Likelihood to Recommend Of course this is the one of the best solution available in the market at present. When you have Multiple system in a plant then you need a powerful tool for Computation which Ability does it smoothly.
Read full review Advantages
The price-quality ratio is excellent, even though Odoo has become very competitive. The time to implementation is also great, if not one of the best. Excellent billing and service desk apps It is not the best solution if you are looking into a collaboration-focused software suite.
Read full review Pros Computation of data. Presentation to right person. Ability to perform critical task and sending to users. Multiple control system connectivity. Read full review CRM integrates nicely using our Zapier environment. The Lead to Contact/Account Conversion is very intuitive. Deals, Sales Orders, and Contract Zoho Sign work well together. Read full review Cons May be for smaller PLCs this can't be implemented. Cost may an area ABB can look in to. Improvement in GUI Read full review The integration is loose and needs to be more stable and a true integration Development appears to take long periods of time to bring customer enhancements into the next release. I have seen numerous obvious business application needs to be brought to the attention that is still 2-3 years old without an update Unified User Interface and back end functionality/configuration across applications Read full review Usability One of the best solutions in the market with a user-friendly system. This is very useful when the ABB system (Like we had 800xA) is there, new or existing; all the ABB systems can be integrated using this rather than going to a 3rd party vendor, which may have interface problems.
Read full review While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently
Read full review Support Rating Good support in terms of quality and promptness. When we had problems with some of the commands not getting executed, their online support also provided a good solution to solve the problem. Even mission-critical task we were able to solve during this Pandemic time. The suggestion is to go for the online support 1st in the future, followed by a visit.
Read full review Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.
Read full review Alternatives Considered Better suited for the ABB System as Microsoft is a third party for ABB Control System.
Read full review 5 years ago, we decided to use
Odoo . At that time, the enterprise version of
Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user. Nowadays, pricing is almost equal. The effort of integration processes with
Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.
Read full review Return on Investment Positive is definitely ROI since manual intervention is minimized and the process is automated. Cost wise, ABB has been looked upon considering the small industry. Overall, a good solution for a large companies. Read full review It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support. Our users are frustrated with the complexity and lack of consistency in the admin portals. CRM is the only tool that is ready for business at scale. Read full review ScreenShots