What users are saying about
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 37 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 6 reviews and ratings
Attribute Ratings
- Replicon Polaris PSA is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.8
Accelo
88%
8 Ratings
10.0
Replicon Polaris PSA
100%
4 Ratings
Likelihood to Renew

9.0
Accelo
90%
1 Rating
Replicon Polaris PSA
N/A
0 Ratings
Usability

7.0
Accelo
70%
1 Rating
Replicon Polaris PSA
N/A
0 Ratings
Performance

10.0
Accelo
100%
2 Ratings
Replicon Polaris PSA
N/A
0 Ratings
Support Rating

7.5
Accelo
75%
5 Ratings
Replicon Polaris PSA
N/A
0 Ratings
Likelihood to Recommend
Accelo
Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
COO (Chief Operating Officer)
19 IDEASMarketing & Advertising, 11-50 employees
Replicon Polaris PSA
It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employeesPros
Accelo
- Timing Client Work: You are able to better manage your time on your clients.
- Housing Client Info in one Area: You can view all you need for any given client in one area.

Verified User
Manager in Marketing
Marketing and Advertising Company, 1-10 employeesReplicon Polaris PSA
- Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
- It's so easy use & maintain.
- Support team is really impressive, seem to know their product.
- Reporting is a breeze.
Project Administator
SuperChoice ServicesFinancial Services, 51-200 employees
Cons
Accelo
- Accelo is excellent on the adaptation to its deep functionalities.
- Managing multiple project is very challenging.
- Not easy to collect multiple reports across platforms.
.NET Software Engineer
JFrogComputer Software, 501-1000 employees
Replicon Polaris PSA
- Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
- Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
- There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
- Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
Administrative Assistant
Centroid SystemsInformation Technology and Services, 51-200 employees
Pricing Details
Accelo
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$39 per user
Accelo Editions & Modules
Edition
Projects (Per Month on Annual Contract) | $391 |
---|---|
Sales (Per Month on Annual Contract) | $391 |
Retainers (Per Month on Annual Contract) | $391 |
Service (Per Month on Annual Contract) | $391 |
ServOps (Per Month on Annual Contract) | $791 |
- per user
Additional Pricing Details
ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.Replicon Polaris PSA
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Replicon Polaris PSA Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Accelo
Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Managing Director
Bos Web SystemsInformation Technology and Services, 11-50 employees
Replicon Polaris PSA
No score
No answers yet
No answers on this topic
Support Rating
Accelo
Accelo 7.5
Based on 5 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
COO (Chief Operating Officer)
19 IDEASMarketing & Advertising, 11-50 employees
Replicon Polaris PSA
No score
No answers yet
No answers on this topic
Alternatives Considered
Accelo
Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
President
Strider Inc.Marketing and Advertising, 1-10 employees
Replicon Polaris PSA

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employeesReturn on Investment
Accelo
- It substantially reduced the number of systems we use to run our business.
- It reduced the need to train our staff on a variety of platforms.
- It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Vice President of Business Strategy
WSOLInternet, 11-50 employees
Replicon Polaris PSA
- No negative; we just use it for timesheets.
Associate Director, Digital
Resolution AgencyMarketing & Advertising, 51-200 employees