Easy as 1,2,3
Overall Satisfaction with CallTrackingMetrics
We use CallTrackingMetrics for all of the students that we come in contact with. It helps us as Admissions Counselors to know when and who is calling to speak with us. It is being used across our whole Admissions Department. I feel was though it has helped me tremendously keep tabs with the students I work with.
Pros
- Call Recording
- Caller ID
- Our numbers are able to be used according to our school zip code
Cons
- Better system usage such as glitching
- The setup was a bit confusing
- Tough to customize it
- Caller ID
- Call Logs
- Tracking the caller
- More students to speak with
- Increased call efficiency
- Better organization
CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
Do you think CallTrackingMetrics delivers good value for the price?
Yes
Are you happy with CallTrackingMetrics's feature set?
Yes
Did CallTrackingMetrics live up to sales and marketing promises?
Yes
Did implementation of CallTrackingMetrics go as expected?
Yes
Would you buy CallTrackingMetrics again?
Yes
Comments
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