[24]7.ai Engagement Cloud vs. Zendesk Suite
[24]7.ai Engagement Cloud vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7.ai Engagement Cloud | N/A | [24]7.ai Engagement Cloud is a SaaS customer engagement platform that automates conversations, integrating chat, messaging, and voice channels with virtual and live agents. It gives users a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, and user interfaces. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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[24]7.ai Engagement Cloud | Zendesk Suite | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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[24]7.ai Engagement Cloud | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7.ai Engagement Cloud | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
[24]7.ai Engagement Cloud | Zendesk Suite | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Zendesk |
Pros | [24]7.ai No answers on this topic | Zendesk |
Cons | [24]7.ai No answers on this topic | Zendesk |
Likelihood to Renew | [24]7.ai No answers on this topic | Zendesk |
Usability | [24]7.ai No answers on this topic | Zendesk |
Reliability and Availability | [24]7.ai No answers on this topic | Zendesk |
Performance | [24]7.ai No answers on this topic | Zendesk |
Support Rating | [24]7.ai No answers on this topic | Zendesk |
Online Training | [24]7.ai No answers on this topic | Zendesk |
Implementation Rating | [24]7.ai No answers on this topic | Zendesk |
Alternatives Considered | [24]7.ai No answers on this topic | Zendesk |
Return on Investment | [24]7.ai No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |