365Ticketing vs. Desk.com (discontinued)
365Ticketing vs. Desk.com (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A |
365Ticketing | Desk.com (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | Desk.com (discontinued) | |
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Top Pros |
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Top Cons |
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365Ticketing | Desk.com (discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Desk.com (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 8.4 (14 ratings) |
Usability | - (0 ratings) | 8.3 (19 ratings) |
Availability | - (0 ratings) | 1.0 (2 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.2 (21 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (1 ratings) |
365Ticketing | Desk.com (discontinued) | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Discontinued Products |
ScreenShots | 365Ticketing Screenshots | Desk.com (discontinued) Screenshots |