360 SMS App vs. Genesys Cloud CX
360 SMS App vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
360 SMS App | N/A | 360 SMS App is a one-stop texting solution for the Salesforce platform users. It is developed by the 360 Degree Cloud Technologies company that is a Salesforce registered consulting partner and deals in all the services and solutions related to Salesforce. It is specially developed to solve all the requirements related to SMS, businesses can easily interact with clients in a simple and effective way by integrating it in Salesforce and the setup includes only a few clicks to implement it. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
360 SMS App | Genesys Cloud CX | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
360 SMS App | Genesys Cloud CX | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
360 SMS App | Genesys Cloud CX | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
360 SMS App | Genesys Cloud CX | |
---|---|---|
Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
360 SMS App | Genesys Cloud CX | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.6 (412 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
360 SMS App | Genesys Cloud CX | |
---|---|---|
Likelihood to Recommend | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Pros | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Cons | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Likelihood to Renew | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Usability | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Reliability and Availability | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Performance | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Support Rating | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
In-Person Training | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Online Training | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Implementation Rating | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Alternatives Considered | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Contract Terms and Pricing Model | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Scalability | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Professional Services | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
Return on Investment | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Genesys |
ScreenShots | 360 SMS App Screenshots | Genesys Cloud CX Screenshots |