TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    24SevenOffice

    Score9 out of 10
    N/A24SevenOffice is a modular, all-in-one enterprise resource planning (ERP) system with integrated capabilities such as customer relationship management (CRM), financial and project management, and communication.N/A

    M1

    Score7.7 out of 10
    N/AM1, from ECI Software Solutions headquartered in Ft. Worth, is an all-in-one manufacturing ERP software solution, built for small and medium-sized discrete manufacturers.N/A
    Pricing
    24SevenOfficeM1
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    24SevenOfficeM1
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    24SevenOfficeM1
    Considered Both Products
    24SevenOffice
    No answer on this topic
    ECI Software Solutions
    Chose M1
    We considered several other option but M1 was presented as the most flexible and robust option that could handle our custom manufacturing.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    80%
    Would buy again
    24 Answers
    Delivers good value for the price
    No answers on this topic
    96%
    Delivers good value for the price
    24 Answers
    Happy with the feature set
    No answers on this topic
    87%
    Happy with the feature set
    26 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    62%
    Lived up to sales and marketing promises
    13 Answers
    Implementation went as expected
    No answers on this topic
    50%
    Implementation went as expected
    13 Answers
    Features
    24SevenOfficeM1
    Payroll Management
    Comparison of Payroll Management features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.1
    2 Ratings
    5% below category average
    M1
    6.3
    8 Ratings
    17% below category average
    Pay calculation6.72 Ratings6.58 Ratings
    Benefit plan administration7.62 Ratings4.83 Ratings
    Direct deposit files5.12 Ratings7.55 Ratings
    Customization
    Comparison of Customization features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.9
    2 Ratings
    5% above category average
    M1
    7.3
    18 Ratings
    3% below category average
    API for custom integration9.02 Ratings7.415 Ratings
    Plug-ins6.72 Ratings7.111 Ratings
    Security
    Comparison of Security features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.0
    2 Ratings
    18% below category average
    M1
    8.1
    27 Ratings
    4% below category average
    Single sign-on capability6.72 Ratings8.615 Ratings
    Role-based user permissions7.42 Ratings7.727 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of 24SevenOffice and M1
    Feature
    24SevenOffice
    6.9
    2 Ratings
    8% below category average
    M1
    7.2
    28 Ratings
    4% below category average
    Dashboards6.72 Ratings7.326 Ratings
    Standard reports8.02 Ratings7.228 Ratings
    Custom reports5.82 Ratings7.127 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of 24SevenOffice and M1
    Feature
    24SevenOffice
    6.1
    3 Ratings
    23% below category average
    M1
    7.5
    26 Ratings
    3% below category average
    Accounts payable8.03 Ratings7.825 Ratings
    Accounts receivable6.03 Ratings7.526 Ratings
    Global Financial Support6.03 Ratings7.59 Ratings
    Primary and Secondary Ledgers7.03 Ratings7.716 Ratings
    Journals and Reconciliations6.03 Ratings6.821 Ratings
    Configurable Accounting6.03 Ratings7.618 Ratings
    Standardized Processes5.03 Ratings7.719 Ratings
    Inventory Management
    Comparison of Inventory Management features of 24SevenOffice and M1
    Feature
    24SevenOffice
    6.8
    2 Ratings
    16% below category average
    M1
    8.2
    26 Ratings
    3% above category average
    Inventory tracking7.72 Ratings8.326 Ratings
    Automatic reordering6.52 Ratings8.715 Ratings
    Location management6.72 Ratings7.521 Ratings
    Order Management
    Comparison of Order Management features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.6
    2 Ratings
    4% below category average
    M1
    7.8
    26 Ratings
    2% below category average
    Pricing8.02 Ratings7.726 Ratings
    Order entry9.02 Ratings8.326 Ratings
    Credit card processing6.52 Ratings7.310 Ratings
    Cost of goods sold8.12 Ratings7.917 Ratings
    Order Orchestration6.82 Ratings7.913 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.0
    3 Ratings
    8% below category average
    M1
    7.4
    21 Ratings
    2% below category average
    Billing Management7.03 Ratings8.420 Ratings
    Cash and Asset Management7.03 Ratings8.217 Ratings
    Travel & Expense Management7.03 Ratings5.09 Ratings
    Budgetary Control & Encumbrance Accounting5.52 Ratings7.213 Ratings
    Period Close6.72 Ratings7.921 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.1
    2 Ratings
    6% below category average
    M1
    -
    Ratings
    Budgeting and Forecasting8.42 Ratings00 Ratings
    Project Costing6.52 Ratings00 Ratings
    Cost Capture8.62 Ratings00 Ratings
    Capital Project Management6.12 Ratings00 Ratings
    Customer Contract Compliance8.62 Ratings00 Ratings
    Project Revenue Recognition8.02 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.1
    2 Ratings
    0% above category average
    M1
    6.3
    16 Ratings
    12% below category average
    Project Planning and Scheduling8.32 Ratings7.916 Ratings
    Task Insight for Project Managers7.42 Ratings7.810 Ratings
    Project Mobile Functionality5.52 Ratings4.67 Ratings
    Definable Resource Pools9.01 Ratings4.89 Ratings
    Grants Management
    Comparison of Grants Management features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.1
    2 Ratings
    5% below category average
    M1
    2.7
    2 Ratings
    94% below category average
    Award Lifecycle Management8.02 Ratings2.72 Ratings
    Procurement
    Comparison of Procurement features of 24SevenOffice and M1
    Feature
    24SevenOffice
    6.6
    2 Ratings
    7% below category average
    M1
    7.1
    18 Ratings
    0% below category average
    Bids Analyzed and Compared7.01 Ratings6.27 Ratings
    Contract Authoring7.42 Ratings7.64 Ratings
    Contract Repository6.42 Ratings6.46 Ratings
    Requisitions-to-Purchase Orders Integrated5.52 Ratings7.710 Ratings
    Supplier Management4.82 Ratings7.518 Ratings
    Risk Management
    Comparison of Risk Management features of 24SevenOffice and M1
    Feature
    24SevenOffice
    6.7
    2 Ratings
    1% below category average
    M1
    5.2
    4 Ratings
    26% below category average
    Risk Repository7.02 Ratings6.52 Ratings
    Control Management8.02 Ratings6.14 Ratings
    Control Efficiency Assessments6.72 Ratings4.94 Ratings
    Issue Detection7.02 Ratings4.13 Ratings
    Remediation and Certification4.82 Ratings4.33 Ratings
    Logistics
    Comparison of Logistics features of 24SevenOffice and M1
    Feature
    24SevenOffice
    6.8
    2 Ratings
    3% below category average
    M1
    4.0
    10 Ratings
    55% below category average
    Transportation Planning and Optimization7.42 Ratings2.24 Ratings
    Transportation Execution Management7.01 Ratings2.54 Ratings
    Trade and Customs Management5.22 Ratings4.73 Ratings
    Fulfillment Management5.22 Ratings4.98 Ratings
    Warehouse Workforce Management5.01 Ratings5.58 Ratings
    Manufacturing
    Comparison of Manufacturing features of 24SevenOffice and M1
    Feature
    24SevenOffice
    6.4
    2 Ratings
    16% below category average
    M1
    7.1
    27 Ratings
    5% below category average
    Production Process Design8.62 Ratings5.519 Ratings
    Production Management7.72 Ratings7.422 Ratings
    Configuration Management6.12 Ratings7.119 Ratings
    Work Execution7.62 Ratings7.720 Ratings
    Manufacturing Costs4.82 Ratings7.626 Ratings
    Supply Chain
    Comparison of Supply Chain features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.6
    2 Ratings
    3% above category average
    M1
    8.1
    20 Ratings
    10% above category average
    Forecasting8.01 Ratings7.814 Ratings
    Inventory Planning9.02 Ratings7.720 Ratings
    Performance Monitoring7.72 Ratings8.715 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of 24SevenOffice and M1
    Feature
    24SevenOffice
    7.3
    2 Ratings
    1% below category average
    M1
    5.9
    9 Ratings
    22% below category average
    Proposal Management4.52 Ratings4.96 Ratings
    Product Master Data Management8.62 Ratings7.09 Ratings
    Best Alternatives
    24SevenOfficeM1
    Small Businesses
    Zoho One
    Score9.1 out of 10
    Zoho One
    Score9.1 out of 10
    Medium-sized Companies
    Zoho One
    Score9.1 out of 10
    Zoho One
    Score9.1 out of 10
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    24SevenOfficeM1
    Likelihood to Recommend
    9.0
    (3 ratings)
    7.7
    (30 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    5.0
    (1 ratings)
    6.0
    (30 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    24SevenOfficeM1
    Likelihood to Recommend
    24SevenOffice
    I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
    Incentivized
    Read full review
    ECI Software Solutions
    The M1 ERP is tailored for small to medium organizations, offering good features at least in the components utilized by my organization such as customizable workflows, user-friendly dashboards, ability to process orders, and track the entire orders lifecycle. It also has good customer interaction features in the CRM part. It provides robust data security, and offers scalable modules to grow with your business. Implementation is not challenging if you don't have so many customizations in the software.
    Incentivized
    Read full review
    Pros
    24SevenOffice
    • Excellent UI that is easy to use. All features are a breeze.
    • Because of the depth at which it has data, it can be used very well.
    • Its integration with other ERP software is also possible for better analysis.
    Incentivized
    Read full review
    ECI Software Solutions
    • Allows for component parts to be scheduled independently through the plant
    • Once parts are built, it is easy to duplicate/reuse parts across they quoting and ordering modules and customers
    • If used properly and consistently, M1 will provide accurate job cost analysis to determine estimating, training, efficiency and other issues.
    Incentivized
    Read full review
    Cons
    24SevenOffice
    • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
    • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
    • We have had to pay for any support on the above issues.
    Incentivized
    Read full review
    ECI Software Solutions
    • Some of the functions are pretty detailed - and so they take a while to generate screens and pages in reports.
    • We actually use it for 2 companies we own - and it would be nice if the inter company communication was a little smoother. It's hard to share some data, and not everything is possible to be shared.
    • Customized reports need to backed up before any updates to M1 or they're lost. It seems M1 overwrites the report folders everytime you run an update - so you have to keep track of what you've changed in Crystal Reports and restore it.
    Incentivized
    Read full review
    Usability
    24SevenOffice
    Reduce 50% or more of your manual work through automation. Manage your business and staff with a comprehensive and fully integrated ERP, MRP, Manufacturing, Inventory management and AI-based accounting and bookkeeping system.staff with a comprehensive and fully integrated ERP, MRP, Manufacturing, Inventory management and AI-based accounting and bookkeeping system
    Incentivized
    Read full review
    ECI Software Solutions
    Because it would be helpful if ECI would provide better documentation, communication and workflows to understand how each field interacts within the system and how each of those touch other areas within M1. It would also be useful if ECI would provide prescheduled training for how to customize things with M1 through Design Studio
    Incentivized
    Read full review
    Support Rating
    24SevenOffice
    No answers on this topic
    ECI Software Solutions
    Support has been great and timely
    Incentivized
    Read full review
    Alternatives Considered
    24SevenOffice
    24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
    Incentivized
    Read full review
    ECI Software Solutions
    M1 is light years ahead in overall cost and proficiency. It allows so much more control and flexibility as compared to its competitors. When choosing M1 we went through many demos and M1 was the only ERP that met our needs and still does. We also control our own data which is a big plus for us.
    Incentivized
    Read full review
    Return on Investment
    24SevenOffice
    • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
    • That said the network issues represent lost hours/money.
    • The added training is also expensive.
    Incentivized
    Read full review
    ECI Software Solutions
    • Time savings having to only enter certain information once and have it follow through the entire order process from quote to cash
    Incentivized
    Read full review
    ScreenShots

    M1 Screenshots

    Product screenshotProduct screenshot