365Ticketing vs. Zendesk Suite
365Ticketing vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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365Ticketing | Zendesk Suite | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.9 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
365Ticketing | Zendesk Suite | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Online Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Zendesk |
ScreenShots | 365Ticketing Screenshots | Zendesk Suite Screenshots |