What users are saying about
7 Ratings
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Top Rated
125 Ratings
7 Ratings
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Score 6.2 out of 100

Pantheon

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Top Rated
125 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Pantheon is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

1.0

A2 Hosting

10%
2 Ratings
9.0

Pantheon

90%
71 Ratings

Likelihood to Renew

1.0

A2 Hosting

10%
1 Rating

Pantheon

N/A
0 Ratings

Usability

1.0

A2 Hosting

10%
1 Rating
8.4

Pantheon

84%
34 Ratings

Availability

1.0

A2 Hosting

10%
1 Rating

Pantheon

N/A
0 Ratings

Performance

1.0

A2 Hosting

10%
1 Rating

Pantheon

N/A
0 Ratings

Support Rating

1.0

A2 Hosting

10%
2 Ratings
10.0

Pantheon

100%
1 Rating

Implementation Rating

1.0

A2 Hosting

10%
1 Rating

Pantheon

N/A
0 Ratings

Product Scalability

1.0

A2 Hosting

10%
1 Rating

Pantheon

N/A
0 Ratings

Likelihood to Recommend

A2 Hosting

Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).
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Pantheon

I can positively recommend Pantheon to any company for its multipurpose functionality and reliable services. It is easy to work with this tool since it has a flexible UI and a simple operational dashboard. When creating content or editing a template it offers guidelines on how to get the best output. The text search interface helps us to find any content faster across our websites.
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Pros

A2 Hosting

  • the hosting hardware they provide is decent when you consider the price
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Pantheon

  • Effective use of our codebase deployment and implementation.
  • The dashboard functionality and general stability and security are excellent.
  • The server is quite consistent, and if you need assistance from the support team, they are very quick to respond.
  • Automatic updates let me ensure that my customers have safe websites without increasing my own expense.
  • The team offers excellent assistance and help for chat.
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Cons

A2 Hosting

  • [In my experience] customer service is awful.
  • [From what I've seen] they don't care about clients.
  • [In my situation their] first reaction is always to blame it on the unmanaged factor.
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Pantheon

  • Pricing structure has too large of a jump between Basic and Performance plans
  • Have run into issues with prescribed WP updates not working through dashboard and having to do manually.
  • Pantheon site dashboard occasionally is unavailable (the site is never affected though)
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Pricing Details

A2 Hosting

Starting Price

Editions & Modules

A2 Hosting editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pantheon

    Starting Price

    $0

    Editions & Modules

    Pantheon editions and modules pricing
    EditionModules
    Basic291
    Performance1142
    EliteContact for quote3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pantheon Pricing

    Likelihood to Renew

    A2 Hosting

    Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.
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    Pantheon

    No answers on this topic

    Usability

    A2 Hosting

    [In my opinion] it barely works.
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    Pantheon

    Pantheon is an easy system, especially to the users with previous experience with other similar platform and the interface is clear enough to easily understand how things operates. On the Cloud deployment everything also works effectively and the technical team from Pantheon community are very helpful on providing the necessary assistant to their customers.
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    Reliability and Availability

    A2 Hosting

    they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption
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    Pantheon

    No answers on this topic

    Performance

    A2 Hosting

    They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!
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    Pantheon

    No answers on this topic

    Support Rating

    A2 Hosting

    In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.
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    Pantheon

    Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.
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    Implementation Rating

    A2 Hosting

    [In my experience] it was a mess from the start and created problems ever since day one.
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    Pantheon

    No answers on this topic

    Alternatives Considered

    A2 Hosting

    No answers on this topic

    Pantheon

    Pantheon stacks up fairly equally, and we chose Pantheon originally because, at the time of making our decision, they were the best partner for our business size, and who could help us through challenges that VIP could not. Today, we are with VIP as that was a faster and more connected integration to our website's CMS, which is also WordPress, and was merely the choice for us due to relationships our longtime developers had with the WordPress VIP team, yielding us insider discounts and enhanced customer service abilities.
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    Scalability

    A2 Hosting

    I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less
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    Pantheon

    No answers on this topic

    Return on Investment

    A2 Hosting

    • [In my experience] they have upheaved my entire business many times by not having working servers.
    • [I feel like] they have inconvenienced us many hours with tech calls over stupid things.
    • [In my opinion] they have wasted so much time and man hours.
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    Pantheon

    • Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes.
    • Website management is super easy and the hosting fee gets paid off as you save on developer hours.
    • Expensive for those who are not consistently developing on the platform, there are other options out there at better price points.
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    Screenshots

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