.
  • When stations are not captioned, it can be difficult to find clips without the use of keywords.
  • While there have been major improvements made, there are still bugs within the search function that make certain tasks far more time consuming.
Allison Lehman profile photo

Likelihood to Renew

No score
No answers yet
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Critical Mention10.0
Based on 7 answers
While Critical Mention still has a few bugs, it is by far the best option available when it comes to real time media monitoring and management. The logistical approach and capabilities Critical Mention offers are unmatched and the program has greatly increased the quality of customer support and success reporting for many types of projects and their various components
Allison Lehman profile photo

Usability

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No answers yet
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Critical Mention9.0
Based on 2 answers
Critical Mention's overall usability is great. They just need to clean up a few issues which they are addressing with future releases. But our day to day usability is awesome.
Jerry Kambic profile photo

Support

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Critical Mention10.0
Based on 1 answer
Look, Critical Mention follows up on an or phone call immediately or in the AM the following business day. I have called them after hours and get a live person to work through any issues that may have come up. Support seems to be job one with Critical Mention.
Jerry Kambic profile photo

Implementation

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Critical Mention10.0
Based on 1 answer
Critical Mention implementation was easy and fast. Their support and training were awesome.
Jerry Kambic profile photo

Alternatives Considered

Affordable. Easy to use. Effective.
Teri Thompson profile photo
Before Critical Mention, I utilized VMS for similar projects and there is simply no comparison between the two platforms. While VMS reported similar results, it did not include the same post-production features as Critical Mention and the lack of self-service functionality was detrimental to workflow management. Critical Mention provides the necessary tools for users to master the program themselves, with assistance always available in person, via email, through their live-chat feature or over the phone, from an experienced team of customer service professionals. Critical Mention also provides additional tools for management, analysis and reporting that I have not experienced with any other vendors
Allison Lehman profile photo

Return on Investment

  • Positive awareness building on a global scale.
  • Increased attendance to a benefit for a university.
  • Built awareness for a non-profit event for teens at risk.
Teri Thompson profile photo
  • The ability share results and information both internally and with clients makes Critical Mention a fantastic collaborative tool that keeps clients coming back with the guarantee of comprehensive reporting and an abundance of detailed information.
  • Real-time digitizing of key distinguishable factors makes this a comprehensive database of valuable influencer information as well as a monitoring system.
  • They provide extensive schema allowing users to customize information and report results, in the manner most appropriate for specific clients and projects.
  • The self-service functionality of Critical Mention combined with their dedicated support team provide essential tools to maximize employee efficiency.
Allison Lehman profile photo

Pricing Details

24-7 Press Release

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Critical Mention

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details