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What is Accelo?

Accelo is used by professional service businesses to manage their client work. The cloud-based platform manages client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, and resourcing. With an emphasis on time and money, the client…

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Recent Reviews

TrustRadius Insights

Accelo has proven to be an invaluable tool for businesses seeking to consolidate and streamline their operations. Users have reported that …
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Accelo at-a-glance

8 out of 10
February 18, 2020
Accelo was used to consolidate sales data entry in my previous position at a former company. Accelo eliminated a tremendous amount of …
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Accelo Review

5 out of 10
April 03, 2018
We use this as our CRM tool for my company. It is being used by both the Sales and Marketing department. It was supposed to allow both …
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Popular Features

View all 17 features
  • Task Management (6)
  • Budget and Expense Management (6)
  • Email integration (6)
  • Scheduling (6)

Reviewer Pros & Cons

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per month per user / per product



per month per user / per product

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month per user
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Product Demos

Accelo Assistant Drive Demo

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Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Avg 7.5

Professional Services Automation

Features that support professional services organizations

Avg 7.4
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Product Details

What is Accelo?

Accelo is used by professional service businesses to manage their client work. The cloud-based platform manages client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, and resourcing.

With an emphasis on time and money, the client work management platform gives a holistic view of up-to-date business data and financial performance. It presents client communications, activities and work centralized in a single platform, so users know where things are without having to ask for a status update.

Accelo streamlines workflows to increase efficiency across the business and so that teams have enhanced visibility and coordination, helping leaders to run the business and professionals to focus on the most important work. By harnessing automation, Accelo helps managers to deliver projects on-time and within budget. Accelo's up-to-date and secure analytics helps leaders to make smart decisions that ensure the growth and prosperity of the business.

Accelo Features

Project Management Features

  • Supported: Task Management
  • Supported: Resource Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Team Collaboration
  • Supported: Support for Agile Methodology
  • Supported: Support for Waterfall Methodology
  • Supported: Email integration
  • Supported: Mobile Access
  • Supported: Timesheet Tracking
  • Supported: Change request and Case Management
  • Supported: Budget and Expense Management

Professional Services Automation Features

  • Supported: Quotes/estimates
  • Supported: Invoicing
  • Supported: Project & financial reporting
  • Supported: Integration with accounting software

Additional Features

  • Supported: Utilization Dashboard
  • Supported: Profitability Dashboard
  • Supported: Client Portal
  • Supported: Collaborative Inbox

Accelo Screenshots

Screenshot of PSA / Platform - Transform the way you manage client workScreenshot of CRM - Communicate, track and engage with leads and clientsScreenshot of Sales - Create, cultivate & convert leads into relationshipsScreenshot of Quotes - Compose, modify & send professional work proposalsScreenshot of Projects - Plan, manage & collaborate on client deliverablesScreenshot of Tickets - Submit, monitor & complete ad-hoc work requestsScreenshot of Retainers - Set up and track ongoing contracts for recurring workScreenshot of Billing - Create, send and sync invoices for your billable timeScreenshot of Reports - Generate, analyze and interpret core business metricsScreenshot of Client Portal - Provide clients with secure access to work progress and updatesScreenshot of Mobile Apps - Work and log time on the go with iOS and Android appsScreenshot of Integrations - Connect, streamline and enhance critical business applications

Accelo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Accelo starts at $24.

Zoho Projects, Scoro, and Wrike are common alternatives for Accelo.

Reviewers rate Task Management and Timesheet Tracking highest, with a score of 9.2.

The most common users of Accelo are from Small Businesses (1-50 employees).

Accelo Customer Size Distribution

Small Businesses (1-50 employees)70%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)10%
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Reviews and Ratings


Attribute Ratings


(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Ryan Freeman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
After attempting broader use of Accelo, we have settled into using it as our main CRM and support tool. Client data and interactions are recorded here, along with support tickets. Through integration with Xero we have most client billing data available as well. We don't deploy Accelo for the whole team, only for the few who need client interaction and info. The integration with JIRA allows us to push dev issues from support tickets to our team.
  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Johnson Martins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Effective scheduling product which has multiple functional features and the customization of the Accelo features is easy and the configuration of the Accelo dashboard is quick. This platform connects multiple clients to different professional services and also the ability to plan and manage project workflow, Accelo is the best and very easy system for data analytics and services Automation capability is nice.
  • Multiple services management system and easy to use.
  • Accurate presentation solution.
  • Easy to create reports.
  • Accelo is excellent on the adaptation to its deep functionalities.
  • Managing multiple project is very challenging.
  • Not easy to collect multiple reports across platforms.
The best services management, easy operations reporting, and data analytics features from Accelo are impressive and easy on data visualization and workflow management software. Accelo was very helpful in collaboration and easy to collect feedback from integrated platforms and the scheduling ability is very unique. The Automation tools are also cost-effective and the ability to manage time through Accelo is perfect.
Charles Fashana, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We made the switch to Accelo to consolidate a few different platforms into one, and to enhance our overall capabilities as it related to CRM, project management, time tracking, capacity planning, business development, and financial reporting. We were very inefficient in our processes, using systems that were no longer meeting our growing needs, and missing out on a number of opportunities to improve and grow our business. The migration to Accelo was done across our entire company. While our various groups use the system differently, it does cater to the differing needs we have. We are only six months into being live with the system, but it is going very well. We're hoping to more fully integrate in the coming six months—specifically focusing on better use of the sales, invoicing and ticketing functionality.
  • Complete end-to-end project management.
  • Job planning, budgeting, and time allocations.
  • Integrations to G-Suite for email and calendar sync/visibility.
  • Connecting clients to companies to projects and keeping a sightline of the broader relationships.
  • Easy task management and schedule views.
  • Seemingly limitless customization options for preferences, notifications, groups, permissions, etc.
  • While much of the data you will be looking for is there and within the system, it's not always easy to find, and the export functions are terrible.
  • Moving/reallocating tasks, meetings, or time entries is very cumbersome and in some cases not available.
  • Views of time sheet reports and different types of reporting for unbillable/agency time vs billable client time are not great.
  • Not able to have multiple assignees on tasks that are shared.
Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
February 18, 2020

Accelo at-a-glance

Score 8 out of 10
Vetted Review
Verified User
Accelo was used to consolidate sales data entry in my previous position at a former company. Accelo eliminated a tremendous amount of man-hours by allowing our sales team to seamlessly import and enter data for leads and potential clients.
  • Automatically imported emails/appointments
  • Eliminated arduous data entry
  • Schedule view could be more cohesive
  • Paid Customer Support
Accelo is well suited for automatically updating clients' profiles to easily see when we last corresponded with them, etc.
Score 3 out of 10
Vetted Review
Verified User
Everyone in our organization is using Accelo. The software was meant to be best used to hold all of our clients and their retainers in one place and to integrate those retainers against logging time. This is so that we could accurately see how much time we were using for any given client, against their retainer. When we get close to using the entire retainer, we alert the client. This helps with losing money by going overtime allotted. However, it's a hub of other things like email (or "requests" as Accelo calls them) and contains numerous bugs and issues that have caused many headaches with communication issues between our clients and us.
  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
  • Email Errors: Countless issues with missed emails, scraped links, screenshots not going through, images/colors/hyperlinks all being stripped from emails.
  • Ease of Email: You can't just "send an email" to anyone. The email address HAS to be linked to an account (client). First, you must add an email address to a client before you can send an email. This is painful when you're trying to communicate with sources like Google and having to create many different 'companies' to add emails to the company before emailing them.
Accelo is excellent when you have multiple clients, and you need to get a handle on not just the time spent on clients, but also where your employees are spending (or not spending) their time. It doesn't turn you into a micro-manager; it merely gives owners or management a more unobstructed view on where any issues are. However, Accelo has a LOT of work to do to clean up what should be a straightforward process of emailing. Communication is incredibly important, and there are so many bugs as previously listed to workout. This is our 2nd year with Accelo, and I currently have three open tickets with them regarding issues with email. The upside is that they might get to the point where these issues are no longer issues anymore, but that day is not today. Today is Jan 16, 2020, by the way.
Chris Osterhout | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Accelo to run our client portal, ticket system, project management system, retainer system and our billing system. It works well in many areas to give us organizational insights that we did not have historically.
  • Retainer Management - I am not sure we could run retainers effectively without it.
  • Hour Logging and Tracking.
  • Customer Email Tracking.
  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
It is really well suited for organizations that need to have a lot of tools but don't want a bunch of data silos.

Our organization uses HubSpot as our CRM so we don't necessarily use the CRM portion of Accelo the way it is designed. Mainly because it isn't as agile as HubSpot from a CRM perspective.
April 03, 2018

Accelo Review

Score 5 out of 10
Vetted Review
Verified User
We use this as our CRM tool for my company. It is being used by both the Sales and Marketing department. It was supposed to allow both departments to track and make notes on prospected clients/targets and doing everything in real time.
  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
If you are looking for a basic CRM this tool would work. It has lots of room to grow.
Brendon O'Sullivan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • After 15 years in business, we have finally found the holy grail of CRM's (and more) in AffinityLive in that it is incredibly flexible, and customisable to the needs of any SMB.
  • Well priced and feature-rich, we now have a consolidated and SaaS based business management solution that drives all area's of our company.
  • While powerful and extensible, the flexibility that AffinityLive offers will require initial effort and time to be configured.
Affinitylive is a continually evolving product based on customer feedback and User demand - the Affinitylive team is doing amazing work.
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