4me.com vs. HaloITSM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
HaloITSM
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…
$49
per month per user
Pricing
4me.comHaloITSM
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
On Premise
$49
per month per user
Cloud
$49
per month per user
Offerings
Pricing Offerings
4me.comHaloITSM
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsThere is 15% discount for all charities, educational institutions and non-profit organisations.
More Pricing Information
Community Pulse
4me.comHaloITSM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
4me.comHaloITSM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
6% above category average
HaloITSM
8.4
12 Ratings
2% above category average
Organize and prioritize service tickets10.01 Ratings8.612 Ratings
Expert directory9.01 Ratings8.58 Ratings
Service restoration6.01 Ratings8.77 Ratings
Self-service tools10.01 Ratings8.611 Ratings
Subscription-based notifications9.01 Ratings8.612 Ratings
ITSM collaboration and documentation10.01 Ratings8.39 Ratings
ITSM reports and dashboards7.01 Ratings7.712 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
HaloITSM
7.9
10 Ratings
4% below category average
Configuration mangement8.01 Ratings8.07 Ratings
Asset management dashboard10.01 Ratings7.77 Ratings
Policy and contract enforcement7.01 Ratings8.05 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
17% above category average
HaloITSM
8.8
9 Ratings
4% above category average
Change requests repository10.01 Ratings8.79 Ratings
Change calendar10.01 Ratings8.77 Ratings
Service-level management10.01 Ratings9.08 Ratings
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4me.comHaloITSM
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Medium-sized Companies
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Enterprises
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User Ratings
4me.comHaloITSM
Likelihood to Recommend
10.0
(1 ratings)
9.0
(12 ratings)
Usability
10.0
(1 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
4me.comHaloITSM
Likelihood to Recommend
4me.com
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
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Halo Service Solutions
If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.
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Pros
4me.com
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
Read full review
Halo Service Solutions
  • The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.
  • Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.
  • The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.
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Cons
4me.com
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
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Halo Service Solutions
  • Support for M365 \ Power Platform, Power Bi reporting in particular
  • Feel the asset management side of the product is not as good as the ticket management
  • Support is excellent but maybe an old school user forum where other admins can share and discuss ideas
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Usability
4me.com
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
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Halo Service Solutions
Its simple and intuitiuve - requires minimal training to get people in and working at speed
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Support Rating
4me.com
No answers on this topic
Halo Service Solutions
I've made overall positive experiences with the Halo support. The only thing to increase would be some follow ups on feature requests. If someone would reach out to me, telling me wheter or not my feature request will be considered in future updates or not.
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Alternatives Considered
4me.com
No answers on this topic
Halo Service Solutions
HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these.
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Return on Investment
4me.com
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
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Halo Service Solutions
  • It enabled us to allow our Service Desk Staff to work from home during COVID and this has continued ever since.
  • We have halved our average resolution time.
  • Some of the automation processes, when implemented alongside the MS Power Platform, have saved approximately 30 hours a month. This includes times when customers were unable to access the system until they had been trained. This is now automated via Halo and they get sent to on-demand training, instead of waiting up to 3 weeks for the next scheduled session.
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ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me

HaloITSM Screenshots

Screenshot of Halo ITSMScreenshot of Asset ManagementScreenshot of Incident ManagementScreenshot of Service CatalogueScreenshot of Change Control