AbacusLaw by CARET vs. Access Legal

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 4.0 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
Access Legal
Score 6.6 out of 10
N/A
DPS Software was acquired by the Access Group in June, 2020, and is the technology basis for Access Legal. Access Legal is a suite of software solutions that enable users to take control of time to deliver better client outcomes through an unrivalled suite of legal software solutions – from cloud-based case and practice management, finance and accounting, compliance and learning through to HR and CRM.N/A
Pricing
AbacusLaw by CARETAccess Legal
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AbacusLaw by CARETAccess Legal
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AbacusLaw by CARETAccess Legal
Top Pros
Top Cons
User Ratings
AbacusLaw by CARETAccess Legal
Likelihood to Recommend
1.0
(2 ratings)
9.0
(2 ratings)
Support Rating
7.0
(1 ratings)
3.0
(1 ratings)
User Testimonials
AbacusLaw by CARETAccess Legal
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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The Access Group
When you need to have effective communication and records of it with coworkers and/or clients. Calendar function sends a notification 15 minutes prior [to] an appointment or event and at the specific time of the appointment. Is not as well suited on calendar as it is not [very] intuitive.
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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The Access Group
  • Having everything centrally located is very convenient.
  • I really like how I can deal with accounting and billing within the program.
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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The Access Group
  • Notifications when you receive an email on filtered folders.
  • Give extra time when you want to cancel an email recently sent.
  • Improve calendar to be more intuitive.
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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The Access Group
No answers on this topic
Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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The Access Group
Clio provides a web-based practice management, time and billing, and client collaboration platform for small to mid-sized law firms.
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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The Access Group
  • Communication with coworkers.
  • Communication with other departments.
  • Communication with clients.
  • Filters a lot of spam.
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ScreenShots