800.com vs. CTM

800.com

1 Reviews and Ratings

CTM

14 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
800.com	Score10 out of 10	N/A	800.com is a telephony and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using an integrated caller ID feature. Its features include analytics, sequential or simultaneous call forwarding, voicemail transcriptions, automated alerts, call screening, and data archiving. 800.com allows users…	$29 per month per seat
CTM	Score10 out of 10	Small Businesses (1-50 employees)	CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.	$79 per month

Pricing

800.com

CTM

No answers on this topic

Marketing Lite: $79
per month
Marketing Pro: $179
per month
Sales Engage: $329
per month
Enterprise: $1999
per month

Pricing Offerings
800.com	CTM
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

$25 per seat

Optional

—

All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

Community Pulse
Key User Insights
	800.com	CTM
Considered Both Products	800.com No answer on this topic	CTM No answer on this topic
	Would buy again
	No answers on this topic	100% Would buy again 9 Answers
	Delivers good value for the price
	No answers on this topic	100% Delivers good value for the price 9 Answers
	Happy with the feature set
	No answers on this topic	100% Happy with the feature set 9 Answers
	Lived up to sales and marketing promises
	No answers on this topic	100% Lived up to sales and marketing promises 7 Answers
	Implementation went as expected
No answers on this topic	100% Implementation went as expected 8 Answers

Best Alternatives
	800.com	CTM
Small Businesses	CallFire Score9.7 out of 10	Invoca Score9.9 out of 10
Medium-sized Companies	Fuze Score8.2 out of 10	CallRail Score9.1 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score8.3 out of 10	Invoca Score9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	800.com	CTM
Likelihood to Recommend	- (0 ratings)	10.0 (9 ratings)

User Testimonials
	800.com	CTM
Likelihood to Recommend	800.com No answers on this topic	CTM [CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform. Incentivized Verified User Read full review
Pros	800.com No answers on this topic	CTM Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software. Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization. Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate. Cost is well worth what you get from the software. Incentivized Verified User Read full review
Cons	800.com No answers on this topic	CTM Can get pricy. More complex integrations may need professional services. No push notifications for incoming SMS on mobile app (non agent). Incentivized Marvin Leininger Founder, CEO Read full review
Alternatives Considered	800.com No answers on this topic	CTM CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized Earl Minney Admissions Counselor Read full review
Return on Investment	800.com No answers on this topic	CTM Fits nicely into the % of budget dedicated to Analytics CallTrackingMetrics is our system of truth for source of calls for Local Service business CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor Incentivized Christopher R. Chaput Founder Read full review
ScreenShots	800.com Screenshots	CTM Screenshots