TrustRadius

3CLogic vs. Amazon Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CLogic
Score 10.0 out of 10
N/A
3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A
Amazon Connect
Score 8.4 out of 10
N/A
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.
$0
per profile/per month
Pricing
3CLogicAmazon Connect
Editions & Modules
No answers on this topic
Customer Profiles
$0.0025
per profile/per month
Chat
$0
per message
Contact Lens (5 million+ monthly minutes)
$0.0125
per minute
Contact Lens (first 5 million monthly minutes)
$0.015
per minute
Voice
$0.02
per minute
Voice ID
$0.025
per transaction
Tasks
$0.04
per task
Offerings
Pricing Offerings
3CLogicAmazon Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
3CLogicAmazon Connect
Features
3CLogicAmazon Connect
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
3CLogic
9.8
1 Ratings
15% above category average
Amazon Connect
7.8
6 Ratings
8% below category average
Agent dashboard8.01 Ratings9.06 Ratings
Validate callers10.01 Ratings8.56 Ratings
Outbound response10.01 Ratings7.56 Ratings
Call forwarding10.01 Ratings7.05 Ratings
Click-to-call (CTC)10.01 Ratings7.56 Ratings
Warm transfer10.01 Ratings8.05 Ratings
Interactive voice response10.01 Ratings7.06 Ratings
REST APIs10.01 Ratings9.04 Ratings
Call tracking10.01 Ratings9.05 Ratings
Multichannel integration10.01 Ratings7.06 Ratings
CRM software integration10.01 Ratings9.06 Ratings
Predictive dialing00 Ratings5.04 Ratings
Call scripts00 Ratings8.05 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
3CLogic
9.6
1 Ratings
14% above category average
Amazon Connect
7.7
6 Ratings
8% below category average
Inbound call routing10.01 Ratings8.06 Ratings
Omnichannel inbound routing10.01 Ratings8.06 Ratings
Recording10.01 Ratings9.05 Ratings
Quality management10.01 Ratings6.05 Ratings
Call analytics8.01 Ratings9.06 Ratings
Historical reporting10.01 Ratings9.05 Ratings
Live reporting9.01 Ratings6.06 Ratings
Customer surveys10.01 Ratings6.05 Ratings
Customer interaction analytics9.01 Ratings8.05 Ratings
Best Alternatives
3CLogicAmazon Connect
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CLogicAmazon Connect
Likelihood to Recommend
-
(0 ratings)
8.5
(6 ratings)
Usability
-
(0 ratings)
8.5
(2 ratings)
User Testimonials
3CLogicAmazon Connect
Likelihood to Recommend
3CLogic.com
3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise
DG
Dienne Giuliano
Project Manager
Read full review
Amazon AWS
Our company is a startup that is just starting to get wholesale customers. When we realized our customers needed support using our products, we set up a Contact Center via Amazon Connect. It has been very useful in allowing us to scale up very quickly, and provide services to our company as if we were a large corporation.
Verified User
Anonymous
Read full review
Pros
3CLogic.com
  • Solid and Stable Telephony Product
  • Innovation and ability to design solutions for complex use cases
  • Support is always immediate
DG
Dienne Giuliano
Project Manager
Read full review
Amazon AWS
  • It helps us connect with ServiceNow as a direct integration.
  • It allows us to document everything from the chat with ticket documentation in real time.
  • It allows us to track agent and case activities.
Verified User
Anonymous
Read full review
Cons
3CLogic.com
  • Dashboards on Portal could use improvement
  • Some reporting features on Portal
DG
Dienne Giuliano
Project Manager
Read full review
Amazon AWS
  • On reports and analytics, [I feel] Amazon Connect is slightly behind, and it should be perfected.
  • [In my experience], Amazon Connect lacks social platform integration, which is convenient and resourceful currently.
  • [I believe] Amazon Connect should include a queue management feature, for the call centers and customer help.
JM
Jadwel Mayna
Strategic Planning Manager
Read full review
Usability
3CLogic.com
3C is very easy to use
DG
Dienne Giuliano
Project Manager
Read full review
Amazon AWS
It is reliable system. It has own IVR, Database(DynamoDB) Backend(Lambda) support of multi channel(email, chat & voice) Integration with some of the biggest CRM system
Verified User
Anonymous
Read full review
Alternatives Considered
3CLogic.com
No answers on this topic
Amazon AWS
Amazon Connect has lots of free training available for partners and in general. So many demos are available to practice. It's free to test and gain more confidence before deploying in real world scenarios. You can use other AWS features to be integrated with Amazon cloud. Features like lense is amazing
Navidut Tauhid | TrustRadius Reviewer
Navidut Tauhid
Information Technology Instructor
Read full review
Return on Investment
3CLogic.com
  • Allows us to scale AI offerings that will help to reduce calls
  • Potentially reduce headcount as a result of innovations they've developed for us
DG
Dienne Giuliano
Project Manager
Read full review
Amazon AWS
  • Amazon Collect has allowed us to scale quickly and retain flexibility.
  • Amazon Collect has allowed us to provide omnichannel support as if we were a larger corporation.
  • Amazon Collect has allowed us to retain productivity.
Verified User
Anonymous
Read full review
ScreenShots

3CLogic Screenshots

Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).Screenshot of the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).Screenshot of the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.Screenshot of an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).