Accenture vs. CallTower

Accenture is well suited for undertaking projects that are a bit more complex and complicated. Because of their lineup, they are better suited to tackle those projects. Accenture may not be well suited for support on the basis of cost.

Incentivized

If you're looking to optimize your spend and resources around a corporate telephony solution, CallTower stands up against anything else I've seen. Lowering help desk tickets, allowing great communication and collaboration opportunities to thrive and providing a solution that just works!

Incentivized

• Accenture is processing oriented.
• Accenture has qualified consultants to help diagnose and remedy business problems.
• Accenture has a very good service delivery system and personnel.

Incentivized

• Optimized integration with Teams
• Implementation was the 'flagship' experience for us
• Ongoing support is real not just empty promises
• The implementation model was extremely well thought out and was definitive

Incentivized

• Accenture may improve on the TAT for project documentation
• There is some room of improvement in the budget estimation which sometimes is vague. Having said that, they are very competitive in the market.

Incentivized

• Honestly nothing, I stack up other implementations against theirs, it was that good!

Incentivized

What differentiates them are their strong end-to-end capabilities. They have all sorts of resources, from Strategy/Management Consulting to deep Technical IT, going also through the new Digital Era. They are very complete and mature in the market, with the ability to deliver all types of projects with quality and according to the agreed budget and timeline.

Incentivized

8x8 was our 2nd choice however for us they priced themselves out of the decision and we also tend to keep awareness around being right sized to the solutions we choose. With 8x8 we felt that their propensity to cater to large Enterprise would mean that we were the 'small fish in a large pond'. Being right sized means that we're not the largest fish but also not the smallest, which means that we get the right level of attention for who we are.

Incentivized