Likelihood to Recommend It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.
Read full review It is best suited for larger companies with lots of remote workers that need complex access management. We've barely scratched the surface on what Appgate can do via its API.
Read full review Pros SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours. The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule. Read full review Software-Defined perimeter Hide resources to non-authorized/authenticated users. Read full review Cons Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for. Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system. Read full review Live logging in the client. Currently you have to "download" the logs into a zip file and then open that zipfile to look at the logs. There's no logfile to tail or watch. Load balancing between controllers could be better. Currently relies on round robin DNS and sometimes a browser will pick a different IP than previous and you'll get a big "LOST CONNECTION TO CONTROLLER" message. Read full review Likelihood to Renew It is in place and working. No time or money to consider anything else.
Read full review Usability End user experience is much better than administration
Read full review Reliability and Availability On occasion the server will need to be restarted to get things running again
Read full review Performance Satisfactory performance
Read full review Support Rating Very slow response times and sometimes I found the solution and ended up sharing it with support
Read full review The company has been supportive overall of our needs and desired features. I have not personally called the support services, but I've heard no direct complaints either.
Read full review Implementation Rating It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first
Read full review Alternatives Considered I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak
Read full review The existing system was
FortiGate . The management of the system was a hassle. Because IT personnel had to manually create VPN accounts, user passwords were known to who created them and the end user did not have a way to change them. This created a security issue in the event an IT engineer left the company.
Read full review Scalability No experience with this
Read full review Return on Investment Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members Security specialists have really clear dashboards to audit individuals We can be sure we never leave a permission open after a person leaves Read full review We are achieving our goals with this tool by hiding resources behind it. It is a new model that requires a different thought process for many in network operations. Read full review ScreenShots SolarWinds Access Rights Manager (ARM) Screenshots