TrustRadius

AC Knowledge Management Enterprise vs. Document360

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AC Knowledge Management Enterprise
Score 0.0 out of 10
N/A
AC Knowledge Management Enterprise is a knowledge management package for sharing and managing knowledge articles on Salesforce Experience Cloud. While utilizing Salesforce Lightning Knowledge on the backend, it features a custom interface for filtering, viewing, and searching articles, while aiming to ensure a user-friendly UX, streamline customer support, and enhance the overall customer experience. It is presented as an ideal solution for efficiently managing large volumes of knowledge…N/A
Document360
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.N/A
Pricing
AC Knowledge Management EnterpriseDocument360
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AC Knowledge Management EnterpriseDocument360
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AC Knowledge Management EnterpriseDocument360
Best Alternatives
AC Knowledge Management EnterpriseDocument360
Small Businesses
Front
Front
Score 9.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
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RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AC Knowledge Management EnterpriseDocument360
Likelihood to Recommend
-
(0 ratings)
10.0
(8 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AC Knowledge Management EnterpriseDocument360
Likelihood to Recommend
Advanced Communities
No answers on this topic
Kovai.co
DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team
Verified User
Anonymous
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Pros
Advanced Communities
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Kovai.co
  • The support team at DOC360 is truly outstanding.
  • What sets them apart is their exceptional availability and transparency
  • Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience
Verified User
Anonymous
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Cons
Advanced Communities
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Kovai.co
  • Adding support to include large videos and images online.
  • Integration with Salesforce.
  • Auto correct spellings and word suggestion.
Jenil Desai | TrustRadius Reviewer
Jenil Desai
Staff Software Engineer
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Usability
Advanced Communities
No answers on this topic
Kovai.co
Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency in training our consultant
Verified User
Anonymous
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Alternatives Considered
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Kovai.co
Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.
Rohit Pradeep | TrustRadius Reviewer
Rohit Pradeep
Duty Manager
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Return on Investment
Advanced Communities
No answers on this topic
Kovai.co
  • It boasts expectional customer support with a highly responsive team.
  • Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs
  • The user interface is straightforward and intuitive
  • $20,000 annual savings in creating SOP documents.
  • $30,000 annual savings+ for customer -facing how to documents
  • 10 x improvements of speed of documents getting to our customers
Verified User
Anonymous
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ScreenShots

AC Knowledge Management Enterprise Screenshots

Screenshot of Knowledge baseScreenshot of Improved sorting logicScreenshot of Collapsible sections

Document360 Screenshots

Screenshot of the Eddy AI assistantScreenshot of an AI promptScreenshot of an example of the customization optionsScreenshot of the Document360 dashboardScreenshot of the analytics and reporting featureScreenshot of