365Ticketing vs. Sprinklr Service
365Ticketing vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
365Ticketing | Sprinklr Service | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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365Ticketing | Sprinklr Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
365Ticketing | Sprinklr Service | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
In-Person Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Sprinklr |
ScreenShots | 365Ticketing Screenshots |