3CX vs. Proficonf (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.4 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
Proficonf (discontinued)
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
Proficonf was a professional video conferencing platform that allowed hosting meetings with up to 250 participants without any downloads or installations, but worked on web browsers such as Google Chrome, Opera, Firefox, Safari, Microsoft Edge, plus Android &iOS mobile devices. From 2022 the software is no longer available, and the service has been discontinued.
$12
per month
Pricing
3CXProficonf (discontinued)
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
Free
$0.00
5 participants
Pro
$12.00
100 participants
Premium
$25.00
250 participants
Business
pay-as-you-go
Offerings
Pricing Offerings
3CXProficonf (discontinued)
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Features
3CXProficonf (discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
3CX
-
Ratings
Proficonf (discontinued)
8.8
2 Ratings
11% above category average
High quality audio00 Ratings9.12 Ratings
High quality video00 Ratings9.12 Ratings
Low bandwidth requirements00 Ratings9.12 Ratings
Mobile support00 Ratings7.92 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
3CX
-
Ratings
Proficonf (discontinued)
9.1
2 Ratings
15% above category average
Desktop sharing00 Ratings9.12 Ratings
Whiteboards00 Ratings9.12 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
3CX
-
Ratings
Proficonf (discontinued)
9.0
2 Ratings
9% above category average
Meeting initiation00 Ratings8.82 Ratings
Record meetings / events00 Ratings9.12 Ratings
Slideshows00 Ratings9.12 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
3CX
-
Ratings
Proficonf (discontinued)
8.2
2 Ratings
1% above category average
Live chat00 Ratings9.12 Ratings
Q&A00 Ratings7.31 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
3CX
-
Ratings
Proficonf (discontinued)
9.0
2 Ratings
11% above category average
User authentication00 Ratings9.12 Ratings
Participant roles & permissions00 Ratings8.82 Ratings
Best Alternatives
3CXProficonf (discontinued)
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
ClickMeeting
ClickMeeting
Score 9.2 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Webex Meetings
Webex Meetings
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXProficonf (discontinued)
Likelihood to Recommend
7.6
(14 ratings)
9.1
(2 ratings)
Support Rating
5.4
(2 ratings)
-
(0 ratings)
User Testimonials
3CXProficonf (discontinued)
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review
Discontinued Products
Whenever you need to speak with someone who is not an experienced internet-user, Proficonf is the best. I mean there's a big green button you need to press. Sometimes you need to put your name. That's it. Even the old folks can handle it well. Also, we find Proficonf surprisingly good working with a non-stable internet connection. I mean, of course, quality is decreasing (they say it's adaptive), but the video remains smooth. Even in those cases, Proficonf has probably the smoothest video among all video conferencing services.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Read full review
Discontinued Products
  • Super-easy to start a meeting
  • Available from mobile phones
  • Bunch of presenting tools
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
Discontinued Products
  • They need to fix their iOS.
  • Maybe more features would be good.
  • Separate service for webinars.
Read full review
Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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Discontinued Products
No answers on this topic
Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Discontinued Products
Proficonf proved to be a bit better than appear.in in terms of video quality and features. Zoom and Skype weren't any good for us. Proficonf is completely web-based, so it doesn't require a download like Skype or Zoom. Proficonf has much better video quality, there's no competition on that subject. And it's so much easier to use. However Skype is also a messenger, so we are still sometimes using it.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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Discontinued Products
  • Increased quality of sessions
  • Increased outreach to clients
  • Save time
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

Proficonf (discontinued) Screenshots

Screenshot of Landing pageScreenshot of PricingScreenshot of Meetings pageScreenshot of Metting room interfaceScreenshot of Demonstration sectionScreenshot of Workspace meetings page