360 SMS App vs. Intercom
360 SMS App vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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360 SMS App | N/A | 360 SMS App is a one-stop texting solution for the Salesforce platform users. It is developed by the 360 Degree Cloud Technologies company that is a Salesforce registered consulting partner and deals in all the services and solutions related to Salesforce. It is specially developed to solve all the requirements related to SMS, businesses can easily interact with clients in a simple and effective way by integrating it in Salesforce and the setup includes only a few clicks to implement it. | N/A | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
360 SMS App | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
360 SMS App | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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360 SMS App | Intercom | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
360 SMS App | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.0 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
360 SMS App | Intercom | |
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Likelihood to Recommend | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Pros | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Cons | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Likelihood to Renew | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Usability | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Reliability and Availability | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Performance | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Support Rating | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Online Training | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Implementation Rating | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Alternatives Considered | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
Return on Investment | 360 Degree Cloud Technologies Pvt Ltd No answers on this topic | Intercom |
ScreenShots | 360 SMS App Screenshots | Intercom Screenshots |