[24]7.ai Engagement Cloud vs. Twilio
[24]7.ai Engagement Cloud vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7.ai Engagement Cloud | N/A | [24]7.ai Engagement Cloud is a SaaS customer engagement platform that automates conversations, integrating chat, messaging, and voice channels with virtual and live agents. It gives users a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, and user interfaces. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
[24]7.ai Engagement Cloud | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
[24]7.ai Engagement Cloud | Twilio | |
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Top Pros | ||
Top Cons |
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[24]7.ai Engagement Cloud | Twilio | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7.ai Engagement Cloud | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
[24]7.ai Engagement Cloud | Twilio | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Twilio |
Pros | [24]7.ai No answers on this topic | Twilio |
Cons | [24]7.ai No answers on this topic | Twilio |
Likelihood to Renew | [24]7.ai No answers on this topic | Twilio |
Usability | [24]7.ai No answers on this topic | Twilio |
Performance | [24]7.ai No answers on this topic | Twilio |
Support Rating | [24]7.ai No answers on this topic | Twilio |
Implementation Rating | [24]7.ai No answers on this topic | Twilio |
Alternatives Considered | [24]7.ai No answers on this topic | Twilio |
Contract Terms and Pricing Model | [24]7.ai No answers on this topic | Twilio |
Return on Investment | [24]7.ai No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |