Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
eXo Platform
Score 10.0 out of 10
N/A
eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.
$0
engaged user/month
Pricing
4me.com
eXo Platform
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
Community
$0
engaged user/month
Social Intranet
$3
per month per user
Digital Workplace Cloud
$5
per month per user
Digital Workplace On-Premise
$5
per month per user
Enterprise Unlimited
9$
engaged user/month
Offerings
Pricing Offerings
4me.com
eXo Platform
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
4me.com
eXo Platform
Features
4me.com
eXo Platform
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
5% above category average
eXo Platform
-
Ratings
Organize and prioritize service tickets
10.01 Ratings
00 Ratings
Expert directory
9.01 Ratings
00 Ratings
Service restoration
6.01 Ratings
00 Ratings
Self-service tools
10.01 Ratings
00 Ratings
Subscription-based notifications
9.01 Ratings
00 Ratings
ITSM collaboration and documentation
10.01 Ratings
00 Ratings
ITSM reports and dashboards
7.01 Ratings
00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
eXo Platform
-
Ratings
Configuration mangement
8.01 Ratings
00 Ratings
Asset management dashboard
10.01 Ratings
00 Ratings
Policy and contract enforcement
7.01 Ratings
00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
15% above category average
eXo Platform
-
Ratings
Change requests repository
10.01 Ratings
00 Ratings
Change calendar
10.01 Ratings
00 Ratings
Service-level management
10.01 Ratings
00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
4me.com
-
Ratings
eXo Platform
9.2
5 Ratings
17% above category average
Task Management
00 Ratings
10.05 Ratings
Gantt Charts
00 Ratings
8.02 Ratings
Scheduling
00 Ratings
10.04 Ratings
Workflow Automation
00 Ratings
8.33 Ratings
Mobile Access
00 Ratings
10.05 Ratings
Search
00 Ratings
10.05 Ratings
Visual planning tools
00 Ratings
8.03 Ratings
Communication
Comparison of Communication features of Product A and Product B
4me.com
-
Ratings
eXo Platform
9.5
4 Ratings
17% above category average
Chat
00 Ratings
10.04 Ratings
Notifications
00 Ratings
10.04 Ratings
Discussions
00 Ratings
10.04 Ratings
Surveys
00 Ratings
7.13 Ratings
Internal knowledgebase
00 Ratings
10.04 Ratings
Integrates with GoToMeeting
00 Ratings
9.01 Ratings
Integrates with Gmail and Google Hangouts
00 Ratings
10.02 Ratings
Integrates with Outlook
00 Ratings
10.03 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
It is especially suitable for working together remotely or from disconnected locations, allowing them to access collaborative work and tools to facilitate communication. Internal and cloud options also seem to offer a flexible adoption roadmap. It addresses the problems of efficient collaboration and effective communication between employees, particularly with regard to working and completing projects
I personally love the user-friendly interface. Often you find software which is difficult to learn, and not utilized as often as it should be because of this. With eXo Platform, the interface is easy to understand, and is not particularly challenging to new users and non-tech savvy individuals.
It allows you to get work done, without feeling like using the platform is part of the actual work. It feels more like a natural system you would use in your leisure time to connect with friends and family, rather than a social intranet designed to facilitate employee communication and help you meet project deadlines.
The cloud platform allows users to easily share information and files, and collaborate on project work. Another benefit to this is it makes mobile collaboration possible.
It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
Integration with O365 for out of office would be helpfull
As the platform appears to be packed with features and functionality it may be a bit daunting at first to get used to it.
The initial adoption in a corporate setting would involve a number of questions, such as integration with other applications, data migration and security and the optimum adoption road map in order to maximise the benefit from the platform.
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
This platform has a pleasant user interface, is very easy to use, and offers a lot of useful accessories and add-ons. At first it can be a little intimidating, but it doesn't take long to get used to it. It is considerably reliable and safe. Facilitates connection and collaboration with coworkers. It provides tools that allow you to capture, organize and act according to the internal knowledge of your team.
The eXo platform offers a high quality support, which satisfies the requirements of our company, especially when the platform begins to be used, due to the amount of tools that can be overwhelming. Support responses are made in a short period of time.
We selected this product firstly because it's easy to use for end-users, even if it's not so simple to configure from an administrative point of view. Managing and tracking overall activities is quite easy and it's also possible to have an immediate vision of everything that is done on the platform. Users feel confident and are encouraged to share resources.
As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.