4me.com vs. eXo Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
eXo Platform
Score 10.0 out of 10
N/A
eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.
$5
engaged user/month
Pricing
4me.comeXo Platform
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
Enterprise
5$
engaged user/month
Professional Edition
5$
engaged user/month
Enterprise Unlimited
9$
engaged user/month
Offerings
Pricing Offerings
4me.comeXo Platform
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptional$5 per engaged user
Additional DetailsProfessional: Starting at 100 users// Enterprise: Starting at 300 users// Enterprise Unlimited: Starting at 500 users
More Pricing Information
Community Pulse
4me.comeXo Platform
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
4me.comeXo Platform
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
7% above category average
eXo Platform
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Service restoration6.01 Ratings00 Ratings
Self-service tools10.01 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
eXo Platform
-
Ratings
Configuration mangement8.01 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings
Policy and contract enforcement7.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
18% above category average
eXo Platform
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Change calendar10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
4me.com
-
Ratings
eXo Platform
9.2
5 Ratings
16% above category average
Task Management00 Ratings10.05 Ratings
Gantt Charts00 Ratings8.02 Ratings
Scheduling00 Ratings10.04 Ratings
Workflow Automation00 Ratings8.33 Ratings
Mobile Access00 Ratings10.05 Ratings
Search00 Ratings10.05 Ratings
Visual planning tools00 Ratings8.03 Ratings
Communication
Comparison of Communication features of Product A and Product B
4me.com
-
Ratings
eXo Platform
9.5
4 Ratings
17% above category average
Chat00 Ratings10.04 Ratings
Notifications00 Ratings10.04 Ratings
Discussions00 Ratings10.04 Ratings
Surveys00 Ratings7.13 Ratings
Internal knowledgebase00 Ratings10.04 Ratings
Integrates with GoToMeeting00 Ratings9.01 Ratings
Integrates with Gmail and Google Hangouts00 Ratings10.02 Ratings
Integrates with Outlook00 Ratings10.03 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
4me.com
-
Ratings
eXo Platform
9.1
5 Ratings
11% above category average
Versioning00 Ratings8.64 Ratings
Video files00 Ratings9.03 Ratings
Audio files00 Ratings7.03 Ratings
Document collaboration00 Ratings10.05 Ratings
Access control00 Ratings10.05 Ratings
Advanced security features00 Ratings8.13 Ratings
Integrates with Google Drive00 Ratings10.04 Ratings
Device sync00 Ratings10.03 Ratings
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4me.comeXo Platform
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Score 9.0 out of 10
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Score 9.8 out of 10
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Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
Troop Messenger
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Score 9.7 out of 10
Enterprises
Ivanti Neurons for ITSM
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Score 9.1 out of 10
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Score 9.0 out of 10
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User Ratings
4me.comeXo Platform
Likelihood to Recommend
10.0
(1 ratings)
10.0
(16 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(2 ratings)
Usability
10.0
(1 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.1
(2 ratings)
User Testimonials
4me.comeXo Platform
Likelihood to Recommend
4me.com
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
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eXo Platform
It is especially suitable for working together remotely or from disconnected locations, allowing them to access collaborative work and tools to facilitate communication. Internal and cloud options also seem to offer a flexible adoption roadmap. It addresses the problems of efficient collaboration and effective communication between employees, particularly with regard to working and completing projects
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Pros
4me.com
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
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eXo Platform
  • I personally love the user-friendly interface. Often you find software which is difficult to learn, and not utilized as often as it should be because of this. With eXo Platform, the interface is easy to understand, and is not particularly challenging to new users and non-tech savvy individuals.
  • It allows you to get work done, without feeling like using the platform is part of the actual work. It feels more like a natural system you would use in your leisure time to connect with friends and family, rather than a social intranet designed to facilitate employee communication and help you meet project deadlines.
  • The cloud platform allows users to easily share information and files, and collaborate on project work. Another benefit to this is it makes mobile collaboration possible.
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Cons
4me.com
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
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eXo Platform
  • As the platform appears to be packed with features and functionality it may be a bit daunting at first to get used to it.
  • The initial adoption in a corporate setting would involve a number of questions, such as integration with other applications, data migration and security and the optimum adoption road map in order to maximise the benefit from the platform.
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Likelihood to Renew
4me.com
No answers on this topic
eXo Platform
It is a stable platform that has uniquely solved my issues.
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Usability
4me.com
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
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eXo Platform
This platform has a pleasant user interface, is very easy to use, and offers a lot of useful accessories and add-ons. At first it can be a little intimidating, but it doesn't take long to get used to it. It is considerably reliable and safe. Facilitates connection and collaboration with coworkers. It provides tools that allow you to capture, organize and act according to the internal knowledge of your team.
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Support Rating
4me.com
No answers on this topic
eXo Platform
The eXo platform offers a high quality support, which satisfies the requirements of our company, especially when the platform begins to be used, due to the amount of tools that can be overwhelming. Support responses are made in a short period of time.
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Alternatives Considered
4me.com
No answers on this topic
eXo Platform
We selected this product firstly because it's easy to use for end-users, even if it's not so simple to configure from an administrative point of view. Managing and tracking overall activities is quite easy and it's also possible to have an immediate vision of everything that is done on the platform. Users feel confident and are encouraged to share resources.
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Return on Investment
4me.com
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
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eXo Platform
  • The eXo platform is a great agile tool for concentrating internal human capital.
  • It is excellent for improving communication and collaboration between the company and group members.
  • It generates an effective collaborative work and maximizes productivity with the improvement of teamwork.
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ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me

eXo Platform Screenshots

Screenshot of CalendarScreenshot of A Space HomeScreenshot of DocumentsScreenshot of spacesScreenshot of activity streamScreenshot of gamification