5th Star vs. Trustpilot

5th Star

0 Reviews and Ratings

Trustpilot

Trustpilot

48 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
5th Star	Score 0.0 out of 10	N/A	N/A	N/A
Trustpilot	Score 6.7 out of 10	N/A	Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).	$259 per month per domain

Pricing

5th Star

Trustpilot

Editions & Modules

No answers on this topic

Plus: $259
per month per domain
Premium: $629
per month per domain
Advanced: $1,059
per month per domain
Enterprise: Contact for pricing

Offerings

Pricing Offerings
5th Star	Trustpilot
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	5th Star	Trustpilot
Considered Both Products	5th Star No answer on this topic	Trustpilot Brent Burrows II VP Retail & Sales Chose Trustpilot Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager. Incentivized Helpful? Melissa Best Director of Digital Marketing Chose Trustpilot We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. … Incentivized Helpful? Thomas Pittman Director of Marketing Chose Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Helpful?

Best Alternatives
	5th Star	Trustpilot
Small Businesses	Yext Score 7.3 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	Yext Score 7.3 out of 10	PowerReviews Score 7.8 out of 10
Enterprises	Yext Score 7.3 out of 10	PowerReviews Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	5th Star	Trustpilot
Likelihood to Recommend	- (0 ratings)	5.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (0 ratings)
Usability	- (0 ratings)	8.5 (0 ratings)
Support Rating	- (0 ratings)	8.7 (0 ratings)

User Testimonials
	5th Star	Trustpilot
Likelihood to Recommend	No answers on this topic	Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Their website UI allows for fluid visualizations and analysis of the review data. Their website widget integrates well with the website allowing us to display reviews dynamically. They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits. Incentivized Thomas Pittman Director of Marketing Read full review
Cons	No answers on this topic	It would be good to have more control over invalid reviews. It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation. Ideally, the data could be integrated into our website easier. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	It's expensive and customer service is not the best. Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating! Incentivized Teal Scarfone Product Owner Read full review
Support Rating	No answers on this topic	I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support. Incentivized Melissa Best Director of Digital Marketing Read full review
Alternatives Considered	No answers on this topic	Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager Brent Burrows II VP Retail & Sales Read full review
Return on Investment	No answers on this topic	We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads. Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added. We saw an uptick in traffic in from our Trustpilot review page to our website. Incentivized Melissa Best Director of Digital Marketing Read full review
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