What users are saying about
49 Ratings
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Score 7.4 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    7.0

    Enghouse Interactive Contact Centers

    70%
    Enghouse Interactive Contact Centers ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Predictive dialing

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multichannel integration

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    CRM software integration

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    7.4

    Enghouse Interactive Contact Centers

    74%
    Enghouse Interactive Contact Centers ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Recording

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Quality management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer surveys

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Enghouse Interactive Contact Centers is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.5

    3CX

    65%
    12 Ratings
    8.0

    Enghouse Interactive Contact Centers

    80%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings

    Enghouse Interactive Contact Centers

    N/A
    0 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Anonymous | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
    Anonymous | TrustRadius Reviewer

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Anonymous | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    • Allows management to easily monitor activity for calls, callers, users, and queue management
    • Relatively simple UI allows users to effectively manage their communication sessions
    • Provides in-depth insights to communication and work activity metrics
    Anonymous | TrustRadius Reviewer

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Daniel Merkl | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    • Improve chatbots functionality.
    • Remote working.
    • Modern looking interface.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    3CX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    3CX Editions & Modules

    Edition
    StandardFree
    Pro1.082
    Enterprise1.312
    1. none
    2. per user/per month
    Additional Pricing Details
    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Enghouse Interactive Contact Centers

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Enghouse Interactive Contact Centers Editions & Modules

    Additional Pricing Details

    Support Rating

    3CX

    3CX 5.4
    Based on 4 answers
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Laura Steinbrink | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Anonymous | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Artur Bittencourt | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
    • The time spent managing server blips and failovers remains a detractor for our teams.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Enghouse Interactive Contact Centers

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